So many entitled people come here with a bad attitude, and think the world revolves around them and their precious time. Incredibly rude people. (Read a majority of 1 stars). I had a fantastic experience, as I have every time. It was time for a fresh set of tires for my pickup. Was thinking about winter coming. (this was in September, not November, when all the crazies get bent out of shape over long waits) you did it to yourself Michelle. Initially I had made a 4:30 pm appointment because I knew I'd be working out of town the day of my appointment. My job went long, I called Discount and talked to Ryan. I explained that my day went long and he said he could move my appointment to 5:30, which is a half hour before closing. My long drive with traffic was going to make me even later than 5:30, called again, let them know, and they said if I made it by 6, they would get it handled. I get in front of the shop at 5:59pm like an entitled jerk. These dudes STILL honored the statement that they would do it if I pulled up by 6. They were incredibly understanding about my situation, and appeared (hopefully) to not be frustrated about my last minute arrival. And these dudes knocked it out in 20 minutes, 4 new tires, balanced and everything. I had shown up at 5:59, and was out by 6:30. Totally legendary crew working here, and will definitely keep bringing my vehicles here. 10/10 value and experience. Treat and talk to people with kindness and respect. It really goes a long way. Don't bother coming to this location if you're going to be rude or impatient. read more

Discount Tire - New KO3's installed by the best in Bend. - Tires Near Me - Bend, Oregon

Top tier experience getting tires for my hard-to-fit older SUV. Two visits: one to research the few brands/models of tire that are available and suitable; second visit to have them installed. The research visit was very helpful as it identified a tire I had not considered (and which I eventually went with). Installation was fast and efficient. Prices are what they are. You might get tires for less at Costco but for my vehicle that was not an option. Recommended. read more

Horrible, I made no appt, I walked in and checked in 10:32am Sept 11. I made no appoinment. By 2pm I had no rotation done. People walked and out after I checked in. I left at 2pm after waiting since 10:30. No one told me how long it would take. Found out AFTER i left, at 2pm,I was next up. read more

Just a comment about how to address a customer. When the customer asks a question you don't stare "I am not on the clock yet" if your at the front desk you are. read more

The team at Discount Tire is simply the best I have had the pleasure of working with. For the past 10 years I have partnered with the Bend team and they continue to impress. They are fast, efficient, accommodating, professional, and courteous. I cannot recommend them enough. read more

Fair prices and knowledgeable staff. My only gripe is that they are so busy it takes a long time to get tires on your rig. Bring a book, you may be there several hours, even with an appointment. read more

Staff is all friendly, but be prepared to wait. Have an appointment? You'll be waiting at least 30-45 minutes until they even take your vehicle in. Just had my winter tire changeover appointment and it took 1 hour and 10 minutes for them to take my car in. Not sticking with them for future service anymore. Not worth the headache. read more

These guys are great! Truly professional and helpful. I got a flat while on an out of state road trip. They fixed my flat and got me back on the road quickly. Highest Recommendation! read more

I have been going to this location for 10 years. The service and quality are great but the appointment times during seasonal changeover are horrible. What's the point of making an appointment when my car doesn't get taken back for 2 hours! I had a 10am appointment that I'm taking time off work for. They should either have less appointments available or take less walk ins. I will probably go elsewhere after this. read more

I've had horribke experiences at tire shops and good experiences. These folks have treated me right, time and time again. If they make a mistake, they own it and make it right, and then some. Although it is a five hour round trip to this location, I continue to use them exclusively. Big fan. read more

I have an appointment for 815 am. 930 and they still haven't brought back my car for a winter tire change over. Appointments mean nothing at this location! People without appointments are getting in before me. Horribly ruined location. read more

They took way longer than they should have even with a appt.Also the kid was so greasy and dirty and put his greasy hands all over my classic white camaro.Stay away.They are a joke. read more

They will damage your vehicle and lie about it. No cameras, or they're lying that they don't have any. Dirtbags.

