He hooked me up with a tesla for a great price and in great condition. I recommend you go get a…read morenice car from Diamond Motors!

4 years ago I financed a car from diamond motors, and I has been the best experience. The car is…read morenow paid off and I haven't had any issues with it. Ask for Abanoub there! I highly recommend them.

The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

The entire experience was yuck. Paper work wrong, took them over 24 hours to say they received a…read morewire transfer.( not how that works at all) Slower than snails with communication and severely lacking. Need a ton of customer service training. Manager Luis could have cared less if we walked out, but he would keep the $1300 cash deposit. They advertise a price and tack on $1595. for their inspection of a incoming used car to sell on their lot. DO NOT RECOMMEND. Buying a used car is a hassle as it is, and when the managers treat you as you don't matter, just not good. They do not seem to want to grow the business and that's a shame.

Imagine a car dealership making you go back and forth with your auto loan trade in to inquire my…read moreabout gap refund only come to find out my gap check was mailed to them and they wont send it to me or contact me back. They are stealing money from people!

I'd left a good review in the past and I really did have a good experience with USA Direct Auto…read more(Houston Direct Auto) when purchasing my wife a vehicle. The process was really simple and easy. We applied for the vehicle online, sent paystubs, bank statement, and ID, and that was all they needed. I was kinda shocked when I decided that I would bypass my normal dealerships and purchase another vehicle from them but was denied because I wouldn't allow one of their 3rd party vendors access to my bank account. They claimed that it was their only way to verify my employment and income. I guess my paychecks didn't suffice. The kicker was when one of their employees responded that they had an outside lender that wanted $7,000 down, which is half the price of the truck. I'll never do business with this dealership again and wouldn't suggest that anyone else does either. I damn sure wouldn't allow anyone to have access to my bank account, especially a dealership with a stellar 1.1 review rating out of 162 reviews!

You know I've been doing business with Western Motor Company for quite some time and every time I…read moremake my car notes I feel like I am part of their family and it makes me feel so happy to do great business with great folks and knowing that I've paid off for cars and never had one single problem with it then that is a remarkable and just great I will recommend this car lot to everyone I know and the rest of my family and whoever is looking for a car this is truly a great company to buy a car from you will feel at home and you're not just paying a car note to throw away money and they laugh in your face know they will not they will not turn away anyone and they're great people I love each and every one of them their family

From the owner: With over 22 years of experience in the used car business , Western Motor Company has specialized…read morein the buying, selling, and trading of Quality pre-owned vehicles as well as first class customer service. Almost 90% of our customers buy from us more than once. Our desire is to get to know each individual customer and making their car buying experience not only simple but enjoyable as well...Western Motor Company is also a member of the Better Business Bureau, the Texas Automobile Dealers Association, and the National Independent Automobile Dealers Association.