Incredibly frustrated with my experience today. I have found that how office-staff treats you is a reflection of the care you will receive. I went in for a new patient visit and had filled out the paperwork emailed to me prior to. I had received texts that I was ready to go and please arrive 30m early.
I arrived more than 15m early thinking it was all set, signed all the intake forms, only for them to tell me that there was some form online I had missed, despite the screen telling me I was done. Rather than use that time to fill out the alleged missing paperwork, they sent me home and wasted my afternoon. I have been to so many doctors and never had an experience like this. I was told they have a strict policy about this, which in my mind equates to wasting my time.
I spoke with the office manager, hoping these policies will change, but if you value time (as this office does not), I would suggest looking elsewhere for a provider. read more