Rescheduled for appointment twice. Technician did not show up and no service call was made till two hours when the install was set up. Rescheduled again we confirmed and once again no call from technician. Scheduled time was 12:00 pm to 4:00 pm and it is now 5:00pm and no follow up from technician. Requested confirmation notice from service line and still no follow up. Pathetic read more

I have NEVER had more issues with a company. First of all the service was terrible: internet and cable would go out all the time and no one could fix anything, I got charged for renting movies that I never rented and they were unable to waive fees, and their customer service is horrible. After finally moving out and cancelling services I was informed that I was overdue on a payment. When I called in the customer service rep said that I never cancelled services which I had over a MONTH ago and then they told me that I was being charged for never returning my equipment. WHY would I be charged for not returning my equipment (which I did weeks ago) if you are telling me I didn't cancel services!? Now I need to wait 5-7 days to hear back as they look into my 'missing equipment'. Very frustrated and will NEVER use this company again. read more

I was definitely manipulated by a Sales manager with this company. I've been TRYING to work with them since MARCH to get this resolved! It's soooooo disappointing! It's horrible the way they treat people! read more

If you are contemplating signing a two-year service contract with DIRECTV, please be aware of one very, very important thing if your receiver develops a problem. My wife and I have had DIRECTV for 11 months now. For the most part, we were well satisfied until we started getting error codes saying the box was having trouble communicating with the satellite dish. The satellite people who have an exclusive contract with our cooperative sent someone out, downloaded some new software, and it seemed to be working, but told us that, well, maybe it would work, but he thought it was actually the fault of the damned box. Then he said that if they replaced the thing, our contract would be reset for another two years! Since we have no idea how long that one might last, we might find our contract extended for yet another two years. Ultimately, even though the 13 months we still have on the contract will cost us $260 to get out of, that's the way we've decided to go. The predatory practices of DirecTV are truly reprehensible. I would strongly advise anyone thinking of signing up with them to go elsewhere. They're vultures. read more

Prices are a little high especially after the first year. They also tried charging me for extra channels i didn't want and never even watch.

Horrible customer service! After missing 4 hours of work for a installation to upgrade to HD service, began having problems with signal reception next day. No tech appointments were available until the next week and that would involve missing another 4 hours of work. When I tried to cancel service to switch to a more reliable provider I was told I would be charged $460 as a "early termination" fee even though it was due to a faulty installation. No one in customer service or the supposed "retention" department was able/willing to do anything. All this for a TV service that becomes unavailable every time it rains! read more

I've had my share of problems when dealing with cable companies in the past but I've never dealt with such horrible customer service. My roommates and I had a problem with our cable 3 months ago that we have been trying to resolve. We have made over 8 different phone calls and have received either very unprofessional or even down right rude responses and that is when they even bother to get back to us. Unfortunately we have a contract or I would be going back to comcast, and that is saying something. read more

HORRIBLE CUSTOMER SERVICE! My husband & I decided a couple of months ago that we wanted cable/satellite. Well, we quickly found out that Medicom and DIRECTV were the only 2 providers. We were forced to choose DIRECTV because they had better options. When we had the original install technicians come out they left within 5 minutes saying that because we live in an apartment we couldn't have a dish. My husband called and got the situation straightened out. The second installation technician came out but did not bring all the right materials. He tried to come back a THIRD day and we said no, you finish the job today. So once that disaster was over everything was smooth sailing. Until we decided we wanted HD DVR. My husband called and was told a flat rate of $199.99. One month later he called and was told and flat rate of $299.99. The customer service agent was NO help. So I called and got a woman name Destiny. She was very helpful. She talked me back into the quality of the company, and that I should still get the HD DVR. She assured me that DIRECTV would take good care of us. She also was able to find a way for me to get $50.00 off! So I thought, this is great! DIRECTV isn't so rotten after all. We schedule a technician to come out 4 days later to install the HD DVR between 12-4p. On the day of our appointment, I got a call around 11a saying that my technician would be there between 11:20-11:50a. So I left work and took my hour long lunch at home. 12:00 rolls on by and NO TECHNICIAN. I call customer service & cannot get anyone but a freaking machine!! I mean really??? Make it easier to get a hold of a human! My husband then called and was told that the technician was lost and went to their next job. Meanwhile, I got a call that said the technicians was at my house but he was NO WHERE TO BE FOUND. So I had to leave to go back to work. We tried to have our landlord find the service guy and he was no where. So again, my husband got on the phone with the support team who said they could not help us. They also did not know the name or number of the local company that was coming to our home! REALLY?! So then they had to put in a request to have a supervisor call us from the local retail store. That local retail store "supervisor" called us back and said that he couldn't help us!! WHAT?! So we were forced to schedule another appointment on a different day that probably won't work because I had worked out my work schedule to make TODAY work! I am second away from cancelling every single agreement I have with DIRECTV and never recommending them to anyone. In fact, I will be sure to tell other NOT to use DIRECTV. What do you have to say for yourselves?? You should be ashamed of the way you treat your paying customer. I expect this situation to be resolved IMMEDIATELY and the way that WE, your CUSTOMER, wants it solved. Having worked in the customer service world before, I am disgusted at how your company has dealt with this situation. Each time we pay you monthly it doesn't feel worth it. I don't want to be your customer anymore but now I am stuck. How does that make you feel?? read more

