Notice AmRide is very quick on email and phone when customer request transportation quote. After AmRide mistakes, errors (or worse), AmRide "goes" silent. Interesting business model. Take reservation, charge transportation to valid credit card. Then, do not deliver. Customer stranded at night. AmRide not out of pocket for one cent.!!. Wonder how much revenue is taken by AmRide, booked and NOT!! provided. Some customers get discouraged, tired, disgusted and do not follow up for refunds and credit for damages incurred. Silence is their friend in these cases. Obvious AmRide hides behind their email when it comes to doing the right thing, and pay for damages. There are more damages, however we keep our $229 damages minimal. NO email answer from AmRide. In addition, investigation is revealing a troubling pattern of abuse, non concern and denial. Online reviews, clearly indicate deep problems without solutions. BBB website has numerous complaints, with very serious operational problems. Once again, pattern shows AmRide has no customer service. AmRite website gives a much different picture of how customer matters. Sad, however AmRite is the one that has to live with your less than satisfactory actions. read more

Poor service delivery with poor communication. We scheduled a ride for 9am only to to cancelled at 8:37am without any communication. So unprofessional.After booking and payment,we were told to pay extra for gas etc because it wasn't captured in the quote ,initial quote they gave was not correct. read more

I live in the Pacific Northwest and was traveling to Hilton Head Island in S.CA to visit friends. I don't know the area so I didn't want to rent a car & drive myself at night. I contacted Amride and they let me know that a ride from Savannah, GA to HHI was not a problem. My driver was Christopher, he was prompt, friendly and a pleasure to converse with. I wouldn't hesitate to contact Amride again in the future. read more

AMRIDE Service was on time, and I had a comfortable ride. I was on time for my drop-off.

We rode from Stamford CT to Waitsfield VT and back with AmRide. Both drivers were nice and helpful, punctual, and good drivers. It twas relaxing and wonderful not to have to make that drive ourselves. We will certainly use AmRide again. read more

Too many online stories of booking them, paying them, and then... If I absolutely positively had to be there overnight (or any time, really) I would try and find a more reliable option. read more

I have ridden with Amride four times, and they've been excellent in any every way. You can measure a business by how well they handle a crisis. Most recently, on short notice, I had to change a pickup from Washington, DC to Montreal. They did it easily. read more

AmRide is 0 Star - Completely Unreliable Avoid AmRide if you value your time, money, or getting where you need to go. They are very responsive when providing quick quotes and answering the phone before charging your credit card. Once your card is charged, the responsiveness disappears. Calls and emails suddenly go unanswered. We were even given the driver's name and contact information. Then 5 minutes before scheduled departure for a group of 8 people, AmRide informed us the 12 passenger van was "not available." Although van was scheduled 3 weeks in advance. Bottom line: you can be left completely stranded. Do your homework and read the negative reviews before booking. There are far too many similar experiences. Don't rely on the reviews posted on their own website -- those conveniently show only the positive ones. Meanwhile, you're left scrambling at the last minute and paying even more money for emergency transportation while they offer excuses. read more

Clown Show. Totally unreliable in taking an order, getting payment info correct, getting to and from locations correct, following through, and cancelling ride without any notice! Unbelievable they are in business. I suspect Uber and other drivers are their only source and when these drivers are desperate for a fare they will pay whatever fee. Otherwise not willing to commit. DO NOT utilize this service. read more

They confirmed our ride a week in advance and we paid up front and then they called as we landed and said they didn't have a driver and would give a refund in five days. I doubt we will see the refund and we were left abandoned three hours from home. read more

They sent me a quote asap to the wrong location ( same name but wrong state) and now By reading the reviews sounds like a scam , I hope they get reported and people get their money refunded . read more

I told the driver I wouldn't be getting out of the van much because of my anxiety and he flat out refused service and walked away leaving me hanging on the close of my house. Then they charged me full price 3k! Just for showing up. Thankfully credit card company resolved the issue but then they did it again. Highly disreputable company. read more

I've never even booked a ride, I literally just looked into options. To see if options are available, they have you enter credit card information to verify identity... hahaha, yeah, right!! They charge you right away. My charge was $286.19, and I never even tried to actually book bc it was not available in my area. . I had to go thru my banks fraud department to get it resolved. This app is an absolute scam. Do yourself a favor and avoid the ridiculousness read more

i sent money to my girlfriend to come from Clinton IL on 11/8/2025 and he sped and got a ticket andtook her back to Clinton IL the same day then he wanted more money so she paid him 20 for gas to come to Tower Hill IL and she text me at 1 30 on 11/9 2025 said the left im like a 1 hour and 10 min away and the bastard driver won't return my call or text this company a scam a bunch of loser drivers i would not recommend them to know one read more

They charged my credit card for 60% of what it would cost for transportation from Canyonville, Oregon to Medford, Oregon. I was told over the phone that it may take an hour or more to find a driver. That was fine with me. Shortly after my phone call they texted me & said there were no drivers available when the Real truth is they don't even cover Canyonville area! Very frustrating read more

