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    Discount Tire

    4.5 (45 reviews)
    Closed Closed
    Updated 1 week ago

    Services - Discount Tire

    Auto wheel and tire repair

    Tire balancing

    Tire installation

    2 More Services

    Tire repair

    Tire rotation

    Discount Tire Tires Photos

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    Response to discount tire's response . If you read my whole review here you would see your claims department denied the claim and will not repair the damages your company caused. I recently visited discount tire in Mt.Dora for a tire rebalancing service. Wesley, the manager, was friendly and efficient, getting me in and out quickly. He even sold me a tire protection package for tires I didn't purchase from them, which I appreciated. However, my experience took a turn for the worse when I discovered damage to my wheels and lug nuts the next day. All four wheels had scratches, likely caused by a pry bar used to remove the center caps. The center caps were also scratched and crushed, and the lug nuts appeared rounded off. I contacted the store on Christmas Eve, documenting the issue, and followed up with Wesley on January 4th. Unfortunately, Wesley denied responsibility for some of the scratches, citing that they weren't deep enough to expose the aluminum that they couldn't have done that then. I found this explanation unsatisfactory, as my wheels were not scratched prior to the service. I guess we'll see if they'll take care of that issue . Moreover, Wesley claimed to have discussed the lug nut issue with me on the day of the service, which was not true. I would have remembered such a conversation, especially since I had just installed brand-new lug nuts the week before. Wesley attributed the lug nut problem to a known issue with Fords, even brand-new ones. While I acknowledge that worn-out lug nuts can be a problem, I know mine were new as I put them on myself the week before ,it's unacceptable to dismiss my concerns and refuse to replace the lug nuts they damaged. I offered to bring in used lug nuts to demonstrate that a 21mm socket fits perfectly on my old ones,but Wesley laughed and reiterated that it's a known problem. I find it disturbing that he would lie to me about discussing the lug nut issue previously which my wife was there and said the same thing there was no interaction with him after the sale. While the initial service was satisfactory, the subsequent handling of my concerns was disappointing. I hope that Discount tires will take steps to address these issues and provide better customer service in the future. Their claims department just emailed me back saying they are not responsible for the damaged to my vehicle which is not true at all. This companies corporate customer service is just as bad as their employees.

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    Photo of Al K.
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    6 years ago

    Have used their services on 3 occasions. Always feel like a valued customer; treated professionally and fairly. 100% recommend.

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    7 years ago

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    Photo of Hannah S.
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    6 years ago

    Business owner information

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    Discount Tire

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    7 years ago

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    Review Highlights - Discount Tire

    This is for the store on 441 in Eustis.

    Mentioned in 3 reviews

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    Discount Tire - tires - Updated May 2026

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