its a scam. The kiosks don't tell you that the day pass ONLY pays for the CLASSIC bikes, and not the e-bikes. I had to pay for a scooter that was stuck in the dock. I can only imagine how many phone calls they get because of the false information on their kiosks. Youd be better off using the uber scooters read more

I was unable to dock my bike (none were available and the single one was broken). So they want to charge me $112 for a 13 minute Ride. Then i went to find the bike, and THEY LOCKED MY ACCOUNT and threatened to charge me a lost bike fee. This is after i contacted their help IMMEDIATELY. I cant scan the bikes for the right number because they locked mt account and half of the older bikes have NO identifying number. I'm screwed. read more

Divvy - Sample of older bikes with no info. - Bike Rentals Near Me

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Agreed. Totally horrific customer service. They tried to up charge me for a Lyft add on, and when I asked for a refund on that (because I wasn't notified of the change), they cancelled my annual subscription that I have still some months on. Deceptive business practices for sure. I call/email them every day and have experienced the same crappy experiences that all of the other reviewers have experienced. They totally suck. My friends have stopped using, and I am following suit. Such a bummer, because it was such a great company before Lyft. Speaking of Lyft.... Never riding you again either. read more

Broken bikes, broken docks, no access to a human being to resolve issues, and overpriced. Literally zero customer service. Welcome to the future. ​​ read more

Lame if you want e bike or scooter. Deceiving! Cheaper to Uber!!!!! Spent more than a uber ride Will never use them again. Customer service is horrible too!!!! read more

I love Divvy!! I can't speak to how great it is to have a bike sharing program with lots of easily accessible docks throughout the city. When I was a student at University of Chicago, we got $15 off the annual membership using our school's discount code and it was such a steal! The membership paid for itself within a couple months! The addition of e-bikes was nice as well since it allowed for easier travel to places that might not have a bike dock within a couple blocks. It's very easy to take an hour or more casual ride along the lakefront because of how frequent the bike docks are. You can easily get about a half hour ride in and then dock and redock your bike to reset the timer. It works great for day passes and annual membership. read more

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Ebike was like a ready to fall apart jalopy every time went over a bump and alot of bumps. The cost $47 (included $5 discount for 105 minutes is goofy expensive. I passed lots of other ebikes on Chicago lake front...did everyone realize how much they would be charged. The big victory is completed on a beautiful day and was not overcharged. read more

We had a very bad experience trying to rent some bikes from Divvy on a day in Chicago and I wanted to warn people about this service. We tried to rent 4 bikes to ride along the lake for an hour or so. I'll spare you all the details, but the docks weren't working properly and we could only get 3 bikes unlocked after much effort, and the very buggy app charged me for an additional ride which never happened and which I could not cancel. I spent an hour on chat with their support (not sure if it was a human or bot) which was almost completely useless. I was told that the only way to end this non-existent ride was for the bike to get docked -- even though it had never left the dock! No solution was offered. The punch line is that after we gave up and left Illinois to go home, 9 hours later I got a notification that the "ride" had mysteriously ended. They claimed I had their bike for over 500 minutes and charged me over $100, for a bike which never got undocked in the first place. I emailed customer support, but after reading the other reviews here (oh, how I wish I'd read them ahead of time!) I'm not hopeful about getting a quick resolution. Fortunately my credit card company seems to be willing to work with me to fight these bogus charges. Be wary, don't trust Divvy! It seems like a great concept but the technology is clearly not reliable. read more

Horrible experience: I scanned a bike, the app said the closest available one to reserve was seven minutes away, I walked away but the app silently started running the meter on that bike, when I scanned another bike a few blocks away I was told I had a ride in progress, I raced back but the first bike was gone, and someone else rode it for more than an hour while I tried to get customer support to cancel the ride. Refund refused. I've logged out of my account (which Divvy will not let you delete), I've deleted the app, and I will dispute the charge. What a terrible company! I would give zero stars for this experience if I could. read more

One of the drivers picking up bikes on Sheriadan Road was blocking a lane and illegally parked. So what did I do? I called customer support (in India), who had no Idea where Sheridan Road is or where Loyola University is located in Chicago, nor where Lake Shore Drive is located. Next time, I will take a photo of the license plate and will call 911, and make a formal complaint with the CPD. This company is scummy. And I told him that. We have to park legally in the City and pay our parking tickets or get booted. If I were sitting there like the driver, I know I would be ticketed and probably towed. read more

