Love the guys here at the East H St location. I came here for a recommended tire rotation after my monthly air check. Both of these services were free. I made an appointment online, arrived a bit early, checked in within 5 minutes, and sat down to read. They said to expect an hour wait. I got tired of reading, so I walked over to wally-world and surrendered only $17. While I was waiting in the excruciating long line to pay, a cashier opened up next to me, but helped the person behind me. I hate Walmart -_- Anyway, while the customer service lacks there, it overflows at Discount Tire, and I got the text that my car was done (in less than the hour quoted). Wally world bad. Discount Tire good. read more

This was by far the worst customer service experience I've ever had. For over 3 months, Discount Tire kept calling me, claiming I never paid for my TPMS sensors and that I still owed them money. The manager, Samuel, was rude from the beginning and even told me I had "got free sensors." After telling me he wouldn't contact me again about the issue, he turned around and charged my card $1,756 without telling me. After going back and forth with Samuel he kept insisting the charge was correct and that I hadn't been double charged. When I said I was going to call corporate, Samuel got defensive and told me corporate wouldn't help because "only I can give you your money back." He also claimed the charge on my account was just a hold and that my original invoice from March had never actually been completed. After getting nowhere Samuel, I told them I was prepared to take them to small claims court over the $1,756 If the issue wasnt resolved. 3 days later, a different employee called me and admitted I was right the whole time. They found that my card had in fact been charged twice and told me I'd be getting a refund within five business days. After more than three months of phone calls, arguing, and being told I was wrong, they finally admitted their mistake. An apology would go a long way but I doubt I will hear from them again If you decide to do business here, I'd recommend keeping a close eye on your bank statements. And if you've been a customer before, I'd also suggest asking them to remove any credit or debit cards they still have saved on file. I definitely won't be coming back. read more

Discount Tire - The duplicate charge I was told wasn't there - Tires Near Me - Chula Vista, California

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Sam Cooper What can I say about the guy let me start with my visit I had a concern about my tire unfortunately it was involved in a minor road accident it caused two minor gashes on the tire radius which one of the techs looked at it and told me the tire was fine just cosmetic after explaining it to me I was ok for the fact that the car is driven by my wife and my child but here comes along Sam Cooper manager and rips the tire piece of the tire and tells me here is all good now I'm upset he didn't even ask to do that so it made it worst now it's esthetic issue at least I can probably put super glue and go on with my day but the fact that he didn't even ask what his intentions were is the disrespect of approaching the situation the way he did. So I told him and express why he did it I ask to make it right he said no he won't replace it because it's cosmetic so now it is cosmetic problem which he didn't have the right to damaged the tire further it's not his and he had no right to make it worse then what it was so I called the cops and I know this is civil issue now but he didn't want to work with me on the tire situation not even a apology he said go ahead I can give you a prorated price on the tire but won't be able to use the warranty replacement remember he is the manager he can make things right on what he did very rude person shouldn't work there with that type of demeanor. I know it's just a tire and I can get another one is just the way he approached the situation and don't care I know writing this wont make a difference on the situation but hopefully someone talks to him such as upper management and changes his attitude on treating people that way karma has a way on getting people that act the way he does if anyone wanting to take their car there please consider other tires shops around the area and hopefully his sells drop we the consumers have the right to be treated respectfully and the only way is by his sells. I already made a complaint to corporate but until a solution or a call back on this concern gets addressed I'm taking him to court for damaging my property he had no right to do so I'm also contacting the better business bureau on this So called cosmetic damage they rather have tire potentially pop then to honor the replacement certificate because when they sell it they tell you road hazards any damages the tire gets replaced corporate greed at it's best to sell you a certificate Please consider thinking it twice on buying certificate because for them this is ok but a nail near the radius of the tire gets replaced or a pop on the road and then your rim will need to be replace read more

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On a Saturday.. Service still FAST! The waiting room was almost full, but there are about 4 additional folding chairs outside to occupy. There are also bar stools with glass window facing the work area. Service has always been excellent. Employees are very knowledgeable and will pretty much tell you and suggest if other services are needed, w/o making it feel like they are pushing. Place is clean. Not sure about the bathroom since I did not personally use it. Went there for balance and tire rotation and service were free. Windshield wiper, if I chose to get it changed, I would have paid $15 for the wipers, service free. Tons of parking. read more

