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District Harley -Davidson

3.4 (94 reviews)

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The other better shop's response to the same service request.
Rachel H.

District Ducati Managed to turn me off in single 1 phone call. I submitted an online service request with a list- yes it's a list- of itemized work that I need for my 2018 Ducati Monster 1200. The service manager called me back promptly which was nice but it went downhill from there. I need a 36K Desmo service, have what will likely be an expensive undiagnosed transmission issue, a leaking fork, plus a few little things... on this list. I said that I'd prefer for the fork seals to be repaired, rather than replaced if possible. Our initial conversation was going as expected from a bike service shop up until we got to the forks. The manager quoted that for the Desmo and the forks, I was looking at $4,000- just to start-not even including the yet -to-be-diagnosed transmission issue / which will very likely be the most expensive part of these repairs. I understand and am planning that all of this will be a very costly undertaking but was not clear on why the manager said he would ONLY do brand new forks-no possibility of anything else and at at $1,100 - just for the parts. The painting turned rather dickfacey after this when I asked him to just explain why they couldn't possibly even try to repair the fork seals (because I truly don't know what the options could be), the manager told me in a snippy reply "because I'm not taking apart a 36K mile bike to try to repair the forks seals, just to have them fail and have to take it apart again!" Yes service manager, that sounds like an excellent reason to give to your potential new customer who just told you'd they willing drop $4K in service without batting an eyelash and probably spend whatever $$$ it took to get their bike fully fixed because they love it that much. Instead, you just represented your shop as being too lazy or just obstinately unwilling to take my bike apart twice which would maybe save me hundreds of dollars... because it's a pain?? Even though it would be MY MONEY paying you to take it apart however many times it had to be taken apart?? Interestingly, and in direct contrast to this conversation, the photo below is from a very polite and HELPFUL email that I received from another Ducati service shop right after having this lovely conversation with district Ducati. Funny how this other shop says it's very UNlikely that forks on a bike of this age would have to be totally replaced... This other shop may very week end up being wrong but the point here is how you treat and speak to customers, new and old. Since I felt like I'd be hard pressed for district Ducati to stop acting like I'm doing them a favor by paying for THEIR services, it made no sense to even give this place a chance. So just like that... it was over. There's no need for me to drive to bumblefuck no where for bike service. But I was absolutely willing to do so if it would help me find a good, helpful, reliable, and competent Ducati service shop. District Ducati is NOT that shop.

Showroom
Brian L.

District Harley Davidson is my homebase where I maintain my Harleys owner group membership. They have gone through lots of ownership and management changes but continue to provide consistent quality service.

Neal E.

Good motorcycle shop for all things Harley-Davidson, as well as many other motorcycle brands and accessories. Overall, a nice selection of Harley bikes, they had a really gorgeous Heritage Softail Classic in red. They also offer a decent selection of helmets, clothing, and HD accessories! Staff was friendly and nice!

New 23.5 k gold leaf pin strip over the bland gray strip
D H.

I baught a 2017 ultra limited with 7k miles right after Christmas. The attention to making me feel like I was family was a very welcoming feeling to me. I ask a lot of questions and each one was happly answered . I can tell ya, you will like the new District harly and the staff are extremely friendly.

My baby.
Mark S.

Bought a HD fat bob used here. The sales and service department are both really good, knowledgeable and friendly. Everyone who I have worked with there knows there stuff and I never felt pressured at all to buy a bike. When I went in I thought I knew the bike I wanted. I was shown several bikes that fit my needs.

Marty S.

Bought my first Harley here in 2004 and was treated like family every time I went in. Now, the recognition isn't there, but the staf has completely turned over as well. Chopper always has tim e to say hello and a handshake, and the service staff always takes time to explain things in detail. Their estimates are usually pretty close to my expectations, though I usually need a lot when I bring my bike in. The motorclothes selection is a bit thin, but then, that's the direction most dealers seem to be going. I still enjoy stopping in when I'm in Gaithersburg, and will continue to be a customer here.

GM Reading the message and ignoring it. Still no response from him

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Ask the Community - District Harley -Davidson

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Dunn Lewis isn't just a great store for gear and motorcycle supplies--it's a hub of the DC moto…read morescene. It's also a great place to learn more about your machine, make repairs, and customize. Gear selection is limited to make finding what you want easy. The shop is very spacious to keep the space feeling more like a hangout than a warehouse for merchandise. A lot of the brands are not distributed by any other brick and mortar shop in the area (Saint comes to mind), and all are high quality and stuff you would actually buy. There is also a selection of supplies, which is targeted for members if the motorcycle club. They stock 15-50 boxer oil which is hard to find to support the boxer owners that are members. This evolving support is part of what makes membership valuable. Which brings us to membership. Half of the space is a members only garage which is available by signing up for one of a few membership tiers. Dues vary with access: higher tiers cost more and give you more time to make use if the garage space, use the wide assortment of shop tools, and in a few cases give access to specialized machinery. Classes that are made available to the public are offered to members at a discounted rate. It's common for 2-3 different projects being worked on, and collaboration is natural. The DC moto scene is small but welcoming, and Dunn Lewis is definitely a good place to connect. They offer events and rides that are available for anyone, and it would be hard not to get involved with DC moto clubs like dirt church if you hang around the shop. Mason and Laurel who run the shop are always available for tips on what's happening around the city and are a huge part of what make DLMC worth supporting. There's also great food and bars on the same block. Worth mentioning. As far as what could be better: it's a new space and features are growing. So if it doesn't have everything you need, you might have to wait for them to bring it in. But you only need to make the suggestion and it's something you'll probably see in the future. All moto and scooter riders are welcome. More than worth a look.

Motorcycles of Dulles

Motorcycles of Dulles

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HOT DAMN LET ME TELL YOU ABOUT AN AMAZING MOTORCYCLE PURCHASING EXPERIENCE…read more Looking for 2 wheels? This is THE place. From the moment I walked him, I was treated by staff as if I had purchased a new motorcycle every year - stellar and impeccable customer service and attentiveness. The guy who owns the dealer is one of the nicest people you'll meet and he just wants you to do what you love, go ride a sweet bike and get that grin ear to ear. Call sales, ask for Will - will is ultimately the reason I purchased my z900. Extremely knowledgeable and all around gem of a human being - he wants to make your dream a reality and he'll go to the end of the earth to make it happen. Everyone here is amazing - apparel, techs, service and sales - gem after gem of humans here who actually care about you. I will 1000% without a doubt bring all of my bikes here for service (yes they service Harley's too!!) and I'll be buying all my future rides from them too. MOD - y'all are amazing because you care. With gratitude, Kevin And ask for Will - stellar salesman and stand up guy

I gave them many chances and it started with sales and their ridiculous offer on my pristine bike -…read morethey called me back a couple days later and offered me another $1k... The service dept is a bit short on charm and after 3 attempts there I gave up.... The owner offered me a $100 gift card for my struggles but I finally went South to Morton's and have nothing but excellent treatment there. It's a lot further away but worth the trip.

District Harley -Davidson - motorcycledealers - Updated October 2026

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