Divvy bikes is one of the scummiest companies to ever treat its customers. I was a loyal customer for 2 year out of desperation because it was the fastest way to get out of the city. however, divvy is a money-hungry company with no regard for loyal customers. There are NEVER enough places to park and instead of fixing this issue, DIVVY punishes its customers. Ive gotten punished with fines for parking RIGHT NEXT to the parking station although it was full. I also got a $250 fine for my bike being STOLEN. I filed a police report and everything but divvy said it was my fault because they weren't able to track the bike because it was non-electric. read more

I have had a horrible experience with DIVVY Bikes customer service regarding a rental that went badly on the day of the Chicago Marathon. The bike I had rented was taken, perhaps by accident, by a person who appeared to be under the influence of drugs or alcohol. That person left A different Divvy bike in the place where a bike I had rented was parked. I rode the remaining bike to a docking station thinking it was the bike I had rented. I was able to secure that bike in the dock but I could not complete my return on my phone. It was at that point when I realized that I had the wrong bike. I filed a report with the Chicago PD and attempted to respectfully resolve the issue with a customer service rep named Yule. I was charged $110 for an extended rental and another $250 for a non-return fee. My issue lies in the fact that customer service is no longer responding to my emails and will not take my calls. I tried to do the right thing. This is so very disappointing. read more

They continue their downward spiral under Lyft. The e-bikes take up the majority of the slots, while 20 classics are often chained together and unusable at the Franklin and Monroe location. Checked out a Divvy classic this morning for a 4-block ride, went to 5 different locations before I could find a slot. And of course, not a Divvy van in sight. Maybe they're just on strike....every....single....day. I have no good alternative, don't want to bring my own bike downtown every day. It's just really disappointing that Divvy was originally so much better, and now it's a cash grab for the e-bikes. read more

Never ride Divvy bike. Their customer service is kicking balls and never tries to resolve your issues. When you have difficulty docking your bike, they basically asked you to wait and then never reply to you; when you are charged some unreasonable money, they said they will reach out to you but never. And you find they will charge more money from your credit card. Shitty company and they made profit by stealing money from customers. read more

DO NOT PUT YOUR PHONE NUMBER IN WHEN THE KIOSK ASK ! ever since i did I've been getting random spam and phishing calls . at first I had trouble getting two of the scooters out , to no avail so I settled with a bike. I had to call to get a refund because they charged my card , which I had to complete another transaction in order to get the bike out. Don't put your phone number in, and if you're able to , WALK ! you'll be better than having to get phone calls all day from people asking about life insurance, social security, etc. read more

Divvy is like Zipcar but for bikes. It's great for short trips but not without time limitations and overage fees, although there's a workaround for that but takes some planning on your part. Recently I had to pick up a specialty item from a store. To get there my options were to walk or take public transit. I opted to walk, however, I quickly changed my mind when I saw someone riding a Divvy bike. It wasn't my first time seeing a Divvy bike in motion but suddenly I became motivated to give it a try. It took me about 20 minutes to get to my destination by Divvy which would've taken over an hour by foot. And there was light traffic on the road too so I'm sure less cars on the street condensed my biking time. With Divvy's annual membership members get unlimited rides but only 45 minutes at a time. You incur overage fees if you go over the time. To avoid overage fees you can extend the time for a fee. Or to avoid fees you can find a Divvy bike station before your time's up, dock the bike and start over again for another 45 minutes. Using the app is handy because it keeps track of your rental time. Fortunately I had time on my hands and discovered quite a few Divvy stations along my route so I was able to dock and undock. For longer rides you can opt for the $15 day pass which includes three hour trips before docking. A better cost option is to try the annual membership for $49.50. This rate ends May 31, 2020. It turns out Divvy partnered with the City of Chicago to discount Divvy's annual membership in half, making it more advantageous. The sign up on the web site is relatively easy or you can download the app. When you arrive to the Divvy station to rent a bike all you have to do is open your app, click the button that says Scan QR then hover over the QR code which is located near the center of the bike's handlebars; your phone will take a picture. Soon after the dock unlocks the bike. Gently pull the bike out of the dock towards you. Once you do that your off and on your way. For quick trips, Divvy is a winner and was an enjoyable trip despite the time limitations. read more

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They don't have docking stations for "classic bikes" by my area. They have stations only for cable locks and are charging me over $100 because they say I didn't attempt to end the ride even though I tried multiple times to do so. They are ripping people off with this so called "service". I wouldn't recommend this fraudulent company to anyone! read more

