The 1 star is for the patty, or else i would give it 0 stars. Came here weekday lunch for Winterlicious because a coworker suggest and thought it would be emptier than going after work - a quick but good grab of food. I guess she was right about being empty at 12:20, there was maybe 4 other tables. And.... it all goes downhill from here.
Quick notes of what happens below:
1.You will not be greeted. They see you walk in, they will walk away from their post for a bit before coming back to seat you.
2. Waited 5 minutes before anyone came to get us water, tries to tell them we are ready to order, waitress walks away from you.
3. I noticed after that it took 2 waitress/bartenders? to make 1 drink, 1 to pour something in, and another to stir it.
4. There were no waitress/any workers in sight 95% of the time we were there (They went to the back, all of them). You couldn't even get angry at a person that works there even if you wanted to.
5. Appetizer was fast - we ordered 3 minestrone soup. That was ok - watered down.
6. The main course (a total of 3 burgers and fries) took over 40 minutes wait before it come. And by 40min I mean I had to ask before she checks for me. The Angus beef was great and was good (notice I said the beef). That's because there was no condiments to put on it, you could try to take some ketchup from the fries if you want I guess.The bun was actually cold like they just took it out of the fridge.
7. The fries was also soggy when it arrived - I gave up at this point since it was almost 1:20pm, I just wanted to eat.
8. The waitress doesn't seem to talk. They do enjoy pouring water for everyone that was there (I've noticed a ratio of 5 rounds of water for 1 round of food out of the kitchen)
9. Apple crisp was good but way too sweet for my taste.A bit too much on cinnamon as well.
10. If you need to, ask for the bill when they come with food, or else you will not know when your waitress will come back next.
It's weird because even if they come for 5 rounds of water, that poor waitress seem to ignore your comment if you request anything else. Water runs will only be water runs.
All I can say is I hope weekends services are better than this.
Also, whoever owns it should consider maybe having just 1 waitress, it will save you the cost of 3 others that haven't really done anything. Thanks for stimulating the economy though. read more