Made a reservation to be picked up July at an airport for a 1.5 hour drive to another city. Took a large deposit, confirmed ride, got driver name Raegan, his Chevy make and model and even License plate and photo. Show up after flight but got in early so called to make sure I was in the right place. Then I'm told ride was cancelled. No refund, no email, no text no reasons why. After almost an hour they contact driver to find out. Car trouble? Riiighhttt. When, I ask? Days? No answer. How do I get another driver as I am now stranded? Tough luck, on my own. They claim they will refund the money not seen it yet. Oh, and hours after my call while in an UBER almost to my destination get notified ride was cancelled read more

Smooth and seamless experience with AmRide. I booked a last minute r/t ride from NYC to the DC area and Clara made the booking process easy and pleasurable. My driver Alex was extremely courteous and accommodating. I definitely recommend AmRide and will use them in the future. read more

By far the worst company I have ever dealt with. Amride willingly took my deposit for transportation and then cancelled my trip later the same day due to the fact they could not find a driver. I have never been reimbursed for my deposit and they continually make excuses about why they are unable to. I have yet to receive a call to resolve the matter despite leaving numerous messages and emails. Please beware of this company. They will gladly take your money and not refund it if they cancel your ride. read more

Red Flag!!!!!! They will scam you out of your money! Don't waste your time with them. I am fighting the $1,100 charge - I never saw a driver nor received a ride. All of my calls would ring and ring with no answer when I was trying to cancel the ride but miraculously their calls would come through when they wanted to talk to me. No contract sent via email or text but tons of other communication. Don't give them a penny is my suggestion! Try any other option! read more

First time using this service from the airport and was very pleased! Driver called day before to confirm details and where for me to go to get picked up. Was right on time, comfortable car and the driver took care of my luggage and was very pleasant!! Will definitely use this car service again! read more

I found Amride on google. I needed to bring my mom and dog to Florida from NY. They told me I have to pay a deposit of 60% which was part of the quote they gave me. We were 4 hours into the trip when they charged me for the balance. They began charging my Visa multiple times in different denominations. The bank sent me a text to validate these charges. As the ride continued so did the charges. Now that 8 hours passed my bank alerted me of fraudulent activity due to multiple charges that were pending. At this point my visa was flagged as a fraudulent activity. We arrived down to FL and I went to pay for the hotel the card was suspended. I didn't have much cash on me. I tried to use the card again and it was locked. I had no access to funds. I had my mother with Alzheimer's and dementia with me as well as my 200 pound English Mastiff. Thankfully the driver brought me to a motel so we could sleep after 22 hours on the road. I called and asked them for an invoice that I can send to the banks fraud department. They send me this invoice $0.00. I forwarded to the bank. The bank asked me why is the invoice $0 and they continued to ping my account. It took me a day & half to get my card cleared and activated. They still continued to pull funds from my account. The communication with the staff was horrible. I called to inquire and the woman had no idea about my trip. If it wasn't for the driver I would have terminated the trip. THEY SUCK!! BEWARE read more

If I could give zero stars I would. The DRIVER DIDN'T SHO! Booked a 1 way ride out of town (5 hour ride) days in advance, and prepaid. This was for someone else I needed picked up. Paid extra for a nicer vehicle, which turned out to be a rental car. Confirmed drivers are employees, background checked. Sounded like a legit company. Customer service confirmed via 2 emails and even a phone call the night before the pickup. So far so good. Then it went downhill fast. I called the morning of, just to be sure, and asked for the driver to call me, so I could confirm details and even left a tip. I never got a call from the driver. I tried calling driver direct about 30 min in advance myself as the company provides the phone number. Got a message THE PHONE NUMBER WAS CHANGED. Customer service couldn't reach the driver either, because they had the same number, only an email address. I'm panicking. Finally, the driver somehow texted my rider, and said he was still in 4 hours away, and hadn't even picked up the rental car. He didn't look at his paperwork in advance. I had to scramble and find my rider a rental car. Customer service finally called me back, and I didn't even let them finish explaining. Told them to refund me, and fire the driver. They were useless. What's the point in confirming all the details, if your "employee" doesn't even show? Will watch my card like a hawk, and will put a stop payment if I see anything. DON'T TRUST THESE PEOPLE! read more

DO NOT BOOK THIS COMPANY!!! We booked AmRide months ago for 7 of us and 16 bags for a sprinter van from Las Vegas to Scottsdale. Days before we contacted them to confirm a sprinter van would still be arriving and would accommodate us all plus luggage as listed above; AmRide confirmed this via email. The day of expected transportation, a small Chevrolet van showed up which would not even fit all of us 7 without our luggage. We emailed the company, as no one answered the phone line, and could not get anyone. The driver attempted to try and secure the correct van but was unable to. We were told there was nothing they could do. We had to then find other transportation in the moment costing way more than we originally paid with AmRide (makes sense why...). read more

Booked a ride for my parents. They Canceled the night before. Said they couldn't find a driver. I thought this was a driving service......took a deposit..... that I never got back. Terrible service!!! Do not use this company!!!! read more