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Great experience, totally recommend it to explore Chicago. When we were in the hotel, we downloaded the app on our phones and bought the 24 hour pass for $15. I think it's worth it! And we were ready to undock bikes once we were at the biking station. During our stay, the bikes were pretty popular. Only about 4 bikes were available on the docks we went to. And sometimes you would encounter issues with bikes undocking the station, so pretty much it's useless. But the bikes stations were not very far apart, you can see how many bikes available on the app, we walked to the next stations where bikes were available. We biked along the lakefront biking trail. We docked the bikes once we got to attractions, and undocked the bikes with the app when we were ready to go to the next attractions. Super convenient! The biking trail was great! I was very happy biking along the trail and also feel very safe! So glad there's a biking trail!! It rained a little bit during our bike ride, we stayed in the shade for a little while and then biked to the famous Lou Malnatis. Bring a rain/waterproof/wind jacket with you. It could rain anytime in Chicago, the weather could change pretty quickly. 9/4/21 read more

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I have been with Divvy since it first showed up. Since then, it has been in a steady decline and the customer service has been beyond atrocious. Last week, for no apparent reason, I haven't been able to get a bike or scooter. Each time I get a message that "you cannot take a ride at this time." The phone representatives are useless. They have put me on hold only to come back and say that the matter needs to be escalated. They are non-responsive to emails or inquiries at the website. I gave up my personal bike because I thought Divvy was a great alternative. Now that it has a virtual monopoly in Chicago, it seems not to care one bit about its customers. read more

Divvy - Mystery message that no one at Divvy can figure out. - Bike Rentals Near Me

Rented an electric divvy bike today. When I went to scan the barcode on the bike before renting it, a message popped up and asked if I wanted the day pass which gets you u limited rides. I clicked yes and paid $20 for the day pass because I was planning to take two separate rides in one day and it would be cheaper to have a pass. Turns out it only covers regular bikes, not electric bikes so I ended paying the initial $20 fee plus a separate charge for each ride which came out to roughly $40!!! (For a total riding time of 20 min). I think it's very misleading that the message popped up to get the day pass when I scanned the electric bike even though it doesn't necessarily apply to electric ones. Hopefully I will get my money back... I won't be a returning customer. read more

This was my first experience with Divvy and itll be my last. the experience was unacceptable to say the least. I purchased an all day for $20. I didn't keep the for more than an hour. My total was $70. I called my bank and noticed I had four different transactions for four different amounts $70. Absolutely ridiculous!!!! when I called Customer Service they agreed to return my money within 7 to 10 business days or something like that in 2025 really. The lady tried to explain to me that yes there is a $20 charge for an all day pay but we can charge you $.42 a minute. It bad is not even in the contract agreement. They were to give me my money back because they know this is a rip off. Lift should be ashamed of themselves for partner with a company that steals people's money to ride a bike. there's no way I would've paid for that knowing it was that much for a bike ride. again unacceptable. read more

Divvy bikes are one of my favorite forms of transportation throughout the city. The best part? A year-long membership is only $99! Sure-- the bikes are clunky, and you can sometimes get a dud, but the pros definitely out weigh the cons in my opinion. With over 600 stands scattered throughout the city, you can simply hop on a bike and park it near your destination. It's all done through the app, which makes it easy to grab a bike, check your rental time, and see where nearby stands are. You can also report any faulty bikes through it! Last summer, I divvy'd to work (Wrigleyville down to Michigan/Monroe) about twice a week. It was such a treat and a great way to start my day. With the warm weather approaching, I'm looking forward to hopping on a divvy again here soon! read more

Zero stars. Total trash. Rented a bike for 25 minutes and then they charged me for 25 hours because their tech didn't work when I returned the bike. Tried to politely dispute charges with customer service and they said there was nothing they could do - claimed no supervisor - and charged me over $160. Avoid at all costs. read more

When I decided to try to rent a Divvy bike in Chicago, I didn't know how much it would cost, but it didn't occur to me it would cost $240 for one ride. I could buy a much better bike for the cost of one ride. When I rented the bike I was acting quickly on my phone and I didn't realize until later that I was billed $131 for an annual membership. I cancelled as soon as I could, and only used the annual membership for one ride. I was also charged $109 for the bike rental. I was having a mental health crisis and I was too exhausted to return it to the turnstile that day, so I left it in my apt overnight. When I wrote to Lyft they ignored my request for a refund. I guess I was supposed to read the whole lengthy contract of fine print to see there is over $100 charged for a lost bike gone for over 24 hours that isn't lost. I thought the membership covers the cost of the bike rental. They charged me much more than the hourly rate of a rental. They should inform us of this in their ads. The bikes are poorly made, too tall, built for 6 ft men, even if you lower the seat it will destroy the balls of a shorter man, and be dangerous to ride, you could fall over or crash, which I did. I would like to assist Lyft in informing customers of the details of the Divvy contract that with one tap on your phone you could be charged hundreds of dollars and they have strict no refund policy. read more

