Good service. My tire blew out and it was after closing hours but they still decided to stay an hour late to help.

If I could give zero star I wud definitely do that...worst customer service ever...we went to this store twice today to get our tire pressures checked...1st time waited for 15 mins no1 even cared to ask what we wanted...came back in two hours and parked at the place where they check tire pressure n everybody is walking by in their own world busy drinking water n checking what's in fridge for them to eat but no1 coming to ask, after waiting for 15 more mins we left....pathetic service read more

I had a 11:00am appt and was gone by 11:15. Make the appt show up a lil early and don't stay waiting in order as the walk ups.

This place is a joke. I took my truck in to get a simple tire rotation and balanced on Saturday morning Sept. 27th. When I left I proceeded to get on freeway and truck started shaking at 65 mph. I called and was immediately placed on hold and waited for over 5 minutes and finally hung up. I took truck to another tire/battery shop and was told that tires were severely unbalanced. Technician laughed when I said I recently got them balanced and said that it seems that they "did exact opposite" of balancing them. This location seems like it's run by kids that don't know what they are doing, or don't take time to ensure job is correctly done. I'm not saying Discount Tire is a bad choice, I would just recommend you at least go to another location. read more

Place is usually alright if you make an appointment. However I had a flat awhile back and didn't notice until weeks later that the shop stole the spare tire removal tool from my f-150 read more

My hubby discovered a nail in my back tire last night and found it flat again this morning. He pumped enough air in it for me to make it to Discount. I arrived a few minutes before 8am and there were at least a dozen people waiting outside the store. Then it hits me that I did not make an appointment. So I quickly try to log and the website was not mobile friendly so I got no where. Thankfully, the doors opened and I just followed the rest of the customers. Staff was super friendly, greeting everyone good morning and that they will be with us as soon as possible. The line went by pretty fast and a technician came out to look at my tires to make sure there was nothing else wrong. He did make me aware I should change my front two tires soon so I told him, I plan on taking care of it next month. After he entered everything in the system and I signed for the work to be done, I sat maybe for 15 minutes before they called me again to tell me my car was ready. I was extremely pleased that they took care of me! read more

I dropped over $1200 on a new set of tires. When I go to pick up the car I notice a valve stem missing off one of the new tires. I say something to one the inside counter guys. He mumbles walks out the side door. I meet him at the car he smirks puts one of the caps on in his hands and walks off without any words to me. When he gets close to the garage he throws his hands up and tosses the remainIng caps up in the air looking back at me. Customer service just went up in the air with the caps. If you don't like your job don't take it out on me especially when I just paid $1200 for you to do a job. I will never go back and make sure I let everyone I know why they shouldn't go there also. 2 of the 3 people I enter act with there today just don't seem to care about customer service especially the last one. read more

Went to discount tire and you have 20 people working in the Tire department and nobody has time to give you an air check bad for business

The employees of this location of discount tire were the coolest! Lily and Raul were especially helpful when I bought my new set of wheels, Lily was extremely helpful throughout the process and the members of this location were friendly and honest. And yes they do honor their policy of price matching to give you the best price including a good warranty, I've been to a couple tire shops and I think I'm coming back here... read more

Did have problems in the past with THE KIDS selling me the WRONG type of tires to where I would go over 70 mph the truck would shake. After tearing the then MANAGER a new ass, he FINALLY saw they were the wrong tires for my truck. That was 4.5 years ago. Since then it's been OK. I didn't know that Grady had left!!! I can say that Kenny has ALWAYS done right by me. read more

Awesome service guys! Thanks so much for getting me in and out after wasting 3 hours at Firestone tire. I will never buy tires from anywhere else again. After a terrible encounter at Firestone, 3 hours wasted, and endless attempts of the manger trying to sale me engine flushes, injection cleaner, and wiper blades (when all I went in for was a slow leak). I pulled up to discount hoping maybe someone could help me patch my totally patchable tire that Firestone swore they could not and I needed 2 new matching tires. I was greeted by a respectful employee told him my situation and a hardworking employee named Izzy had my car in and out in less than 30 minutes. Thank God for you guys idk why I ever trusted anyone else with my tires. Definitely switching back to discount on all my vehicles. read more

