Complaint about Dr. Kimball's Office and Staff
I am writing to express my extreme dissatisfaction with the staff and scheduling practices at Dr. Kimball's office, specifically regarding the unprofessional conduct of the director, Lisa Douglas.
I have been a long-time patient, but my recent experience has been unacceptable. I was scheduled for an appointment and, for the second time, had to take time off work. Just 20 minutes before my appointment, while I was already on the road, the office called to reschedule.
I showed up to the new appointment, where I was informed for the very first time that my insurance was out of network. This happened after I had already undergone an MRI. It is a fundamental responsibility of a medical office to verify insurance coverage before performing services, and to communicate this information to the patient in a timely manner.
When I expressed my frustration, the director, Lisa Douglas, responded with a profound lack of courtesy and empathy. She told me I needed to have "sympathy" for their disorganized scheduling and that the doctors were "literally running to the ER." Her dismissive and rude behavior was completely unprofessional. It is not the patient's responsibility to manage the clinic's internal chaos.
Lisa Douglas is the rudest and most snobbish person I have ever encountered in the medical industry. She lacks basic sympathy and compassion for patients. I have been waiting for surgery, and now I am left to find a new provider because of their negligence. It is ludicrous to think I would get surgery done out of network, and this should have been mentioned from the very beginning. read more