I had tuneup and replacement of the calipers. Expert work at a fair price. They keep the customer…read morewell-informed. Knowledgeable and friendly

When I arrived with a flat tire, I asked the attendant how much it would cost to fix. She gave me a…read moreprice, then mentioned I might need a new tire and quoted me for that as well. At checkout, the total I was charged was double what she had told me. While I was there, I overheard the price she gave the customer ahead of me. When I came back, I asked her whether that was his final price, and she said yes. I then asked why I was treated differently. We had discussed the new tire and the cost of the service up front, so there was no reason for my total to double at checkout. Quoting one price at intake and charging twice that at the register is dishonest, and charging me differently than the customer before me for the same service felt deliberate and discriminatory. The Alderman will be notified about this establishment. COMMENT 2 reference google review. Following owner response since i am unable to reply. You are not stating the facts and I confronted you about the situation in that very moment as it happened. I asked you specifically if you had given a different price to the white gentleman that left the establishment? You stated that you had given him his final price. I then followed up with the question why are you treating me differently? You doubled my price at check out? There is no misunderstanding in providing a service and treating the service differently depending on your customers, your actions were deliberate and you didn't shy away from it in that present. I regret walking in there and am grateful you revealed yourself in such a manner. Will definitely avoid moving forward. I would hope that if you have any government grants or government funding that this message be taken seriously and an investigation be conducted regarding difference in price and treatment. I take it you found it a bad idea to display how proud you were of treatment in your writing. You seemed fairly convinced in that present and maybe you should truly express how you feel toward certain humans so that you only get the business you desire. It will avoid negative reviews and allow you to target and access your desired business. I can help design your work flows to ensure a more consistent experience is rendered to your customers. Ill write you the bill at checkout once the work is completed. Let me know that way i can delete this posting and grant validity to your claim of honesty and non discrimination at the register. Heres a free tip maybe display prices. https://www.credly.com/badges/3a9a3c9b-5c89-4a8f-a913-01f6b17dc771/public_url

Adam helped me purchase a cargo e bike with accessories to help me transport 2 kids and all my…read morecrap. I'm so excited to use the bike as a car replacement and his advice and support gave me the confidence I needed!

I'm extremely disappointed with the customer service I received at Big City Bikes on Ashland Ave…read more I came in with my son to pick up his bike after paying $680 in repairs, so I expected the bike to be properly adjusted and ready to ride. As soon as we checked it, we noticed the seat was too high. The employee made the adjustment, but his attitude made it seem like our request was an inconvenience. We then took the bike outside to test it and immediately noticed the handlebars were way too low. When I asked if he could adjust them, he told me he was busy taking care of another customer and that he "couldn't just drop what he was doing." The problem is, we were the only customers there, and when my son and I walked in, he was sitting down. After spending $680 on repairs, I don't think asking for a couple of basic adjustments before leaving with the bike is unreasonable. More importantly, there was no reason for the dismissive attitude. A customer picking up a bike after a significant repair bill should at least be treated professionally and given a bike that is properly adjusted for them. Unfortunately, based on this experience, I would not recommend Big City Bikes. The customer service was horrible and completely overshadowed the work we paid for.

I received great friendly quality reasonably priced service for my road bike. Walked in needing a…read morespoke and tire valve replaced. I live a couple blocks away. Convenient. Great spot for having prompt bike work if you're in LP area.

slow, and poor communication about when work was being done. just not a good experienceread more

I came in with no knowledge on bikes and was given such amazing service. They didn't try to upsell…read moreme or anything, they actually threw in free additional services and add ons! Such welcoming people with such kind business

