I've been buying tires for various cars for quite a few years now and I've never had such a phenomenal experience in a tire shop. Discount Tire came recommended by a friend, and I'm glad I listened to him.
I was able to order my tires on their website and schedule an appointment for a time when they'd be in stock. I didn't even have to put down a deposit. When I arrived 20 minutes early for my appointment, the store was busy and I was fully prepared for a lengthy wait, having brought my work laptop with me. I asked the associate how long he thought it might be and he said generally between 30-45 minutes, but I had an appointment so it would likely be sooner.
I sat down to login to work and was able to quickly connect to their WiFi, which was fast and proved to be more than adequate for my needs, despite the busy waiting room. That waiting room was very comfortable, with coffee available and nice chairs. Within 10 minutes, the service technician came out, introduced himself to me, let me know that it would be about 15-20 minutes and then pulled my car in. Shortly thereafter, the the staff member that had originally checked me in, called me, met me at the curbside with my vehicle and went over all of the relevant information about the tires, including the rebate.
All told, I was out of there well ahead of the estimate. The tires themselves are perfectly balanced (no shimmy that I could detect), they didn't warp my rotors by putting the lugs on wrong (has happened to me at more tire shops than I can count). My car was delivered to me clean with no evidence that anything had happened, other than shiny new tires.
I am really and truly blown away by this experience. The staff was extraordinarily professional and friendly, the pricing was great, and the service was extremely quick and mindful of my time. They didn't even try the "hard sell" on the road hazard warranty (which I generally don't buy). I will not go anywhere else for tires. read more