My clothes were returned after I contacted few departments regarding the violations (BBB,Internet fraud department ,Consumers department and the police).Somebody named Joseph , called and tried to apologize ,trying to be somewhat nice for the first time. .He forgate that he hung up on me just few days ago . I asked the owner(in an e-mail) who accused me for making all this up to apologize and of course he never responded .Why bother ... PLEASE USE THE APP WITH CAUTION OR NOT AT ALL.In the disclaimer says that if your clothes are damaged or not returned they are not responsible and will not refund or compensate you for the damage .Or if they compensate you it will be very little .Who does that to people ... I would leave this to you to decide read more

To find a service that is as meticulous as myself on the process of quality care for clothing, fabrics and linens is priceless! My personal instructions were perfectly followed. The customer service is comparable to a 5 star restaurant, truly unbelievable! I was more excited on a Friday night with my wonderfully organized laundry and the personal service instead of my date ! Yeah - awesome service. Thank you - with love from a fashionista! read more

Dirty Laundry App - Why hello laundry, looking gooood! You brought me chocolate too? I'm in #laundrylove! Did you bring a nice bottle of red too? - Laundry Services Near Me

I've used them many times since I moved to NYC but won't again after speaking to a man today on the phone who chose to talk over me and infuriated me. I made notes that were not responded to and the arrival times are far too late for delivery. After being patient on late arrivals being closer to midnight, I make an earlier time request once because I can't be home at 10pm, But I was denied rudely. The people delivering are kind and helpful but the man doing customer service is not. I'll find another service more accommodating. read more

I've used them twice and like the way they package some articles of your clothing. After the second time though, I WILL NO LONGER USE THEIR SERVICES. Why? Because I put brand new, worn once, WHITE articles of clothing in the laundry to be washed and though it is written that they use "Tide and Downy Fabric softener", they used no whitening product or bleach at all. My whites are now a DIRTY DINGY GRAY!! Hardly smelled ANY fabric softener in the clothes or the free bag the clothes were put into. They also are not well versed in fabrics to be washed because there are two items of clothing they dried on high heat and the shoulder straps are now so tight I had to give them to someone smaller. Other than that, they are okay. Have to go where they know fabrics and how to wash them. read more

Update: still using this app and it's never disappointed! Use my discount dirty laundry promo code referral code for 20$ off BRIANNA2656 This place was amazing and super easy. I just packages all my laundry in bags and they picked it up and dropped to back no problems! You have to try this place, I have never true fluff and fold services before bc I was skeptical. This place has a customer for life! The laundry is nicely folded and organized. Each few pieces are grouped by size and packaged cleanly. The whole experience felt so luxuriously simple and pampering. The stress and struggle of laundry taking up my only free time is over! read more

I was happy to find a laundry delivery service like this in Queens and my first experience was very pleasant. However, last night I ended up waiting until 11:00pm for them to deliver. I was fighting to keep my eyes open waiting for them. The window was from 7-10; already late in my opinion, but that was the only option available. Aside from the lateness, the service is quite expensive. Worth doing only every once and a while for me. read more

After having used them more than once: horrendous customer service, terrible prices, and even worse laundry service. Got what I paid for ONCE (the first time) and then never again. Avoid at all costs. read more

I was hesitant to give them a try. The main reason was the price. However, after countless experiences Witt the other laundry services and being disappointed over and over again. I figured the price was worth it and it was my laundry smelled clean and was nicely wrapped and separated. We even got two laundry bags which is awesome. read more

@dirtylaundryapp You guys are just awesome. There is nothing to say more. Big for detailed care. Great Success!! read more

Dirty Laundry App - @dirtylaundryapp You guys are just awesome. There is nothing is say more. Big for detailed care. Great Success!! - Laundry Services Near Me

Unreal. First my clothes get left in lobby when I asked for them to be brought up. So I excused that because prior to pandemic I did ask them to be left in lobby. Then- I go to get my clothes and they are washed, not dry cleaned even though that's the order I put in. .i call and I was blamed. I was told it was a lot of clothes to dry clean so they thought I must have "made a mistake". If that's what they really were wondering, then call. There must be a huge need for this business if customer service can't take any responsibility. Literally the guy attempted to gaslight me into assuming responsibility. They have a serious communication problem in this business. I keep receipts so if anything is damaged or shrunk - next call is better business bureau. Also- if I had gotten an apology or any attempt at resolution- I would not be writing this. read more

