So this is now Distinctive Dental Implants and I guess April Tressler bought it from Dr. Shipley. There are good reviews on both Google and Reddit and I have been having quite a time of finding a new dental surgeon since moving to Wisconsin from California from dentists who seem to think they should not be referring me to surgeons who will not see me without a referral. I admit, I am slightly complicated in that I have issues with anesthetic not working but other than that, have had a lot of work done on my mouth, need a lot of work because a large batch of work was begun in California and then we moved and so I want to finish it. I have been to probably 7 dental different offices since getting to Wisconsin and have had problems with every one of them. A dentist - and I was delighted with the honesty, eventually told me to find a prosthodontist as they deal with complicated cases (needing more anesthetic shouldn't be complicated but what can I say?). In any event, I searched for some in Madison and this office came up. Checked out their reviews and, seeing as they will do a free of charge initial appointment with a treatment plan thought they seemed like a good bet seeing as every other dental office tries to hit you for x-rays even if you have just had them done - I have had offices tell me their equipment can't look at a specific type of x-ray and I kid you not. The appointment itself was great actually, nice staff and Dr. Tressler seemed very can-do and knowledgeable. We waited at the front desk for maybe 10 minutes and I was handed my treatment plan with various payment options as well as a very nice discount offer - we are cash clients and off I went. About 2 weeks later I had decided and tried phoning to make my appointment - it was a Monday and they are closed on Mondays. Recalendarized and tried again and they were closed for some other reason so I went back to their website and found an email address. Sent a mail advising I would like to set up my first appointment per the treatment plan and that I wanted to pay in full for each appointment at the end of the appointment - one of the options on the plan. They reverted and said no, I had to make payments on the payment plan which was also an option. I reverted, somewhat surprised because that really is a first in my long and slightly wild experience with dentists and said that I did not want to exercise that option and that further, seeing as they had clearly left an important item out in appointment 2 - a bone graft after extraction where an implant was to then go - the treatment plan did not work because the amount for that had been omitted making it even more important that I paid as I went with the nice 10% discount they had offered. A week and a half went by and they reverted to tell me that I could pay per appointment but that the treatment plan was not variable and also confirmed an incorrect appointment date to the one that was actually made. I reverted and asked how on Earth they could think that I was going to have a tooth extraction and then go back to have my jaw opened again for a bone graft and on which planet did they think that treatment plans should not be variable? I should mention that I had, in the meantime, checked what the current rate for a bone graft is and, surprise surprise, it is pretty close to what was offered as the "cash discount" on the treatment plan. I further questioned the incorrect appointment date. Another week and a half went by and I suddenly got a text confirming the original appointment date. I emailed again and repeated all my previous questions and ended that email saying that no appointment was confirmed until all my questions had been resolved - bearing in mind that that first appointment consisted of two implants so not a small deal at all. Another week and a half went by and I got an email saying my appointment had been cancelled because of all the "stress I was exhibiting". LOL. Yeah, I think there might be some financial weirdness going on with these guys. As to their level of actual expertise, no idea because I am apparently too "stressful" - I think I am too knowledgeable but maybe that's just me :) read more