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Thank you to Alex and Nicholas who helped me today. While traveling for work, I was a few miles from the highway when the front left tire had a signal that the air pressure was low. Made it to the Chevron where nice contractors came and filled my tire with air and told me to put on my hazard lights and go to the Discount Tire close by - as they are honest. And they are so honest! Both Alex and Nicholas let me know if they can patch it there is no need to stress about getting new tires. Alex took the time to explain the tread depth and let me know right now my front were at a 6 and back were 9,8, where replacement is not needed till 4 /5. Also they told me based on their inspection they can put in the plug to keep the tire from leaking and it will last for the life of the tire. When your tire goes flat on the road, it can be such an anxious situation. They assured me I could drive this tire and that the light would resume to normal once I started driving. I am humbled by their kindness and the two contractors at Chevron who directed me to this Discount Tire location. Alex let me know that they would be done by 12 noon, and my wait was barely under the hour. We see a lot of hard things on the news but I want you to know that today people showed me compassion and gave me hope we still have some good souls in this world who are kind and want to help. I don't take it for granted- their time and courtesy and ability to calm the nerves of frazzled people like me who felt so helpless with the tire shenanigans. I recommend them to anyone in the area, because they are solid and legit. Thank you again for your support and help today. I will never forget it! read more

Discount Tire - Picture of my sad tire before Discount Tires helped me - Tires Near Me - Chula Vista, California

5-11-26: when I arrived, I waited patiently for someone to help me. Then, I thought, I can help myself. I've put air in my tires before. About 5-6 minutes later, the manager shows up, yelling at me, "Stop! You cannot do that yourself!" I told him I wanted long enough. He gave me his sob story that he was short three employees and that the trailer was "in." When I proceeded to fill my last tire with air, he walked over and yanked the hose out of my hand. He said I am not supposed to help myself. I wondered, the sign says, Free Air Service," but it doesn't say, "Do not help yourself." He tried to make me feel guilty, by saying, "Well, this is a service we provide!" If you're going to provide a service, make sure you're fully staffed. If you do not want people to help themselves, put up a sign! This guy was a total jerk. I managed 25 bank branches. If he cannot handle one tire store,, he doesn't belong in management! read more

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Sam was outstanding and Christian provided great Customer Service came in early without an appointment only had to wait two hours before receiving awesome customer service. Please keep up the great work, professionalism and great advice. Thank you again. read more

I wanted an appointment for first thing in the morning, any morning. They said 8:15 was the first appointments they make. I arrived at 8:00. They supposedly open at 8 but they had about 5 people already being helped. I was told I would get a text when my car was ready. I never received a text. I finally went to check and it had been finished. Other than that everything went well. read more

After the tax service, unfortunately after I left discount tires, they had Nails on their parking lot and I got one on my brand new tire. They ended up fixing it, but I believe that management should sweep up whatever nails and items that are around that area so like that, this doesn't happen to future guest. read more

This branch is superb! First, I yelped about tires, it gave me several options to choose, but the top most option Yelp gave me was this Discount Tires branch. Read their reviews, clicked their website, searched for the tires I needed. And of course the tires I needed must fit my budget. There were several branded tires that were offering discounts, huge discount. I signed in to get my $80 discount on Yokohama tires that were already on sale. Nevertheless, I called this branch; and the person I spoke to was very polite and helpful. I asked for a quote and asked if I can get the $80 discount being offered by Yokohama. He gave me the $80 discount on my 4 Yokohama tires, plus an extra Military/Veteran discount. Carlos (the rep that I spoke to over the phone) asked me if I want to get an appointment, and I agreed; so he gave me an appointment. Anyway, we just walked in on the same day I spoke to Carlos in to this branch, got in line, and when it was our turn (approximately 7 minutes in line) I told the guy (Saul is his name) that I already made an appointment and I have a record of the tires I needed, and of course the quoted discount amount Carlos gave me. He retrieved my record. The staff in this store are very helpful, polite, friendly, and most of all very transparent and honest. We only waited for a total of 40 minutes (walked-in) and our vehicle is all ready with new sets of tires. There are nearby stores where you can window shop while waiting. I'm recommending this branch 100%. Oh by the way, thank you much Yelp for your guidance in obtaining what I needed; you are simply the best! read more

