Bad experience with Diversified. I called and left a voicemail on a Sunday evening about a toilet issue. DP called back the next morning and assured me they'd talk to a manager and get back to me.
4 Days later I called back to inquire and I had to speak to two different girls who were well equipped with excuses and more promises to call me back.
Eventually they did call back to say they could come out to my property for a $175 service fee and they wouldn't touch the pump which is what I called them to repair as they installed it.
I decided to call a different company at 3:30pm who arrived super fast in 45 minutes, diagnosed, repaired and then came back bright and early the next day to replace the pump.
Diversified called back Monday morning to say they could now come out for $175 just to assess and this wouldn't go towards any repairs. This was 8 days after my original call request. I said no thanks.
Poor treatment and poor service. Very disappointing as DP used to be great. Now, they have diversified excuses. read more