After I voiced my concerns about the quality of service I received, the customer care team reach out to me almost immediately. The manager of this store called me and apologized for my experience and made things right. I appreciate the instant feedback and the effort they put in to fix my issue. It shows they value their customers opinions and will make sure to go above and beyond to help in anyway they can. read more

I try to give a positive and honest review with each business I evaluate here on Yelp... However, today's experience was a bit challenging and it definitely exercised my patience! The positive is that Discount Tire will always fix a flat for free! They are very helpful in fixing a flat. They helped me with my rear right tire that found a screw. I was in a bit of a panic (this morning) as my PSI levels were dropping, so I quickly adjusted my day and pulled into this Discount Tire shop. Upon arrival, they let me know they were quite busy and I would be getting out of there about 1:30 or 2 PM. I said that should be fine, because I had a little bit of time to spare. Unfortunately, they failed to keep me updated on the timeline. At 2:15 I asked them what was taking so long and they said that I still had 6 vehicles ahead of me. I was frustrated because they failed to give me real time updates and instead gave me an elusive time of completion. By 2:58, they were just pulling my vehicle into the bay. Once in the bay-they always get it done quickly. However I had wasted several hours throughout the morning, lunchtime, and afternoon waiting on my vehicle. Overall- they fixed it by 3:38pm. The dilemma was their transparency on time! read more

Discount Tire - Tires Near Me - Amarillo, Texas

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Guys are straightforward and were informative. Bought Hankook Kinergys in 235/70/15 for an s10 and got a decent price on them. I have had issues with the guys either stripping or not tightening plastic nuts that hold on my hub caps though. They did replace all the plastic nuts though free of charge. I will from now on take the hubcaps off before I go in to avoid future conflict. Other than that its been decent. The reason I go here is because they use a torque wrench on the lugnuts instead of just rattle gunning them. If lugs are overtightened they can snap and cause a serious wreck after all. So some peace of mind is nice. read more

Discount Tire - New tire with new plastic lug nuts. - Tires Near Me - Amarillo, Texas

Hit a Texas size pothole on 40 west of town. Getting gas a fellow noticed a tear at the bead on my run flats left front. Discount on Coultee was just down the road. Brennan stepped in found two appropriate run flats had them rushed in by driver and had us back on the road a full 90 minutes before his estimate...all done in about an hour. We made the remaining 300 plus miles of our planned day tired, late but happy to have made it and happy to have found Discount and Brennan read more

Discount Tire - Tires Near Me - Amarillo, Texas

I have spent HOURS & MORE HOURS that I will never get back at another tire place nearby because my dad preferred them. I switched to Discount Tire at the recommendation of my best friend when I needed new tires after a failed inspection& I still cannot get over how fast they are at installing tires, rotating and balancing tires etc. I have my life back thanks to this place ha! They are so friendly and helpful & patient with me! I'm also grateful my friend told me to get the extended care / service warranty - when they said free rotation and balancing - they meant it! No hidden fees etc! The value of that alone makes me a customer for life! Don't go anywhere else! Best value! Best service! Best experience! read more

We have used Discount Tire // Coulter Street /Amarillo location for YEARS!!! The staff is great -- professional and polite! We also love the text link, so you can monitor the progress of your vehicle...a great tool. Thank you! read more

Waiting over 2 hours isn't that bad. What's bad is after all that they severely overinflated one of my tires to 81psi which obviously I didn't notice until I hit a pothole causing the car to bounce across the road. They informed me they had issues with some of the lug caps but what that meant was they damaged them and possibly rounded the whole lug nut and had no plan to replace them but now I will have to. Not worth what I paid for service at all. read more

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I've bought many sets of tires at Discount Tire. If I have a flat, they fix it for free, even if it's on a car that isn't mine. My daughter's car had a nail m a tire and I took it to them and there was no charge, even when they had to recalibrate the tire monitor. read more

Ryan Nikkel the assistant manager is awesome. I had a strange blowout on some Goodyear tires. He helped me all the way through the warranty process. He was fast, courtesy and highly knowledgeable. Thank you Ryan for your awesome customer service and dedication to helping people. read more

Discount Tire - Business card - Tires Near Me - Amarillo, Texas

Was able to help me out with a flat tire repair without an appointment. Will be coming back to buy my next set of new tires!

