This review is for the service related to ticket issues. I have ticket reservations that unfortunately, due to an injury that has me off my feet beyond October 1st, was not able to redeem. I asked kindly for a refund on July 29th, well aware of their refund policy. I did not hear back from them until I followed up on August 8th, which I was I was informed on August 10th that an exception could not be made.
Having spent 16 years in the service industry, I can appreciate the need to stick to a no refund policy. However, there are times when accommodations and exceptions can be made, like how they make an exception when there is inclement weather.
I was given the option to redeem my tickets at a later date. However, I will not be in proper physical condition by October 1st (there last week) to redeem them in time.
The persistent, unsympathetic service that was provided by the individual who contacted me from the organization is just simply bad business. Their business activity is fraudulent. Money was paid, and services were not rendered. I could understand if I redeemed my tickets, and asked for a refund after the fact, but that is not the case here. read more