The best local business I've used in at least a decade…read more I got a great hybrid bike at a great price, that I'm still loving a year-plus later. And everything like tune-ups, oiling, and flat repairs are free. (Ron fixed the flat by replacing the tube.) After a year, one of my gears started skipping a gear, which I pointed out when he replaced the inner tube, and Ron pointed out where the wiring had frayed some--probably whacked against something, he said--and he immediately stripped it all out, replaced it and fine-tuned it expertly. No charge. Had me test ride it around the block, to be sure. The 1st thing that impressed me, though, was when I came in looking in August, there were a ton of bikes, but I'm 6'1" and Ron said none of them were big enough for me, but he would get more in 3 days, so call back then. I really respect someone who WON'T sell me something, because it's not right. They're very close so I stopped by a few times, we talked more, and he had a big enough road bike, but he said what I'd been describing was a hybrid, and if that's what I wanted, I should wait. He went over the pros/cons of each, and I said definitely a hybrid. He said he got far fewer, so I checked in every week or two, and in November, 3 months from the start, he had a hybrid big enough. It was perfect, and I bought it. I wanted a more comfortable seat, so he had me pick the one I wanted from all the bikes and he swapped it in. I bet 99% of customers would have gone somewhere else long before, so he'd given up most of his chance at a sale, and could have easily sold me on a shorter bike being ok, but wouldn't do it. Ron is super-nice and great to talk to, and his wife Sonja is too, so it's always a pleasure. Love this place.

I had a very pleasant experience at Turin today, was promptly greeted and my issue with two…read morestrollers having bad tires (one had issues which two back and another with one front ones) was solved literally within the minutes. Definitely recommend for the local, fast and friendly service.

Stopped in to find a first bike for my son. They helped us find a great bike and helmet. Super…read morefriendly and helpful staff. Highly recommended.

Amazing experience here. Didn't realize they were open 7days a week or I would have come in earlier…read morebut I got off work a little earlier and walked my bike over an hour before closing. The owner recommended a basic assessment first since this was a bike I just got from a friend. With the assessment he filled my tires, checked for leaks, adjusted my pedal and handlebar tightness, and oiled my chain up. He also taught me how to shift gears and pointed out my bracks were switched (right hand controlled front). In the end he also lowered my seat for a better fit. The assessment was great at ensuring my bike was ride ready and not dangerous. He also recommended what would be good follow up and pricing if I wanted a more thorough tuning for problem areas that he showed me during the assessment but wasn't pushy about it. I was back home with my bike before in under 30mins. Great price transparency. Owner had great knowledge of bikes and brands. Also has free automatic tire pump and recommended I drop by every 1-2wks to keep my tires plump. I'm excited to get back to riding with this new bike!

Adam the owner was amazing and so kind and helpful and is very knowledgeable. He has had a shop…read moresince 2009. He's at this specific location since 2017. This area is great for biking by the way so if you have a bike issues stop by and go to Adam.

I described my problem with my scooter and have fast helpfully service. amazing group of people…read morerecommend them to anyone with problems and bike scooters etc

They charged $82 to fix a flat, took a week to fix it and the stem popped out on my 3rd ride. The…read moreother tire was fine but the back expensive one isn't. It lasted such a short time I used only one of five electric power settings. The manager would stand behind the repair or work quality. Sorry I couldn't give a lower score

Super nice people. Very fast service. Repaired a bike tire in 20 minutes at a very reasonable cost!…read moreWould recommend to any biker!

I came to the store to get a tire changed. The staff seemed knowledgeable. The store had a large…read moreselection of parts, tools, and other miscellaneous equipment. I asked if they could use my current tube, which was not damaged, in the new tire. They said they had to use their own tube in the new tire which is very fair. The new tube even comes included in the labor cost of changing the tire. However, I wish they asked me if I wanted my old tube back before discarding it, as many bike shops do. I can excuse this if the tube was punctured, but it wasn't. I could have used that as a spare tube or something. Tubes are around $10 so not a huge deal but that would've been nice. I also wished they asked me if I preferred a certain tire pressure before inflating my tire to an arbitrary PSI. Sure, some people don't have a preferred pressure, but it doesn't hurt to ask. Especially if someone is purchasing a $100+ tire. Again, not a huge deal as I can just change it at home but would've been nice. Overall, still a good experience.