Discount Tire has always gone above and beyond for me. I do me research on tires before I arrive to make things go smooth. They are an operation to be studied on about efficiency! read more

I visited discount tire today for tire rotation & balance. They also took care of a hubcap & windshield wipers. Customer service was great! Thank you for keeping me safe on the highway. Trent was very accommodating ! Thank you! read more

Fast and awesome. Had to have two new tires. They prorated the tires. Out for 1/2 price. Was there only about 30 minutes. Friendly service. Ryan was great!!! Thank you Rowdy read more

Went in to get a flat tire fixed. They looked at my tire and told me they would not fix it because it had a previous patch on it from someone who was not them. Told me it was unsafe because it was not fixed with a plug. They informed me that I must buy new tires because they would not put my tire back on. They did not even look to see that there were two nails in my tire. I drove away in my donut to find a shop who knew that a patch is a better way to fix a tire than the cheaper faster plug. They did not know the difference between an AWD and a 4WD. Glad I went in on a Friday evening or I would not have been able to make it to work the next day on a donut. read more

They are friendly and work wirh u on trying to get u tires on your car there promt and curtiosy highly recommend them

My husband took his truck for a tire replacement. As soon as we pulled into the parking lot we were immediately greeted by an employee. The entire process took about 30-40 minutes. They went ahead and rotated all tires and balanced them for us without us having to ask for them to do so. We were very pleased with the entire Discount Tire staff. Very polite & professional staff. I'd definitely recommend this Discount Tire for your needs, you will not be disappointed! read more

Speed Quality Customer Service Expertise Price This is the spot if you are in need of tires and or rims! Thank you guys! read more

I went the Coulter store to get my tire repaired, they refused to repair it due to having a previous repair done by someone else. They refused to put my tire back on the rim and I had to put the spare on. I took the tire to Firestone and they inspected the tire and repaired it in 15 minutes and said the tire was safe to drive with the old and new repair. The tires on the car less than two months old, but discount tire said I had to buy a new tire from them for $290.00. The wait was almost 2 hours, the employees were rude and belligerent. All they care about is selling new tires and will lie, cheat and steal to do it. They say it is their policy, but their policy is designed to coerce people into buying a new tire once they have left you with no other option after removing your tire and refusing to put it back on the rim. read more

I'm usually very happy with the friendliness at this place but the last 2 times have been a huge disappointment. I can't afford brand new tires and I was told I need 2. Usually they are willing to work with you on what you can afford but they would not budge. I even told them the same tires elsewhere were cheaper and they offered me a 5.00 discount. Yet the guy next to me was offered half off his tires. They were rude and acted like because I'm a female they can try to jack up the price. I'm never going back ever. Horrible experience and customer service has gone downhill. read more

Good customer service. Competitive prices. Very quick. I had called earlier in the week to get an appointment to replace my tires. I showed up a few minutes early so by the time the pulled my car into the shop it was almost right at appointment time. They completed replacing all 4 tires in under 30 minutes. Only small gripe is that they did not reset my tire pressure monitoring system TPMS. I will recommend them and will use them in the future. read more

Fast, friendly, knowledgeable service! Was greeted as soon as I came in and they went right to work to replace my tires. They gave me an estimate of 1 hour and I was barely there 30 minutes. Price was highly competitive as I had shopped around a bit before coming in. read more

Great customer service. Store closed, but the crew is still working really hard to get customers home.

The best customer service!! This place has been very helpful with referrals (to Chauncys) and new tires!

Great fast friendly service. Prices were a little cheaper elsewhere, but the service more than makes up for it. Got in at 4:00pm and will be out with 4 new tires by 4:30! Made my rebate paperwork easy. Anthony was a very personable and helpful salesman. read more

Very fast and friendly! I called to make an appointment but was told to come on in and they would get me in and out. They went over options for different tires with me and helped me find the best fit for my car and the kind of driving I do. This store has a very positive and friendly environment. read more

Always fast and courteous service....usually in and out in LESS time than they predict. Good prices on quality brands, nationwide coverage, and have always made any problem right to my satisfaction.... read more

I needed to replace 1 tire so I went on line to search for the lowest price Discount tire said this store had 8 of the tires that I needed but when I got to the store they told me all they had was a tire for $50 more. After I told them their website listed them with 8 tires he somehow managed to find one. He then told me the tire I wanted to use as a spare could not be mounted. I took it to another tire store that had no trouble mounting it. This is bad service I will not be back. read more

Had a flat on a cross country trip. Came here and they couldn't have been more helpful. Went ahead and got all four tires changed. They had me on the road again in no time. Great job!! read more