Super smart tech, like DIRECTV DVR and phone App for streaming! I'm super satisfied! :)

Typical con men. Was paying $45 in the beginning, with the free three months of HBO, Showtime, etc. Called before three months was up to cancel it (as they don't just cut it off as they want you to forget, so they can surprise you with a hefty bill). Long story short, went from $45 to damn near $130 a month, and I got rid of channels, haven't upgraded, nothing. Plus, this horrible service doesn't even work if it rains, there's an overcast, or if there's a dog barking down the street. Seriously, they give people spotty service, jack the price up without warrant, and usually can't do anything for you. Well if I wanted a service that didn't work in stormy weather, takes 40 days and 40 nights to change the channel, and doesn't really offer a damn thing! I'm sure I could find something cheaper ANYWHERE else. I'll be canceling you jokers soon. read more

I'm very disappointed with the service I received (didn't receive) from DirectTV. My signal went out and I called for service. They told me it would be almost a week for a technician to come out, (1st disappointment). They gave me a date and the window of service from noon to 4, (2nd disappointment-all day wait). They never showed, (3rd disappointment). They called at 5:45 to let me know that the technician will not be able to make it...really!? They apologized and said I would be the first service call at 8am...no later than 9...guaranteed. I shifted my work schedule to make myself available. At 9:45...yes 9:45...I received a call from the automated scheduler. My technician isn't going to be at my home until 10-10:30, (4th disappointment). That was the final straw. I cancelled my DirectTV immediately and ended my several year relationship. Customer service is so important and DirectTV will need to figure this out the hard way...unfortunately! read more

Direct TV Service is horrible. The people are nice but the company is inept. I have tried and they have tried to schedule a service call and no one can do it. They say they have no appointments available (ever) and their automated system keeps calling to tell me that, then transfers me to on hold for 4 to 8 minutes, until someone comes on and tells me they have no appointments available (which they say they don't understand). Even the supervisor said he had no answer how to fix. My contract expires in October and I am going to cable again. I spend $300 a month and am never late with payments. Direct TV sucks read more

I used Directv for almost 15 years. When my wife passed away I called to cancel my service because I was moving away. They convinced me to suspend my service in case I decided to come back I would get a better deal. Unknown to me they turned my service back on after six months. I had 150 credit balance. All of that was used up and then some. Now they claim I owe them for services they provided to me which I never asked for. I didn't even realize it was turned back on. I never used the service when they claim it was turned on so how do I even know it was turned on? Anyway they will probably try to destroy my credit rating if I don't pay the bill so I will probably pay it but I will NEVER SUBSCRIBE TO DIRECT TV. I would rather go without TV than to resubscribe to an organization that in my opinion is unjustly charging me for services I didn't ask for or even know I was supposedly recieving. Be careful of this company. All they care about is getting your money. read more

Direct TV is the worst! Signal goes out in a gentle rain- forget about a downpour. Installer was shady and tried to work a side-deal with me. It's only been worse since then. In the 6 months I have had DTV, I have had to call at least 20 times. Bills have not been correct even once and the bundled deal is a joke! I can't believe I'm saying it, but I miss Comcast. DO NOT BUY Direct TV. read more

