Came here last year for blood draw for wellness screening related to work. It was scheduled. They…read morehonored the time of the appointment. I didn't have to check in using the kiosk. I was worried because it didn't seem to be very use friendly or intuitive. I read the recent reviews and complaints about the check in process. The phlebotomist was effecient.

I am amazed that this business got 3 1/2 stars. It is hardly a customer friendly organization. They…read morehave moved heaven and earth to have a minimum number of employees, so after awhile I found myself screaming at robots.The menus they offer to move you through the line do not address my needs, and probably not those of many people. I am now in line with a 40 minute wait to ask my question. I will soon be searching for an alternative.

My experience was very positive. I was a walk-in, so I expected to wait, but they took me in right…read moreaway. My phlebotomist was very professional, and very friendly. I warned him that I was a hard stick, but he was able to find a vein on the first try. This site was a little hard to find. It's located in a rather large office building with no signage, and the inside was a little like a maze, so make sure you remember the room number.

The waiting room is disgusting. it's very small and crowded. (It's a good place to get Covid!)…read moreThere is no human to talk to - just a kiosk. there is no info about where the restroom is located. in spite of having an appt., you wait and wait and wait! Horrible experience!

I highly recommend this location; it is a wonderful place to get immediate primary care. It would…read morebe my first choice any time. The office is open, airy and spotlessly clean. The reception area is calm and welcoming and the people in reception are responsive and courteous. My doctor, James McCombs, was personable, friendly, and concerned. He listened to me carefully and examined me gently and with focus. He ordered appropriate tests , prescribed appropriate medication and referred me further to specialists. I am very happy with how my appointment was conducted and again, highly recommend this location.

Once you get in to see someone it's fine. However, getting there you have to go through an…read moreincompetent staff. I made an 11:00am online reservation. I waited and waited. I got up to check, and instead of checking me in, the person canceled my reservation, then denied doing it. Not the first time this type of error has happened here. Definitely not on the ball.

The professionalism is horrible! These are the rudest people to ever walk this earth. They have no…read morepatience on phone calls. The belittle you and try to treat you like a child when speaking to you?

Not affiliated with Rush hospital. Should not use Rush hospitals name in the lab. Already too much…read morefraud is going in Covid 19 testing.

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

This is **not** an immediate care facility, despite their branding and door signage. I was just…read moreturned away without any sense of compassion or care or even an offer to call an ambulance, after expressing the immense level of unbearable pain I'm experiencing. Absolutely no willingness to address emergency pain so I could make it to the ER. She just pointed to a little poster that apparently clarifies this isn't urgent care -- like I should've known that poster was inside before hand.

Good place for research studies, and I've done many. I did a Covid vaccine study with them.read more

Great place all the way, I have had the pleasure of meeting very kind people who really care about…read moreyour health needs as it relates to the study as well an individual.