I brought my car in because one tire kept losing air pressure. They told me it had a bad patch job from before and that I needed a brand new tire. My tire looked perfectly fine, so I decided to get a second opinion at another shop instead of buying a new one. Turns out the actual problem was a nail in the tire -- that's all that was causing the air loss. The other shop just removed the nail and patched it properly. I didn't need a new tire at all. I don't appreciate being told I needed a costly replacement when a simple, cheap fix was all it took. Feels like they were trying to upsell me on something I didn't need. Shady business practice! read more

Wow, what service Discount tire gave us! My friend and I are on a trip in San Diego and all of a sudden! Unbenounced to us, her tire pressure starts dipping down at a rapid rate. We are scared; unsure of what to do. Just two girls with no knowledge of tires lost in the world. After two places had already turned us down, we treaded to discount tire feeling hopeless. But they had our back. The kind worker, with a great sense of humor took the car and treated it with the upmost respect and kindness; and it was free, what a treat! They even gave us the nail as a souvenir and remembrance of our time at discount tire. We will definitely be returning here. read more

Had 10:45am appointment and its barely 11:18 and finally took cars keys to work on car. Why make an appointment?! They usually are more 'on it' here. They were done at 11:34 and I was in my car at 11:37 and driving away. read more

Sam is the best! I love discount tire, but especially the one in East CV. As the manager of the sore, Sam is always on top of everything and makes sure every customer is being helped, plus he's got the best personality. I always, and will always, go back to discount tires for all of our tire needs! read more

I had an amazing experience at discount tire today. My tire went flat this morning and I came to discount tire half panicked. Everyone was very professional and kind, and I loved how their system kept me updated on everything. After inspection, it turned out that my tire had an issue with a nail and did not need to be replaced. They fixed my flat tire very quickly and without charge. Definitely coming back when I have future problems with my tire. Thank you so much!! Highly recommend Discount Tire read more

Went to get my Tesla Y aligned and had a tire patched since my husband spotted a nail and my tires kept loosing air. Got there once they opened and was able to get both services done. I was a walk in. Staff were communicative and professional. Thank you for all that your team does. read more

Fast service, but attention to detail needs improvement. Came in for a scheduled appointment and check‑in was smooth even with a line. I was seen right on time, and getting four tires installed took about 45 minutes, which was impressively quick. A couple of things to be aware of: the wheels were left with a lot of tire lube residue, so expect to clean that off yourself afterward. More importantly, the tire pressures were not set correctly. I was told all four were set to 42 PSI, but only two were accurate--one was overinflated to 47 PSI and another underinflated to 34 PSI. After driving for a few minutes, the pressures didn't change, confirming they were set incorrectly from the start. They were busy, but proper inflation is essential for safety and should always be checked before handing the car back. Thankfully my car shows individual tire pressures, so I caught it right away. Overall, the speed was great, but attention to detail needs improvement. read more

Discount Tire - Improper tire pressures - Tires Near Me - Chula Vista, California

Discount tires is now doing alignments. Not sure how they thought selling tires without offering alignments made sense, but it's pretty obvious to me that they need better training when it comes to alignments. 1) we bring our car here cause it has a leak on the tire. The guy shows that the inside tire is worn because of the alignment is off so it needs 2 new front tires. The advisor quotes my wife 2 tires. I ask her "what's the total?" And she said "$600". Me - "Doest that include alignment?" Sales Guy -"no". You seen the tires are worn cause of the alignment, why not upsell and alignment? 2) we add the alignment and 2 tires. I sit there w my wife and watch the guy pull the car into the alignment rack. And I'm like I tell the sales guy "hey, I thought we got 2 tires also? Don't you wanna install those before you do the alignment?" The sales guy "hey Carl (or whatever his name was) this car needs 2 tires first". Somehow Carlos tells the advisor that it doesn't matter if u do the alignment on the worn ass tires or the new tires? A side note, I was a Master Mercedes tech, ASE certified and an alignment tech at Mercedes. Over 14 years of experience. You ALWAYS replace the tires or worn suspension components BEFORE the alignment. These guys needs better training. The kid is like 20 years old and thinks he knows more about alignments than I do, and I can hear him bitching about me telling them to do the tires first. Just do the work junior. read more

I honestly come here because of the warranty. But lately the customer service is so bad they have one person attending to the walk ins and appointments that it takes forever to get support. And the one person helping me stated no military discounts which i know i can get. Also was mad because i turned down services when i let him i just want the tire replaced/ repaired due to needing to leave. Took over 2 hours to get that done alone. I was quoted it should have been done by 10:50 and it's been far past that. Definitely will not be coming to this location ever again. read more