I have been using Dirty Laundry for just under a year. Long story short service is just ok. Laundry used to come back smelling great! I could leave it in a drawer for months and it would still smell awesome. Now things come back smelling like nothing. Like they maybe used a few drops of detergent. Pick up and drop off is always late, or early so you're not getting it in the delivery window. They call hours before the window and then want to know if they can just leave it in my building lobby. No sorry, I don't want 40 lbs of clothes stolen. Not to mention they now charge to hang dry items per piece! It should be cheaper to hang dry items not more expensive since they don't need bounce or time in the dryer. To hang dry 3 items is the same price as washing 1 lb of clothes. Ridiculous! I've had items come back damaged or not at all. Handkerchiefs and socks often get lost. I had a cream color sweater come back with neon pink spots all over it. They did eventually fix it but only after yelling at ME, the customer, that I should have marked that item for dry cleaning. It didn't need to be dry cleaned, it just needed to not be washed with a neon pink sock. Also they claim they sort the laundry and they don't. White shirts get washed with dark blue denim and come back dingy. Wildly overpriced for diminishing service. I would gladly keep using them if they upped the quality of the service. On time deliveries and clothes that actually smell CLEAN. read more

This service is the overpriced and does not deliver on it what it offers. I've used them a total of 3x, each time it was delivered at least 30 mins late from what was scheduled. The second time I sent out my clothes they charged me $25, which it was never clearly stated there was a minimum. Additionally, it states that If you want your clothes hug to dry, NOT dry cleaned to put in a separate bag. I did that and they returned the item charging me for a dry clean They never include the total weight on the receipt for all I know they have been overcharging me for laundry. My most recent bill was $63. I will never use this service again and do not recommend that anyone else does either. read more

Late picking up and dropping off by over two hours. Ordered to have clothes delivered between 7 and 9 P.M. and ended up waiting until 11 at night to receive my clothes. Also returned 5 single socks in my last drop-off. Obviously they lost them, but didn't even bother telling me. Don't recommend at all. read more

This was my first time using the service and it couldn't have gone more smoothly. My laundry was picked up and dropped off by their friendly staff in the time slots I set. The laundry was folded nicely, separated, and smells so good. Your clothes also come back in a really nice laundry bag that you can then use for future washes. I was hesitant at first, but now I'll definitely be using this business on a regular basis. I definitely recommend the dirty laundry app! Best, Maria read more

Dirty Laundry App - Nice durable laundry bag my clothes were returned in :) - Laundry Services Near Me

Awesome service!!!! Easy to book, easy to reschedule, show up on time. Laundry smells good. What more could you want? Edit: I updated my review to 4 stars from 5 stars. I've been using this service since March and I like it. Overall, I really have no complaints. However, there are certain things I think need to be addressed. My laundry was picked up 2 nights ago and my status is still "order picked up". If I just was having fold & dry done then it wouldn't be an issue. However, a decent amount of my items need to be hung up to dry. This causes my clothes to be dropped off damp, then they smell like mold. It's happened in the past. Also, there was a time where I asked for non-scented detergent to be used and my laundry came back smelling like strong detergent. I sent an email in to their help desk and never heard back after several attempts. Like I said, overall, it's a pretty good service but I wish that my clothes would come back dry. read more

Dirty Laundry App - Bundled laundry. So cute. - Laundry Services Near Me

I just had my first batch of laundry dropped off, and I couldn't be happier! They listened to my instructions on what was wash and fold vs. hang dry, and everything came back in reusable bags that I can now use in the future. The pricing was extremely reasonable (cheaper than I used to pay) and the app makes it easy to know when your deliver is on its way. I was regularly using another company but all of that changed today. I'm a huge fan. read more

Startup with hard working individuals The quality of the dry-cleaning service is average but the polite , door to door customer service makes up for it. Great to use if you are a busy professional. read more

Not a bad app or service. It's convenient since my building doesn't have in unit washer and dryer. The only thing is that I have my laundry returned a couple times with some of my socks missing but I get it happens. Just hope the service remains good for me to keep using them based on some of the other reviews but we will see. read more

After Cleanly losing my clothes, I started trying Dirty Laundry. They haven't failed me yet -- clothes come back smelling clean and wrapped nicely. They pick and delivery folks are really nice and friendly. Keep up the good work! read more

Looks like they no longer come to my neighborhood I've been using dirty Laundry app services for about a year and when I put in my zip code nothing happens. I'm disappointed Thanks for the help in the past read more

Been using them on and off for over a year now. The most important thing is directions for clothing is followed consistently and no items are lost. You get what you pay for. read more

New Yorkers without washers/dryers. Dirty Laundry does pick up and delivery at a reasonable cost (I compared). Use my coupon code Aitch8269 for $10 off. Good service so far. They offer allergy-free detergent and a selection of high, low, or hang dry. Without laundry in the building and my neighborhood laundromats closed, it's been a lifesaver. Do a big load at once for cost effectiveness. read more

Fantastic service, very professional, clothes very well fold, the smell is fantastic !!!! Super happy to find a cleaner that does very will their job. read more

Very happy with their service! Highly recommend if you're looking to find a convenient way to clean and fold your laundry...2 thumbs up!!