Been a Discount Tire customer for 30 years. Most locations are always busy and this one is no different. That said, the service is always good and they have reasonable pricing. read more

Came in 15 minutes till close on a Saturday with a roofing nail in my tire. They took a look and unfortunately agreed I needed a new tire (nail was in the side wall). They didn't have my exact tire in stock but had similar ones, explained my options and I ended up choosing to order the same tire. They said it would be in on Monday and first thing Monday morning I got a call letting me know it was ready. I made my appointment and was in at 3, out at 3:30. Great service, great experience. Will be back in the future. read more

Went to Discount for a tire rotation and balance in Rosenburg, Tx. TERRIBLE SERVICE!! After waiting a full hour, I noticed cars being service long after I registered mine. I adressed this with the salesperson, Lillian Franco. She could care less about my dissatisfaction. Got my keys and left. Sad thing is the store was not busy when I arrived. read more

Stood in line by myself for 30min not one employee asked if I needed help and the second a white old male walks in he get a big welcome and helped right away while other employees where helping their friends who never came in the stand in line this was a horrible experience I left without my problem even being looked at or fixed not one employee looked at me to help or told me to give them a min or anything while they where just standing around will never go to this discount ever again read more

Made a noon appointment at 9:00 the same day and was driving away by 12:45. Customer service was friendly and rotation and balance were done quickly. Will be using this location in the future. read more

Stranded on side of road had someone help me out to get me a tire tell my why it takes over 2 hrs to get a tire mounted and balanced. They did let them know I was sitting on side of road. No compassion for the ones that need something done quick. You need ppl who know what to do and how to help someone in an emergency. The guy who helped me works at a shop and he said the guy mounting the tire would do one thing at a time and take a break in between every action he took. I am guessing they get paid by the hour so they don't care if you are waiting in a hot black car on the side of freeway in sugar land. read more

I always receive friendly service and in a timely fashion.I have been going here for years and it's always been a good experience whether it's a nail in my tire are getting new tires. read more

I ordered my tires by online/phone and was told I would get a call the next day when the tires arrived from the warehouse, but when they called they told me that the wrong sized tires were delivered and that the tires I ordered no longer came in my truck's size. The man offered me an alternative set of tires for the same price, (that was a good deal). However, the tires didn't arrive until 3:00pm so I burned a whole day waiting. When I took my truck in, I made arrangements to have the side tread placed outwards, but when I went to pick up my truck, two of the tires were mounted correctly and the other two were facing inward. I had to wait another hour to get things straight and then noticed they had broke one of my cosmetic lugs. They offered to replace it at no additional cost and have it mailed to me (another plus), but when I got home, my truck had lithium grease all over the tires and wheels which took me another hour to clean off. I wish I could post a photo. In summary, the guys at the service desk were ok, but the guys in the bay were not. read more

Fast efficient, service by friendly, knowledgeable service representatives. In and out as quick as possible. Clean cool lobby. Competitive pricing. They have put tires on five of our vehicles for several years. read more

Came to this place no appointment for a tire going down. Got me right in on a busy Saturday afternoon. Best part no charge for my repair. Thanks guys you are the best. read more

I like Discount Tire. All of the counter people at this location were courteous and professional. The tire tech that worked on my car was a condescending jerk. You want to blow smoke up some ones rear, make sure you know what you are talking about and make sure your customer doesn't have a clue. Otherwise you're as stupid as you think they are. I won't go back to this location. That is for certain. read more

Here's an idea, when your line is to the door, have your employees actually wait on the people that actually showed up cash in hand rather than have three of the four people behind the counter answering phones. We are here now ready to purchase because we took the time to come here. read more

Worst customer service. I am looking at four registers/computers with over 15 employees walking back and forth. There is only one person checking in and this same person has to follow customer's out to their vehicles. I am PISSED! NTB are looking pretty good to at the moment... read more

I came in without an appointment and was out within 30 minutes. Friendly service and Bruce was excellent

Super fast service and great deal on 4 new tires...friendly people! You won't be disappointed

not honest hazard insurance claims. consistent bad , for the customer, advice when selecting tires. yokohama is made by dt and it is a poor cheap tire. after almost 20 yrs i am switching with my next set read more