I own a BMW and it has been at Lynchburg, Battley's, Bob's, and Morton's.
This is really a review and telling of my experience with my bought brand new motorcycle, and BMW and it's dealers not just Battley although they seemingly did their best to screw up my motorcycle and me.
The last time Battley had my motorcycle they said it was ready for pick up and when I tried to drive it off their lot the handlebar had to be turned way to the left for the motorcycle to go straight. Battley refused to fix the problem they caused. My motorcycle was not like this when I took it to them. Another dealing with Batlley was when I paid them for my first service. I had waited all day for the motorcycle and at night when it was ready before I rode it away I noticed some oil on the left side of the engine and I just figured it was some oil they had spilled and forgot to wipe off. When I looked at my motorcycle in the daylight the next day oil was all over the engine and there was obviously some thing cracked or a leaking gasket.
Non of them have made my motorcycle right, in fact some of them have made the motorcycle worse/broken it when they got their hands on it.
When a BMW dealer says my motorcycle is fixed and ready to pick up, I have learned to always ask are you sure? Nothing is falling off, cracked, leaking, etc. The BMW dealers always say yes but then when I pick it up oil is coming out of the engine, the front end alignment has been destroyed, etc. etc.
BMW and the dealers do not seem to care if I am killed, maimed and harmed in some fashion by riding their death trap. I say this because they knew the motorcycle had problems and sent me out to ride it and break down on major highways in traffic traveling at 70 plus MPH. I was fortunate that I was not run down by a truck or some other catastrophic event did not happen...yet. They seem to be trying though.
The dealers always say there is nothing wrong with my motorcycle and try to blame the break downs, bolts falling off, not shifting,leaks, non starting, etc. on me.
They say ridiculous things like: I do not know how to ride, the oil that is recommended in the owners manual is the problem, etc.
They seem to think I love asking friends, family and my work constantly help me with my breakdowns. All the dealers are too far away and I waste most of a day or whole days dropping of and picking up my motorcycle from them.
They all seem incompetent and hateful.
I do not know if it is BMW Motorrad that makes them such horrible dealers or what. But BMW HQ defiantly needs to blow up their structure/management and start from scratch.
All my dealings with Motorrad have been abominable also logic and decency do not seem to be in their customer service plan. I have tried being, calm and logical with them but they have proven by their actions and none action to not understand logic, there products and services.
The time before last I had it at the BMW dealer it needed a fuel pump because it threw codes saying the pump had problems/faults and the motorcycle did not always start. For some reason the dealer did not replace it then. They sent me out on the roads only to have me come back again and again. I now have to ask a friend to give me a ride and waste another day picking it up.
It seems the dealers have and ride my motorcycle more than I do.
I should be able to charge them rent for keeping and riding MY motorcycle.
I bought a BMW because they used to make a good product. I thought they would have good customer service. I wanted to love my purchase/BMW, but BMW and it's dealers seem to have conspired to make sure I hate even the thought of BMW!
BOY DID I MAKE A BAD DECISION WHEN I BOUGHT A BMW!
Do not buy a BMW the dealers are too far and the way the dealers and BMW have treated me and others is heinous and shameful!
I wish I had something good to say about my BMW and BMW in general but I do not.
I also own a KTM(love it), and a Suzuki now, and a friend owns a Kawasaki and a Yamaha they seem to be good motorcycles and at least some of the dealers have proven to be much closer and more customer service oriented and helpful. read more