Did not make an appointment. However got here at 7:20am when they open at 8am. I was the first one in line. There were at least 5 people that did not have appointments either. Their cars were completed before mine. Good thing I spoke up and inquired why my car was not even put into the bay. The manager acknowledged that I was right and apologized. He then had someone take my car in. I love Discount Tire, but I think they really need a better system on handling the order in which they work on cars. read more

Look no further this is the store to get your tires. I had the best experience with their assistant manager Jason. The man not only knows his business but he also knows how to take care of a customers. This is the only place I'm getting my tires from now on and he is the main reason why. I have a BMW with a sport suspension known to magnify any imperfections with an annoying vibration. I spent a lot of time researching what could be the cause. not only do most tire shops not have the necessary equipment to address the fix and even if by chance they do they don't fully know how to use it. They also have to be willing to do the extra work to use the feature on the machine. This can only be done by the Hunter Road Force Elite machines which only a hand full of business have. Jason knew first hand the problem I was having with my BMW as he himself had experienced it on his own cars. He can give you all the details. If you a similar situation or if you just want top notch service from a man who knows his business go see Jason at the Eastlake Chula Vista Discount Tires. read more

Unfortunately, my experience with Nick was not satisfactory. He appears to be quite clueless and unhelpful, and his attitude was not welcoming. What concerns me the most is his poor knowledge about the company's services. He provided me with incorrect information, which caused inconvenience. I was later informed he was the manager. What a joke. read more

I brought my MX here because I ran into a screw and was hoping they could help me patch it up. They took my car and initially told me that both my rear tires would need to be replaced but I know my husband checked them recently and they still have a lot of life on them. Anyways, they gave me an estimate time of completion of about 2-3hrs? but for some reason they took my car inside the service area early and was able to finish patching up my tire in an hour. I was ready to pay for the service (because other car service companies make me pay for it) but I was surprised when they told me that if they can fix the hole, it's free. Wow! I was very thankful I didn't have to pay $1400 for new tires that day whew! I'll come back and see if they have cheaper brands though LoL. read more

Came in to order a new tire, Dustin took great care of us, he was friendly, knowledgeable and efficient. They didn't have the tire we needed in stock but he placed our order. He also installed some wipers on my dad's car, thanks Dustin for taking care of us! read more

I took my 2015 toyota rav4 for tire replacement. The service person was very knowledgeable and showed me several tire options. Waiting time to get all 4 tires installed was about one hour. read more

Horrible customer service !!!Unorganized system and what is the point of making an appointment if you still have to wait 2 hours ++. Ladies careful with the "men" that work there they make you wait even longer and talk to you aggressively to assert some dominance! read more

This applies to every Discount Tire location I've dealt with--across multiple states. Whether it's a simple tire rotation or brand-new tires, they always seem to find a reason to sell you something you don't actually need. It's all about upselling, not customer service. I've had so many negative experiences with this company, and it's incredibly frustrating. It's time people started supporting locally owned tire shops instead. Those places tend to value honesty, relationships, and quality service far more than big chains ever will. I understand the appeal--Discount Tire is convenient and quick for a lot of people. But make no mistake: you're likely being overcharged or misled. I genuinely believe this company prioritizes profit over integrity. read more

I came back from a trip to Mexico, got to my car, and realized my front tire REALLY needed to be replaced LAST YEAR. It was literally cracking on the sidewall and I knew I couldn't drive it all the way home w/out risking a blowout. It was 2:30PM when I called Discount Tire to confirm my tire size was available and they were done w my car by 5PM. Fast service, super helpful employees, and I got home safe and sound w my new tires. Thanks, guys! Appreciate you! read more

went to the store as a walk in on a Saturday and was able to get 2 tires replaced in less than an hour. Mr. Flyn help me find the best value tires for my car. His expertise shows when he assessed all tires and didn't recommend any unnecessary work based on how my car performs. The highly recommended his services and trustworthiness to any customers! read more

Discount Tire - Best price in town - Tires Near Me - Chula Vista, California

Friendly staff. Last minute decision and this store had the tires I needed and were done before I finished my lunch. Great price on Michelin tires. read more

Very thankful for the staff at Discount Tire. Nick gave me some good pointers on when to get my alignment checked and how often I should get my tires rotated. I came in because I had a nail in one of my tires and was driving on the spare. He gave me a 2 hour window of when my car would be finished. I'm a big person on under promise and over deliver. They definitely delivered a more acceptable price point for 4 new tires. They were on my car and I had driven off in less than a 2 hours. read more