There is a specific way that divvy asked you to park their bikes. They will charge you a $25 parking fine regardless if you park it correctly or not. They also make it hard to file a complaint and get the money back. Total scam company charging junk fees. AVOID DIVVY BIKES unless you like paying unnecessary fees. read more

We loved our e-bike ride on the lakefront path but the pricing schedule is obscene. Divvy has a "day pass" which is completely useless if you rent an e-bike. We rode for 2.5 hours and the cost was $76. Ridiculous and very disappointing. No help at all from their customer service. read more

rented an e scooter, as I was going through the screens to pay for it, a screen popped up offering a day pass For 18.00 claiming unlimited rides. Turns out for the scooter the day pass gives you unlimited "UNlOCKs" which just eliminates the 1.00 unlock fee each time you ride and you still pay +-45 cents per minute. I mean that's pretty crappy. I would have used it more if they didn't scam me with such a deceptive approach to getting me to pay for something I didn't want or need read more

First of all, I should've just walked. (Which I after 15 minutes ended up doing) all of the bikes had no charge , but that's not even the worst part . Right when I arrived , I used the machine in the midst of the bikes. I payed $14 , which they took out right away. It gave me 5 minutes to obtain a bike. I was scanning them all , while luckily there was one that didn't have flat tires and that was charged. It took me more than 5 minutes to obtain my bike , so then it charged me additionally for another one. Ps I'm not even halfway through the hardships I've faced tonigjt . When I returned my bike after approximately 8 minutes I noticed another charge on my card YET AGAIN for $114.11 I didn't even make it to my destination because my bike handle buckled and locked and it threw me into the street. Long Story Short i ended up walking the rest of the way. Never using this company again. Xoxo read more

Scooters are crap. Don't waste your money. Don't work. Missing parts. Misleading charging. Charged $55.00 had a miserable 15 minute ride. Save your money read more

NEWSFLASH: If you hear the chirping of bells-chances are it is NOT the ICE CREAM CART but DIVVY BIKERS ON THE BUSY Lake Front Bicycle Path! I think Divvy is convenient-as there appears to be bicycles available for rent throughout various parts of the city. It would be helpful if MORE bicycles were available near the bike path areas of Lake Michigan...as those seem to be next to empty most of the time. It is nice to know that if you do not feel like riding your own bike or want to get somewhere and not worry about locking up your bike or wish to take the Bus, Train or Taxi/Uber/Lyft, etc. on a return trip that it IS possible. I think they should design and have access to bicycle rentals for people who only have the use of one arm for example. The braking system is only set up for fully functional two handed individuals. Not everyone has access to both limbs ALL of the time (think broken arm, fractured collar bone, etc) or even at all (think stroke, polio survivors, paralysis, etc). read more

Divvy - Old Town-North Wells Street outside of Cocoa+Co. and near Fleet Feet Sports Shop-helpful map near bikes 2019 - Bike Rentals Near Me

Divvy has overtaken Xfinity as the worst customer service in Chicago. I'm a paid member, which costs over $100/yr, and I went 2 full months without being able to rent a single bike, because the rental process wouldn't allow it. Other people were renting the same bikes I was just told were "out of service" or "unavailable", right in front of me. I have called and had it out with no less than 10 Divvy customer service employees, with their almost indecipherable accents, and their scripted responses that are absolute BS. "I understand, that must be frustrating, we'll escalate this to a supervisor, and they'll get back to you within 2 days." Yeah, my backside. I have heard that same line so many times, and have NEVER gotten a single response from Divvy. THIS IS THE WORST GOD FORSAKEN COMPANY I'VE EVER HAD THE EXTREME DISPLEASURE OF DEALING WITH. read more

Be aware before you use this company, they are dishonest and charge you money for service that never took place! We got charged 109 USD for a ride that never happened. We reserved a bike and couldn't get it out of the docking station, started a chat with customer service and showed prove. They said they can't do anything, and the clock will automatically stop after 24hrs, and we should contact them again to get a refund. We have evidence (Photos including screenshots that show the bike never left the docking station, and Chat at time of occurrence) which we provided the company. First, they claimed to refund the money and now, 7 months later, still fighting for our refund. Where I come from, we call this stealing! It's an absolute rubbish company and the worst customer service, not helpful at all. Every respond is from a different customer representative, and half of the time you get the feeling they haven't even looked at the previous correspondence. If you don't want to get charged for services that never happened, do not use! read more

Don't do it! They fraudulently charged my son multiple times. You can't reach US customer service and there is no way to reach the corporate office. The "request a refund" page on the website gives an error message, you can't communicate through the Lyft app as the website suggests. Our bank is investigating this company for fraudulent charges. read more