Door to door service! Never left my apartment, extremely efficient and clothes were delivered back to me in very professional manner. Plus, they gave me chocolates. Who doesn't love that?? read more

I am never using this service again. I'd used them twice and they weren't bad. The third time ... everything went south. They dropped off my laundry nearly two hours early, when I wasn't yet home, sending me no notification, just leaving my laundry in the lobby for anyone to carry off. When I opened it, I saw that it wasn't folded like I'd requested and paid for, just shoved in the bag. I had to fold nearly everything all over again. Items were also missing. To top it all off, I was charged more than double than I'd been charged before ... for a smaller amount of laundry. I emailed their support email address, outlining my complaints and requesting that they get back to me, especially about the overcharge. I waited a week. No response. I finally phoned them this evening. The customer service agent wouldn't even let me finish a sentence. He constantly interrupted me, insulted me, was downright condescending and rude. At no point did he say, "we're sorry for the mistake / inconvenience / let's see how we can make this right, etc", you know: customer service 101. Looking at other Yelp reviews, it seems both their services and customer service have gone massively downhill from when they first started, and become hit or big miss. As for me, my experience was a big miss. Goodbye, Dirty Laundry. read more

I've used it a few times now and I like the convenience, the neatness of the order when it comes back (similar clothes are bundled together), and the friendliness of the drop off guys. This will probably be my go to laundry service. read more

This was definitely the best laundry service I have ever experienced. Was prompt on timing, my clothes are clean and smelled fantastic. I was feeling really frustrated for the past few months that I could not find a high quality service for an affordable price, but this definitely takes the cake! I am so happy I found this service and will definitely be using again, and many times after. Thank you so much for your great service! read more

Absolutely love this service. I'm typically not one to spend money on something I can do myself but I can spend my time relaxing over the weekend instead of having to spend a couple hours washing my clothes. The pick up and drop offs have always been within the time slots that you choose and comes with a free bag for future use. And even better, they send a text msg 15mins before arrival. Best of all, my laundry still smells even after weeks. I definitely recommend this service. They are worth the money. Give them a shot and use my referral code "Julie2516" if you'd like! :) read more

I am the biggest perfectionist and was quite impressed with the way it smelled and was folded. The ordering process is simple and straightforward via the app or online and you get a text msg when the dirty agent is on their way for pickup and also for delivery which is a very nice touch indeed! I will definitely use them again and refer my friends and family. The owners were very nice on the phone and took time to answer all my questions which I appreciated. They provide a nice size sturdy laundry bag which I liked and also emailed my invoice to me after my order was delivered so very efficient. Pls do yourself a favor and try them out! Regards, Liza read more

I still find it hard to believe, this is better than good. Impeccable service, laundry is perfect, always on time, they text to let you know they are on their way, easy to reschedule. I absolutely recommend you try it! read more

Pick up was an hour and a half late with no notice and customer service rep was rude and unhelpful when I messaged to find out what was going on read more

This service is a life saver. First, they actually serve my neighborhood while other services are limited to certain parts of Manhattan and Brooklyn. The reliability is very solid. Never lost an item, drop offs and pick ups are done on time. The driver communicates with you via text or phone about specifics. The app is very convenient (except that I have to re-log in each time I use it). Quality of cleaning and pressing is very good. My clothes come out way better than when I used to pick them up at the cleaners myself and lug them home (which I can no longer do due to back problems). I find the prices reasonable, considering there is no separate delivery charge. The convenience is 100% worth it. And a shout-out to George who usually handles my drop-offs and deliveries - he's always on time. read more

The best service and ease of using their app makes my life so much easier. Hands down the best laundry service I have ever used.

The best laundry in town very nice staff working here the place is super clean the prices are amazing they are very fast and reliable.

Was a little hesitant about this at first but I went for it anyways. Good thing I did because they did a great job. They picked up my laundry and returned it with a less then 24 hour turn around time. Laundry was very clean, nicely folded, came with new laundry bags, and a piece of chocolate! I attempted to give the delivery person a tip but they wouldn't accept! Def would recommend to anyone. read more

The service was very meticulous and everything was cleaned and folded expertly. The customer service is very thorough and they were able to correct a few mistakes that occurred on my first order. read more

They pick up on time, drop off on time. They are not more expensive than your local laundromat and they are courteous and attentionate. As long as it remains this way, I'll use them. read more

I love the fast turn around and that they pick-up/deliver. The cloths smell amazing and freshly folded right out the dryer so there are barely any wrinkles. I've used them a total of 3 times and it's been amazing every time! read more

This place is awesome!!! Just got back my laundry and I found it meticulously folded and in order. And in super happy about it. It smells fresh and clean. They even wrapped all the socks together and my undershirts. Fist time using the service, but they've made a new repeat customer. Thank you to for getting it right guys!! read more