Discount Tire - Tires Near Me - Chula Vista, California

I'm still giving them 5 stars! Sadly had to come here again due to a leak on one of my tires. Came without an appointment the day after new years because I was going back to work the next day and have a 40 minute commute minimum and didn't want to risk driving like that or on a donut. We were given an approximate time of a 3hr wait. So we decided to go to Costco and shop in the meantime. Came back and my car was already in one of the bays, the guy taking care of my car was super nice and actually let us load my trunk with our Costco buys while my car was lifted :) We were out of there in a much faster time that we anticipated and they brought my car out to the front. Still recommend for tire services after all these years! read more

See Christian at discount tire, the next time you need tires. He made sure I took advantage of both manufacture ($80 off) and military discount (5%). Returning customer from nearby COSTCO. read more

Been to this location a couple times today I had Carlos outstanding assistance. Great customer care highly impressed. Had Christian last time. I was here exact same. Customer care is definitely high on their priority. read more

I had to replace all four tires on my wife's sorrento while I had my two year old and the staff was super friendly and patient between talking to them and my little one. Found tires at just the right price with no pressure of up sales and got done faster than I thought. read more

Little disappointed with this visit. Setup an appointment for a tire rotation and alignment at 930am. Got there on time and tech said rotation was not needed and is at 5/32nd all around. I said that's fine Ill just get the alignment done since the vehicle was pulling to the right. Was told there was only 1 car in front and should take an hour to an hour and a half max. Came back at 1045am to check on the status and the car is at the same spot. The tech said it was on its way up now and should take 15 mins. Weird that I waited an hour and 30 mins and the car hasn't moved until I came back to check on it. This place has always had good service when I've brought my vehicles here and service was quicker when setting up an appointment. No clue what happened today. read more

Went to Discount Tire on H St Chula Vista on Tuesday 2-3-26 and ordered my Tires for my Classic Red 1986 IROC Z Camaro from Jason who was Extremely Helpful and Not trying to give me a Typical Sales Pitch, he was honest. I made an appointment on Friday 8:15am and had my New Falken Tires put on and Wheel Alignment. Daniel drove my Camaro out the shop and handed me my keys. Excellent Job! The Tires Rides real Smooth and looks Great! read more

I've been to discount tire before and they generally do a good job, but I had an experience today that made me want to leave a review. I had the pleasure of being helped by Anthony who took amazing care of me. I only came in for a tire patch so it was simple and a quick fix but Anthony still took the time to make sure I was taken care of completely. Great value too because they do the patching for free. On top of all that, the wait wasn't that bad when sometimes it can get pretty busy here, especially for a walk in. All in all, I will be back for my future tire needs, even though I didn't get tires today, and I'll be on the lookout for Anthony when I do. read more

The staff there is always very friendly and I appreciate them being efficient with time. The Mgr Sam is always helpful read more

I walked in there today for balancing and rotation of my vehicle's tires. I've always purchased my tires from Discount Tire. The service rep told me it will take a couple of hours since there are 11 customers ahead of me and I said it's okay. He checked the tires and said that the newer are in front and their threads are very low. I told him that the back tires were more recently purchased and I want them in front because they have deeper threads. He said he will not do it because it is not safe and that if the tire with shallow threads are rotated to the back, braking my cause the rear tires to skid specially during this rainy season. He did not even check the record in the system and just looked at my receipts. I know that tires have not even reached the warranty mileage. Usually Discount tire reps will look in the system to check the purchase history and if the the tires can be prorated if warranty mileage has not been exceeded and use whatever time or miles left for credit for a new purchase. He told me just to come back when I am ready. Ready for what? So, I said ok, I will just leave the tires as they were and went to Discount Tire NATIONAL CITY since that's where I bought the tires and their customer service has always been great, but things didn't get better. The rep there checked my tires with his gadget and started showing his gadget's displaying a bar graph of tires thread in green and red. My point here is why can't these guys just be honest and stop wasting time. They are there to sell tires. Just tell me I need to buy a pair of new tires just like the good old days of smart and good sales people of Discount Tire and stop b...sng. I felt like talking to door-to-door sales people. So, I just went to EVANS tire and purchased a pair of tires and promised myself not to step inside a Discount Tire store again. I have been a customer for more than 3 decades and have bought all my vehicles tires there. EVERYTHING HAS ITS END! read more