Outstanding service and extremely helpful people! They had me in and out in record time. read more

Decent prices. Decent service. Not a fan of the new wiper blade upsell/push. Corporate must want to boost the average sale?

Dylan did a really great job with a tough customer service situation. I went in for a scheduled appointment to get my tires rotated. I ended up getting bad news on top of bad news from them and Dylan went above and beyond to make sure my needs were met. I typically shop around for my tires when I need them but these guys earned my loyalty with my last visit. read more

They will not answer the phone ever. Good when you can get in but I'm not driving myself to the store to get an appointment made when I have questions the online portal can't answer. Very frustrating if you have a phone number available you should answer it or have a voicemail so weird and unprofessional. read more

The guys went above and beyond my expectations. They helped me and away that would keep me safe when I wasn't able to afford to myself. They have my lifelong business. read more

This last service at Discount Tire was less than acceptable, which really is a bummer as I've been a customer of theirs for over a decade and have used this specific Discount Tire for 4 years now across 3 different vehicles. I walked in on a Saturday during an admittedly busier day to get some new UHP All-Season Pirellis put on my 99' Volvo V70XC. Now I'll preface this with the knowledge I'm no stranger to cars or tires; I'm a bit of a Volvo/Tire nut and have done plenty of research on tire fitment, sizes, etc. I've spent my fair time in the forums, sites like Tire Rack/Tyre Reviews, and know way more than I should when it comes to rounded rubber. As soon as my wife and I walked in the door, we were greeted by a younger guy asking what we were in for; all good and per usual so far. The man goes out to check out the tires I bought in, and asked where I bought them from. "Simple Tire" I said. "Well if you bought them with us, you would get installation free." He says. "Ah man I would've, but you guys did not have them in stock and I got these for a killer price!" " You should return them and just order them through us, as we use many of those sites as suppliers." "Thanks, but again the tires were not on your website so I assumed you didn't stock them anymore and I just want to get these installed." (older model Pirellis P Zero All-Season Plus, which they no longer stocked) "Well you should just return them." At this point I was already on edge by getting grilled by the employee to hassle about mailing 100lbs worth of tire back to a website I regularly use. All of this to just get refused actual service once inside because "the tires are not rated to the OEM load rating of 98". They were rated at 94, WHICH IS HIGHER THAN THE MANUFACTURERS SPEC OF 89 FOR A 17IN TIRE. For those that don't know, a 94 rated tire is good for 1477lbs of load-carrying capacity, making total capacity of all 4 tires 5908lbs. For a car that weighs 3700lbs. WAY above required, and easily found out with some simple math or googling. After refusing service they said nobody in town would install the tires, except maybe Les Schwab because "they do shady S**t". So they're right, I went to Les Schwab and had no issues installing my tires in less than an hour the same day. All-and-all, very disappointed with the service we received that day. This won't be the last Discount Tire I got to, but it will be my last time going to the local one in Bend. read more