Both my parents died and they had DirecTV. To cancel I had to send them a death certificate for whoever the name was on the account. They then charged the estate a $280 cancellation fee. Apparently dying is not a good enough reason to cancel the service. They will NOT be paid. read more

I have Directv service and recently experienced problems. It is a big enough problem that I am without television of any kind until it gets fixed. I contacted the company as soon as the problem started. The first time they could come to my house to even look to see what was the problem was 27 days after the problem occurred. I thought this was unacceptable and politely asked if there was anything else that could be done. I was told that I would be called by the local service office by the next morning but nothing else could be done. Noon the next day rolled around and no call. I called directv back, and asked why no one had contacted me. The person i was talking to looked me up, but there was no mention of them having the local office contact me. After more unsuccessful troubleshooting, she told me that the local office wouldn't call unless they had a cancellation. I again asked if there was anything else that could be done even hinting a bit (hoping for some monetary compensation for time without service) and she said there was nothing else that could be done. I then specifically told her that I would not pay for time without service and she said she understood and then there was silence. I was not asked to hold, nor was I put on hold. I could hear people in the background and I kept asking if anyone was there. (I am sure she was trying to get me to hang up). After 15 minutes of no response, she came back as if nothing had happened. I played along and asked about being credited for time with out service and she took another 20 minutes to ask her manager about it and she reluctantly said that she would credit the account for the time up until the initial service appointment. More than 10 days later, I called back to see, again, if there was an earlier time for a service appointment because i checked on the website and the earliest available time was more than two weeks after the initial appointment. I was told that there was nothing that could be done by this person. I asked if she knew why it was going to take so long to be serviced, but she said she had no way of knowing. I asked for the phone number of the local office so that I could ask them why it was still going to be another two weeks until I could get a service appointment. I was told that she had no way to tell me the phone number for my local office. I looked for a while online and finally found the number but when I tried to call the local office (I called 20 times over two days) The phone rang twice, went beeped, and automatically hung up. I still haven't been able to get a hold of the local office, and am very unhappy to be without television, especially during the playoffs of my favorite sport. I love directv when it works, (other than the extremely high cost and poor grouping of package options) but this is like being without phone service of any kind unexpectedly for a month. You don't have to pay for the time without service(only because you prompted them. They certainly weren't going to afford you that much) but you can't have service for another month. Now you have to drive somewhere to use a payphone (or in my case drive to the nearest sports bar (30 miles)) to get service. I have no outlet to tell people how bad this situation is other than to write reviews like this one. If you care at all about good customer service or being treated with respect, or not being lied to or ignored, directv is not for you. read more

I happened to look on my debits on my bank account and Direct TV charged me $41.00 for the sports channels! I hate sports. If I had not noticed the price increase on my bill, I guess I would still be paying for it. This is after AT&T took over. This is the second time direct tv has been off with some stupid message about connections or something. People, my TV has has NOTHING to do with my internet! The American public is screwed once again. The customer service person said that they had some "bugs" to work out! Didn't come back on for four hours the first time and don't know when or if it will be on today. We have two choices where I live. The horrible Mediacom is beginning to look good compared to this. Once again consumers are taking the brunt for monopolies such as AT&T. Good job Direct TV, excellent choice!! Are we still living in America??? read more

**Hey, I'm lowering it to one star because since the eighth when I posted, my TVs are constantly searching for software updates. It will start in the middle of watching a program and there isn't any thing I can do to stop it. Worse yet, I'm now getting a message that "update could not be completed" and it doesn't switch back to programming!** Here I sit, yet again another night when there is something important on,at least to me, that is special or out of the ordinary, watching a DVD rather then the program I wanted to see because my satellite is endlessly searching for a signal. It never seems to happen during the boring summer months of repeats or on non-sport, non-premiere, non-been off for months and you're just gonna to have to wait until February to see new eps of The Walking Dead nights. So rather than watch Rick Grimes and the madcap gang of hooligans scope out safe havens from zombies, I get to watch Cameron Diaz and Kate Winslet swap houses at Christmas. Frankly, I'm beyond tired of it. More like Indirectv. I don't fork over over a hundred bucks a month to watch my own collection of dvds. read more