Although this is a 4 star rating, I would prefer to give it 4 1/2 stars as my experience was just…read morewhat the doctor ordered, pardon the (sorta) pun. I had severe pain in my left hand last month that had not improved for two weeks so on August 22nd out of sizable reluctance (but in much agony) I went to the Edgewater facility where I had been on three past occasions. The receptionist advised there was a two hour wait due to all the people there (it was true) and I might want to visit office on Lincoln where there were just two patients and I could get in much sooner. I thanked her and went. Indeed there were two patients when I arrived at PIC Lincoln half hour or so later but I was told there was an hour wait. I had no choice so I did wait for an hour before going one of the exam rooms (they were all occupied at the time so the receptionist at this location wasn't lying). They did my vitals when I got in, then a short time later a short elderly black lady came in. Initially I was mildly concerned but though monotone, Dr. Claudia was quite caring and knowledgeable. I explained my history of gout (though this time I didn't think my pain was gout related) which she well understood. She didn't think I had anything severe when testing my hand motions but wanted to run X-rays to be sure. Their mobile X-ray technician was out of the area at the time but got there fairly quickly. Tests came back negative. So she gave me a prescription for Prednisone (which I was well familiar with) and told me if I'm still having problems to come back within 10 days and they would check me out again but now at no charge (recent policy update). How nice (since I pay out of pocket)! And I truly needed it. Prednisone has historically been a godsend for me so I thought it would do the trick. Well, it did, that is to past troubled areas like my back and legs. When my 7 days of meds were up the following Monday, the hand pain returned and hit hard. Wednesday I'm back at PIC but this time was seen in a 1/2 hour. After my vitals were taken, a Dr. Vicky came in to see me. Didn't have on a doctor jacket, just regular attire, no big deal, just the observation. So I told her how I relapsed and was in rough shape. She had me do some different hand movements from the previous visit but promptly stopped when she saw I was hurting. She tried finding a brace that would fit my hand but the two she had did not work. When I asked about a steroid injection (which historically has worked well for me), she said they don't do them but would give me a referral. She also prescribed like 50 capsules of Indocin which is great on pain but you must be careful if you have heart issues (which I did in the past). I expected maybe 20-25 capsules for a week to 10 days but 50, that was awesome. Moreover, Dr. Vicky exhibited much genuine compassion throughout my visit, extremely noticeable. I could not have asked for better. And true to their word, my follow up visit was indeed no charge. Come the next day (3 weeks ago Thursday, the 31st), sure enough, I get a call from Illinois Bone/Joint Institute (the referral). I wanted to give the Indocin a few days before I would make an appt. to see them. The Indocin was working but taking longer than expected, perhaps in part due to cutting my 3 a day dosage to one or two a day. I didn't follow up with the referral as my hand was gradually improving, now to the point I take one Indocin like once every two days. My left hand (which never was a problem previously) is like 90% back to normal so I'm quite pleased with PIC. And since I write with my left hand and need it to type (and since I type a lot), my Internet use was limited but the keyboard now feels fairly comfortable. I owe a lot to Dr. Claudia & Dr. Vicky. I noticed quite a few negative reviews from years ago, including one less than two years back but I don't understand. Maybe the front desk person could have been slightly friendlier but I have no complaints. Maybe they had some bad apples in the past. But I received excellent care here and text follow up. It may cost me more to see an urgent care facility than the doc in my medical plan but I save much time and my spirits feel better here than at my doctor's office. I recommend this facility (better than Edgewater, the main reason due to nightmare traffic in the community). They may be short staffed (which is becoming more common due to various changes at many medical facilities these days) but if you come here and need patching up, be patient as the signs at this facility request. You will get seen and get proper treatment. Kudos to those working here.

I made an appointment because I've previously been here and had to wait because I didn't have one…read moreat the time and learned my lesson. Coming in today, someone came in after me without an appointment but was immediate brought back and taken care of. Now it is 30 minutes from my appointment time and I'm waiting to see a doctor still. Places like this should stick to their policies so people who do it the right way don't get burned. I'm giving it a bump up in stats because I just met with a doctor finally and she was wonderful. The doctors are always great here, at least.

I'm not convinced they're not a big scam. Very unprofessional set up at the testing location in…read morePhoenix, and while I received the results of the rapid antigen test in about 10 minutes (on 12/23/21), I am unable to create an account to login to get the PCR test results. Numerous emails to them remain unanswered. I'm currently (1/5/22) on hold "waiting for the next available agent" to see if I can reach them by phone. I'm not holding my breath. You should find another lab for COVID testing! Update: I was finally connected to an actual person, after being on hold for 45 minutes. I explained that I really didn't care about accessing their patient portal and to just cut to the chase and email me the PCR results directly. I actually rec'd an email from them tonight (1/6/22) with an attached and PW-protected PDF with the PCR test results! Color me surprised!

Update: January 27. Still waiting for our results. Still…read morewaiting for our PCR tests done on December 29, 2021 at the Long Beach, CA location. I've tried calling dozens of times and no one answers, tried emailing and haven't gotten a response. We did at home tests that were negative, but would like to know for sure. Annoyed that we wasted our time and that although it was a free test , they must be getting paid somehow. Also, the testing site was poorly run and very unprofessional. That should of been enough for us to turn around and leave, but at that time we couldn't find a place to get tested and our appointment elsewhere had gotten canceled because of the rain.

A great place to get any medical tests you may need done. They do x-rays, ultrasounds, and many…read moreother services. The doctors are great here and will do a wonderful job.

I have been receiving tests here for 10+ years. The ultrasound technician they have working there…read moreis amazing and has been with the company for as long as I have been going there. She has a lot of knowledge, very professional and experienced. The staff is extremley nice and professional and organized. I would highly recommend this place as I have heard nothing but good things about it.