Beware Installation Incompetence and Terrible Customer Service Discount Tire damaged by car's rear wheel bearing that ultimately required $1,000 in repairs to it and the rear brakes. Discount Tire won't compensate me for it. They also won't talk to you if you ever have a serious problem. They're going to send you to a third-party company who clearly is designed to say, "No." A company is defined greatly by how they handle problems, and Discount Tire is TERRIBLE. I've been a long-time customer, and I won't be getting tires from this company again. If after reading this review you won't be going to Discount Tire again, please click a reaction icon. The Full Story I went to Discount Tire on August 26th after my mechanic suggested that I get new tires. At that time on August 23rd, there was no issue with the braking or rear wheel bearing. Immediately after the installation by Discount Tires, I could hear a mishitting / semi-squeaking noise in the rear wheel on the driver's side. I wasn't sure what I was hearing, so I went home. The sound continued over the weekend, and I came in on Monday, August 28th to have them look at it. All they did was check alignment. The installer wouldn't even listen for the sound. He passed me off to go to another mechanic. I probably should have demanded that I talk with a manager, but I didn't. The sound continued. On August 31st, I went to a mechanic, and they heard the issue. They couldn't immediately diagnose the problem, and I was getting repairs on a non-related issue, which they fixed. The issue continued, and I went back to the mechanic again. The mechanic tried to fix it by cleaning the brakes. That didn't work. I went to another mechanic on October 6th. They diagnosed that the rear-wheel bearing had been thrown off. Their guess is that since Discount Tire, which uses jacks on cars, probably dropped the car! This mechanic fixed the rear wheel bearing, but then they had to fix the brakes because of how they'd been mis-used. I emailed customer service at Discount Tire asking for reimbursement on October 25th. Just reimbursement. I probably should have asked for compensation for my time and frustration with this issue. They promptly responded, saying that someone from the Bend store would reach out. No one from the Bend store reached out. I followed up on November 8th. Customer service promptly responded, saying that someone at the district level would reach out. No one did. Then I got a message from their third-party claim management company Fleet Response. I sent them the documentation I had from the different mechanics I'd gone to, but Fleet Response never once spoke to me on the phone despite my several calls. They denied my claim, and blamed my car's age. I have a 20-year-old Toyota Corolla, which was fine before installation in terms of this issue. If you're a car-person, you know Corollas are awesome. Even if you aren't, you probably know that this car's durability is exceptional, unless you drop it. The third-party company did offer me $200, which is a slap in the face. I complained to Discount Tire's customer service, and then the third-party company finally called to offer $400 still clinging to this argument that my car was old and absolutely avoiding talking about the evidence I'd presented. I've been insulted by this Discount Tire and their claims management company, and I've had lots of time and money bled out of me. Now, let me be clear, I've been a customer for more than a decade. I believe I first went to the company when they were America's Tire (I'm fuzzy on if they've rebranded) on August 16, 2013 (yeah, I keep records). I had great service in Reno with Discount Tire in 2018. I've never complained about this or any company in this way. But this has been ridiculous. I can't say anything about the tires (there are different types and brands, etc.), but I can speak to the installation. That installation was bad and cost me a lot of time and money. Discount Tire needs to train their employees better. I can't say that you won't have a good installation, but then those good installers will probably be gone in 3 to 6 months. You are rolling the dice with this company. I will seek tires at another company in the future. If you feel the same or have had similar experiences, please write a review about no longer going to this company to help impress upon Discount Tire that quality customer service is critical as is hiring and training people to do a job right. read more

4 hour wait to get one tire replaced. I know I didn't have an appointment but it is hard to schedule an apt. For a flat tire. Why do people insist on bringing their dogs to a business. Two dogs got in a fight in the lobby. Someone could have been seriously hurt. Leave your dogs at home!!! read more

This place needs to write a book on how to perfect customer service. I've always been impressed with Americas tire/discount tire but dang, they took things to the next level. Every step of the way, each person I dealt with were informative, kind, responsive and just a pleasure to work with. I've been a loyal customer now for over 20 years...and wry time I come back, they reinforce why I am loyal! read more

Tristen helped me and was on her game. Knew her job well and service was expedient and very friendly. Pricing was good too. I won't buy tires anywhere else and Tristen has a big part in that matter. Thank you discount tire you knocked it out of the park read more

Unbelievable service. Tristan and Kole were incredibly resourceful and had me taken care of immediately . Without their help I would have been stuck 1000 miles away over the holiday and would've missed my flight the next day. 10/10! read more

Great replacement of tire - super friendly and knowledgeable. Brandon made sure the work was done right away.

We've been buying tires here for several years for our family's vehicles. Always get great service, good communication, fast install, and competitive prices. read more

Ash took great care of our truck and had us back out on the road in under an hour. Really appreciate good people during rough times.

