Wow, some interesting reviews here. Years ago, I was looking for a replacement tire for my…read moreConcours and stopped in only to have them recommend an "off road" tire. I was shocked. Fast forward a couple years, a buddy purchased a Versys. He wanted an extended shift lever for it and literally had it handed to him to install since the guy who sold him the bike couldn't put it on and the "service department" wasn't open on Saturday. Visited a couple weeks ago, wandered in to look at the new KLRs - there were three of them on the floor. I saw two men working but nobody said hello or asked if I needed help. Weird.

Koups cycle shop is an excellent organization I've had many successful dealings with them and they…read morehave an outstanding every time!

I was looking for a shop for cycle gear and saw this one in the shopping center…read more I went in and was greated by the staff and was amazed by the large scale store with all types of assessories, clothing and gear for motorized cycles. I was able to get a lock for my bike, which was my motive for going to the store. If you have a motorcycle, dirt bike or such similar you will be excited to know they more then like will have what you need or could get it fairly quick for you.

I rarely write reviews but I wanted to give a shout out to the two gentleman working the store…read more They were both very helpful with giving information about heated geara nd helmets with me as well as helping every customer. They did not try to upsell anything, listened to what I was going for, and give recommendations. Cycle Gear is the place to go for all your motorcycle gear needs!

Just stopped in cause it shows up for motorcycle leather. Was pleasantly surprised by the…read moremotorcycle gear. I'm always looking for a place to do moto shopping or browsing. They had leather apparel, some leather storage, helmets, patches and stickers and different types of motorcycle decor like tin signs and stuff. Make it a ride destination was a cool little place.

If you need a phone case or some sort of souvenir this is definitely the place to go I wish they…read morehad longer hours though but the staff is very helpful

I called to get a price to have tires installed on my 2018 Goldwing. They quoted me a price of…read moreover $600. That is insane!!!

Found a bike on their website I liked, I communicated with Chad online, when I was ready to buy,…read morethe bike was waiting for me outside ready to go. Chad and the finance guy made me welcome and the process was super easy. After quoting me the price they found out I was a veteran and knocked another $250 off the already great price. Highly recommend!

Got here said place was open from 10am-5pm Door completely…read morelocked ring bell multiple times with no answer light is on but no one inside it took me half an hour to get here just to not even be able to get inside

I love this place! They're incredibly helpful and usually have what I need. I spent hours here…read morepicking their brains when I got my bike this spring. I tried on tons of helmets and got great guidance on how to size. The staff is all very knowledgable and helpful and prices are competitive. My main complaint is that they go heavy on their private label and don't stick as much variety as I'd like in some categories. What it comes down to for me are the personal touches. The staff is just so friendly and eager to help. I never feel stupid or silly asking newbie questions like I do at other local shops. Also, since there is so much out there in the bike world, I'd call first to make sure they have what you want, especially if you have a drive to get to the shop. Unless you're going for clothes or helmets. They have a great selection of both. More niche and bike-specific gear might be a good idea to call ahead for. They'll also order things if you need!

Amazing bike prices. Found my bike there for thousands less than what I paid. My friend and I went…read morethere to get a gas cap for his Indian motorcycle. The parts guy found one that fit perfectly. Next bike that I buy will be from Battlefield Harley Davidson.

So... room for improvement and I'd like to see them succeed. Walked in today with the intention to…read morepurchase a Road Glide. They have a blue Road Glide 107 they're asking $26k for with 28,000 miles. WAY OVERPRICED!!!! Kelly Blue Book give a value of $18,190. I offered $20k cash and was completely blown off. For those in the market to purchase a bike, do your research first. So a 2020 Road Glide with less miles was going for less than what they were asking from another dealer. Not to mention, riding season is coming to an end. So... Battlefield Harley... do right by the rider and give them a fair deal, don't try to rape the hell out of them. Cheers!!

