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    Discount Tire

    4.0 (61 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

    Services - Discount Tire

    Auto wheel and tire repair

    Tire balancing

    Tire installation

    2 More Services

    Tire repair

    Tire rotation

    Discount Tire Photos

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    Reviews With Photos

    Arthur L.

    I had a nail in a tire. I went back to Discount Tire because I was so happy last time when they installed new tires on my other car. There are other tire stores that opened at 7:30am this morning near me, and I drove past them to get to Discount Tire which opened at 8:00am. I was loyal after my first visit because they didn't waste my time and kept me informed. They wasted no time getting me in today, and I was told they'll have me done by 9:15am. No waiting, fast to get me in, keeping me informed about my car... that's where good customer service begins, and it creates loyalty. My car was done by 8:45am. Yay, earlier than promised! While I was waiting for my tire repair an employee walked around and handed each customer a free tire gauge with their logo on it. Cool! As I was leaving DT the tire tech, Jim, who fixed the tire asked about my spare. I said I hadn't checked it. He pulled my car up fast, and checked the spare. If he had not asked I would not have thought about it. The spare had no air! Now it does, because Jim asked me about it. Guys, this is EXACTLY the type of guy I look for, who doesn't know me but wants to make sure I'm safe. I am president of a chain of fast lube shops with locations in four states. When I see good service I have to make sure the people involved know my experience. Thank you!

    Dirty smudges
    Alixx C.

    Just received some of the WORST service. Not certain what these people think. I went in here after stopping at 2 other discount tires. One in Joliet and one in Romeoville. Neither of those locations had the tires I wanted in stock. So l, when I get to this New Lenox location I went in and got the usual demonstration about how bad my tires were (which I already knew) and blah blah. So I decide to go ahead and get the tires done. I was getting four tires out on at the cost of $718. Great! I really needed them. So the guys says cash, check or card. I went ahead and paid with my debit card. He said it would be about an hour. I say "fine." I go for a walk to the TJ Maxx (which was a waste of time but the only other store was Wal-Mart which I despise) and head back to the shop. My car still isn't done yet. I watch as they pull around a couple of other people's car all nice new tires and smiles and what not. Shiny black CLEAN tires. So as I'm sitting there waiting, I hear the same guy and other reps helping people. However, these people are told their totals and then asked "would you like to pay for that now or when we are finished" ummmm.... do we see a problem here? Ok, I ignore all of that and continue to wait. Long story short they tell me my car is ready give me the receipt and leave my car unlocked with the key inside. Mind you everyone else was handed their key and thanked as they stepped out. Lol just ridiculous. So now, I look at the tires on the driver's side, as I get in. The tires look old and dirty like I just got them at a chop shop and slapped them on. I even ignore that. I just want to go home as I live in Joliet. Before I get on I-80, I stop at speed way to get gas. As I'm filling up, I notice on the passenger's side my rims are covered in gobs of lube and dirt and smudged with debris. Are you kidding me!? Now only did they give me crap service they also left my tires and rims a freaking mess!! I was so teed off because I just had a car wash done THAT morning before I got the tires. Unbelievable! So, I call the shop back once I'm on I-80 to tell them how unhappy I am. The first guy answers tells me he's the manager and I explain how irritated I am. His reply? "What do you want me to do about it"? Ummm seriously??? I just tell him I will contact corporate and I am going to put these pics up about their service. He says " ok". So I hang up and call corporate. While on hold another "manager " I believe "Chris" is calling me back to tell me that he is the manager and he will pay the $20 for my car wash. Ok. That's still not ok. Where is the apology for treating me like an alien from another country?? I couldn't help but notice that the other customers in the shop were Caucasian annnnnnd I can only assume I'm being treated differently because I'm not 100% white. Idk. It just felt that way to me or they may have a problem with gay people. Or maybe I'm being too sensitive but all of those things That happened couldn't have happened to just one person by coincidence. This happened on Monday it is now Wednesday and I'm still waiting for corporate to call back. Absolutely insulting !!! Look at the pics. This is what you get for spending your hard earned money

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    4 months ago

    Thanks for all your help . Good quality tires and fair price. Waiting area clean and polite workers

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    1 year ago

    The service was great this weekend. We needed a flat tire repair it was done quickly and the even swapped out the spare tire for us.

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    Discount Tire

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    Ask the Community - Discount Tire

    Review Highlights - Discount Tire

    Ryan was very helpful and efficient.

    Mentioned in 4 reviews

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    Discount Tire - tires - Updated May 2026

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