Ordered a car, received a confirmation number but they never showed up and charged me. When I called the women asked me 5 times what my name was and that she didn't have me in the system. You are a total scam!! Shame on you!!! If I could give negative stars I would. read more

negative!!!!! do not trust or use this company for corporate travel! prepay and they no show. call less than 24 hours before pick up to tell you they can't pick up? seriously a scam!!!!!!!!! read more

My experience with Amride: Amride pretends to be a car service specializing in long distance service however this is fraudulent representation, as you are only selling your service to "try" to book a car, you do not confirm that you have a car only that you took a booking for a car. In fact you are in breach of contract as you confirm a car will be provided when one is not. The better business service will catch up with you soon and until then I will share on yelp, FB, Twitter and North Eastern university forums etc that Amride was the worst car service (or lack of) experience ever. I spent serval hours communicating with your staff to get a car and my teenage child still arrived with no ride to her school. Your l breach of contract is reprehensible. Will never use Amride again. read more

if possible, I would leave zero stars. On June 20,2024 I booked a ride from the Palm Springs area to Los Angeles to attend a funeral of a dear friend on June 27. This was made clear to the booking agent and the driver. My credit card was charged a 65% deposit on the 20th. On the 25th I received a text "drivers available". I immediately called for a refund. The booking agent Niko and the driver Mohamed assured me I would have a ride and Mohamed told me he would pick me up between 6:30-7:00 am on the 27th. I called both of them at 7:30 to inquire as to Mohamed's arrival time; no answer. By 8:00 am they called back, Mohamed was "so sorry", provided no reason for the delay or why he didn't even call. By now, I would not make it to the funeral on time and cancelled the ride, demanded a refund and told him I planned to contact my bank and the District Attorney to file a fraud complaint. My bank advised me to wait 3 days for their refund to post, and to call the bank at that time and they would activate a dispute as to the charges if no refund had posted. read more

Very professional and on time. I had a surgery scheduled two hours away from my home at 5:30 AM. They picked me up, and got me there on time. read more

With 2 days notice, I suddenly had to find someone to drive my car and dog from South Florida to Maine. Panicked, I Called Amride, and they were able to schedule a driver right away. I was skeptical using this company as the reviews of Amride were all so poor; however, this was NOT my experience. I think the only people who have taken the time to review Amride are those who were not pleased. So, as a very happy customer, I want to say I could not have been more pleased with this company from ease of scheduling to the driver they paired me with- a woman from Maine. My driver, Susan, flew to FL, arrived on time as promised and set off with my dog within minutes of arrival. She communicated by text with me every step of the trip to let me know her daily progress and how my dog was doing. She sent pictures and even stopped at a park each day along the way to walk and let my dog play. I am very thankful I found Amride, and I will definately trust them with the transportation of my car and dog in the future. read more

You will notice that I have given AMRide one star. It would have been zero if Google would have allowed it. I do not recommend this company. My review is not a stellar one for AMRide, as I ended up driving for over 4 hours in the middle of the night ( 1:45 am pick-up to be at airport for 4am) as the driver never arrived to pick up my husband. Whenever, I called the dispatcher, said they would follow up, but in the end couldn't get ahold of the driver. They did say that the company would get back to me. I am still awaiting that. However, they did send me a message to give them a 5 star review. After 45 minutes of waiting, and calling three more times, I ended up having to drive to the airport myself. My five star review is for my sister and I who rocked the two hours each way to the airport!!! I was using this trip as a test case and was hoping we could have had great service which would have allowed us to use AMRide services frequently. However, AmRide will not get my service again and I would recommend if you are thinking of using them, make sure you have a sibling to help you out. DO NOT USE AMRide SERVICES!!!! read more

I used AMRide for the first time this morning. Adriel Rodríguez was my driver. I cannot say enough about what a terrific experience it was. The app works so well. I could see where Adriel was and how soon he would be at my home. Excellent driver! Very professional and personable. I would use this service again in a heartbeat. read more

Reliable but on the expensive side. All drivers are professional , safe drivers and polite - and they know where they are going. No complaints here. But it helps to give a few hours notice if you need them At the last minute. Overal good experiences with this company. read more

I booked AMride to bring my daughters (18&21) to Newark airport from Cromwell. It would've been $250 each way with another service. It was approx $110 each way with AMride. They sent an experienced driver (Jay) who kept in contact with them (and me) about the arrival time which was delayed significantly. My girls were comfortable riding in their own car and I got to sleep while Jay drove the highways at 3am. I highly recommend the service and have been telling everyone about it. What a value! read more

This the best service in CT. Personal driver who drives your car for half the price of a town car!

Some friends and I were going to a concert at Metlife in NJ. I called customer service to make sure that the service was available for us. I was assured there would be no issues. I placed an order for the driver and the app told me i would be contacted soon about who my driver is. About 3 hours later i get a call from Kevin at Amride that they have cancelled my trip because there are no drivers in that area. When i said i called and was assured that this was available he told me customer service doesn't know because they are some outsourced customer service. So customer service is a waste of time and so is this APP. They had no problem taking my CC info down though. read more