Great experience at the Spectrum store on Saratoga! Store…read moreSpecialist Frank Lopez and Assistant Store Manager Monica Musella-Robledo are fantastic to work with. We recently moved to Corpus Christi from N/W Indiana & my wife & I decided to switch our cell phone service to Spectrum. Our previous carrier was Comcast Xfinity, and they were a complete nightmare to deal with. I spent 3 1/2 hrs on the phone with Comcast the day before simply trying to unlock our phones, and was given a unlock code. After arriving at the Spectrum store, it turns out the phones were not unlocked & the codes didn't work. Frank Lopez and Monica Musella-Robledo worked with us for well over an hour, most of the time on hold with Comcast, and were finally able to get the job done. I really appreciate the patience of both of them. I strongly recommend anyone needing Cable/internet and cell phone service give Spectrum a try.

SPECTRUM \ CHARTER IS THE PITS…read more They Give the total run-around. Overly reliant on "AI", they are hyper-compartmentalized: one department has no idea what the other is doing - the scripted "solutions" are misleading & if not downright contradictory. Their rates are jacked, their hold times long, the "hold music" is maddeningly redundant; their in-person "brick & mortar" is ill equipped to cope with anything complex ; the 'in person' crew defers the customer back through phoning the company's myriad (833) (855) (800)#'s that all lead to the same, rote, automated prompt designed strictly for bill payment. Spectrum / Charter gives no care for resolution - rather - they are structured for LITIGIOUS evasion and will do everything to keep a person indentured to fines & fees. *** And *** Their actual service konks out chronically. - NO CARE FOR RESOLUTION - THIS CORPORATION IS A GREEDY, EXTORTIVE, GASLIGHTING, UNACCOUNTABLE BULLY - - PRAY YOU, AVOID THEM

Had another service call where they visited and upgraded an existing antenna another vender in town…read morehad installed, where it didn't stand up to the recent wind storms in C.C. The owner used quality parts and was methodical in his repair work, to a top level of worth. With just that fine touch, all the local channels were coming in at five bars now. I further had him splice the run to serve a bedroom adjacent to the main den. He tied it in and made the older gear perform flawlessly. It is so nice to have a mom & pop operation that know what they are doing and provide Grade A work and do it highly affordably. I hope they are around for years to come in this business role.

Excellent! We have come full circle. Get rid of your cable bill-mine was 365!!!!! I was so sick…read moreof paying that every month to watch TV! How ridiculous. Seriously. I kept my cable because I didn't want to get rid of my Dvr tevo. Then, I found out they sell them. Well...,sign me up! It works perfectly. Better reception than I ever had on cable.

This company is a scam. They market their product fraudulently. Then they dont let you disconnect,…read moreeven when your contract is up. They transfer you around to every person in India, and nothing gets accomplished. They keep billing every month even after you request disconnect. They say they have sent a retrieval box for the equipment but they dont. Then they keep billing for months after. I finally boxed up the equipment myself and paid to have it shipped back. Customer service refused to give me an address to do this. Finally got it from a local installer. I have spent close to 1k for services at an address I have not lived at for a year, shipping fees as well as lost time from work due to being placed on hold for hours. Stay as far away from these scammers as possible. Oh and they also add on special packages throughout the year and do not tell you. If you do not cancel in a week your bill goes up by hundreds of dollars.

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