Wow Kellen at Discount Tire in Bend is amazing!! He was so patient with me being a complete idiot and not knowing anything about what kind of tires I needed or even wanted. He was super friendly and helpful. The whole team at the counter was helping us and they all went above and beyond. Don't go anywhere else if you need tires they really care and value their customers! read more

We came in about 2 mins before closing time to replace a trailer tire. Ryan & the blonde female employee (sorry didn't catch your name!) went above and beyond to change our tire and make sure we got back on the road safely. Thank you so much! read more

very courteous sales staff, helped me select the best option for my 2021 GMC SLT, got an appointment set up, showed up on time, and they had my tires changed and installed within the hour, excellent workmanship, all details were attended to, will do business with Discount Tire again. read more

Discount Tire - 275/65/20 AT KO 2 - Tires Near Me - Bend, Oregon

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The best group here. Got me on my way with brand new tires within the hour. Ask for Kailah. She knows her stuff better than anyone and helped me feel safe on the snow in central Oregon again. read more

I go to discount tire because they're everywhere and generally they are on the ball in the area where I live. My experience at this location was different everyone is very young and it seems like the left hand was not working necessarily with the right because one of my wheel cover centers got bent in haste, and somehow they neglected to put three of my color chromed valve stem caps back on.....ONE OF THEM, but not all four!?? read more

Discount Tire - Mismatched valve stem caps......jeez I wonder if there's any here that match? - Tires Near Me - Bend, Oregon

Where to start. By their own admission their equipment is poor and out of date. Bought new TPS for snow tires and they were unable to synchronize them with the car. This also happened to my friend. When you want an appointment it takes weeks to get one and they tell you to just show up and stand in line. Prices also seem to fluctuate depending on who you talk with. I used to be a big fan of this company but not anymore. Les here I come. read more

Discount Tire - Tires Near Me - Bend, Oregon

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Bought in my car (last minute, my bad) to get tires swapped for Blizzaks. Very professional and courteous. Hard to find these kinda places or businesses any more. Good value paired with friendly/helpful folks. Despite peak business (winter season) and traffic, set and followed through on well managed expectations. Definitely recommend, especially over some of the better known local competitors. read more

on my way to PDX to catch a plane my friend noticed wires sticking out on my front truck tire. Too dangerous for a 110 mile drive, I frantically called Discount Tire (Eugene), he said "come right now:we we'll open a bay for you" , we chose the tires still on the phone....Motioned me into the bay, and by the time I paid/got the warranty: tires changed &balanced.!! Back on the road m 17 MINUTES FLAT!!!, made the plane!!!!! WOW THAT,s beyond the call of duty!! Tytytyty DT!!! (all our extended family has used DscountTire for everything since 1976) H Schmidt MD read more

Wish I can rate this location 10 starts for the stellar service Ryan provided. Thank you so much for taking the time to check out my tires and giving your honest opinion on how or when I should replace my tires. I felt so comfortable here because I didn't feel like the sales reps here were trying to one up me and try to sell me something I didn't need. I am not a local to bend but if I did live in bend I would definitely trust this discount tire to change all my & friends tires!'n read more

I have been a customer with Discount Tires for years. First in California and then Bend. DT consistently gives great service (both at the counter and in the garage. I especially want to compliment "Cameron" at the counter. He is a man any mother would be proud of: polite and kind with good manners. His employers need to know that he is informative, efficient and great at sales. Karen J read more

Very happy with this company. They said what they stated they would do. They price matched other competitors without any issues.

This is a great place to get tires that you can select or better yet have the employees look in factory archives and see what options are specifically built and made for your vehicle. Better prices and servicing and they'll allow you to stay in your vehicle while the staff work during this strange covidized world read more

These guys saved us! We were leaving Sunriver to head home and had a long drive ahead of us. We saw we had a low tire pressure alert on the dash so we decided to drive up to Costco in Bend to get the tires filled. When we got to Costco the tire was hissing air - Costco couldn't repair it and unfortunately didn't have any new tires of the same size in stock. We called around and Discount Tire ended up having the right tire, good price and they got us back on the road 45 minutes after we arrived at their shop. Plus, nice people! Thank you! read more