I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

Bought a used 2016 Street twin here in 2020. Right out of the gate we had issues. I called foul…read moreafter paying their "out the door maintenance check', only to find out the bike's fluids had not been touched in years, and the bike was filthy. When I spoke with their service department, they agreed to take care of it for me.. no apology or anything about the extra time out of my week to get to and from their shop. I should have bailed right then and there. Fast forward a few years. Nothing but issues for a bike I took excellent care of and only put a grand total of 1000 miles on. I won't get into too many details here, but they kept the bike for a little over 3 months this last spring, " trying" to resolve an issue I was having with the bike struggling to start and not running correctly when it did start. After three months I complained to the owner about the absurd bill I got after his team of " professional Triumph techs" could not figure out anything and just started throwing random parts at it. To be clear, there were 3 error codes... After 90 days they didn't even mention any of those codes! The owner did right by me in terms of having them remove most of the fees they tacked on for their bull$!#@ work. It was super irritating that I was still out a couple hundred bucks for an intake snorkel (What the actual F?) and spark plugs (which I had also just replaced one day before leaving it with them) The real final coffin nail for me was that the final call from the service guy was unacceptable and infuriating: "Given enough time, we probably could figure it out, but we just don't have time to deal with your bike right now". I have never been more angry or disappointed by a business. I essentially just threw 10K+ into a fire. I will never purchase a bike here again and I will instruct everyone I encounter to avoid them for bike purchases and especially repairs.

The following is a letter sent to Brown's Motorcycle Repair from my attorney. Regrettably, they…read morehave not responded after two attempts and several phone calls. It is more than sad that a company can not only be so incompetent but lack basic integrity. In the letter below, names were omitted to protect privacy. Our File No.: MD-X64-2DS SECOND ATTEMPT Dear Sir/Madam: As you were advised in our previous letter dated, December 9, 2021, Brown's customer, Mr... contacted our office and requested our assistance with a matter involving the repair of his 2002 Kawasaki Vulcan VN800 motorcycle. To date Mr... has not received a response and as such has requested that the letter be re-sent to you in a second and final good faith attempt to resolve this matter without the need for further legal action. On March 31, 2021, Mr... brought his motorcycle via a towing company to your facility for the repair of a gas leak after noticing a puddle of gas on his garage floor under his bike. At that time, he was informed that after a thorough assessment of his bike, no leak was discovered and that the only repair needed to his motorcycle was a new chain which he agreed to have replaced. Once the chain was replaced, Mr... drove his motorcycle twenty (20) miles to his home and parked it in his garage. However, once his bike was turned off, gas again began to leak and puddle under his bike. In other words, the problem was not fixed and Mr... drove the bike home, unknowingly, at great risk. Mr... immediately contacted Brown's who picked the motorcycle up on April 29, 2021, to again assess the location of the gas leak. On July 13, 2021, Mr... was informed that his bike was repaired and ready to be picked up and Mr... paid the repair invoice which totaled $249.46 for the removal, cleaning and replacement of the carburetor, flushing the fuel tank and replacing the spark plugs and fuel filter. Thereafter, Mr... drove his motorcycle only once in August and when he attempted to take his motorcycle out for a second time on September 25th, he discovered that his bike would not start and that gas had once again leaked and formed a puddle under his bike. Immediately Mr... contacted Brown's to advise them of the issue and he was informed that the bike would be picked up for repair and that he would be contacted with the scheduled date. Although Mr... patiently waited almost two (2) months, he never received a return telephone call from Brown's. Needing his motorcycle repaired, Mr... had no other choice but to have his motorcycle towed to another facility, Ellicott City MotorSports Inc. who determined that the carburetor was overflowing with fuel. Ellicott City MotorSports removed, cleaned, replaced the carburetor and flushed the fuel tank. Due to Brown's failure to properly repair his motorcycle, Mr... was forced to  pay an additional $349.00 to another facility for this repair. It should also be noted that Ellicott City performed the same repair that Brown's was alleged to have performed within only a few weeks whereas Brown's took almost three (3) months to return the bike and it was not returned repaired. As a motorcycle repair facility, Brown's holds itself out to have the knowledge and experience to properly repair motorcycles and Mr... relied on that expertise when he chose to bring his bike to Brown's for repair. Unfortunately, this was to Mr... detriment as he not only had to pay additional monies due to Brown's failure to properly repair his motorcycle, but for several months (the entire spring plus), he also loss the enjoyment of riding his motorcycle. Therefore, through the assistance of this office, Mr... demands that Brown's reimburse him a total amount of $____ which represents the amount initially paid to Brown's as well as the amount Mr... was forced to pay due to Brown's failure to repair the motorcycle. As noted above, this is the second and final attempt to resolve this matter amicably without the need to seek further legal action. Please contact Mr... directly within ten (10) business days from the date of this letter to confirm resolution of this matter. If this matter is not adequately resolved, Mr.... has been advised to pursue further legal action. Your prompt attention to this matter will be expected.

I found the work at Brown's to be very good and prices very fair, and the people very friendly. I…read morefeel fortunate to have found them.

Great service and good prices. The turnaround time was much shorter than I expected. Would…read moredefinitely recommend

Great service , look for Jeremy, if u need service with your motorcycle, this is the place to go…read more Well recommended.