On Feb 3, 2022 We contracted this company to provide service to our customer in the Corpus Christi…read morearea. We were told they could service the customer "next week". When I followed up the next day they told me service would be provided on Friday Feb 11, maybe a little earlier if they could. When I followed up on Feb 11 I was told they got behind one the schedule and didnt get to it and when I called again on Feb 14 to see if they would do the service first thing, I was told "we are really understaffed and just cant do it" So, if you are considering this company for anything, I suggest not! They are - by their own admission - really understaffed!! and if you do decide to use them, be prepared for a lack of communication, lack of follow up, and very likely a NO SHOW on your service request. This is a VERY poor way to do business

Tried to get these people out to evaluate our A/V system in our house. They completely flaked the…read morefirst time, but we gave them another chance. Scheduled a time and then no show...

Great experience at the Spectrum store on Saratoga! Store…read moreSpecialist Frank Lopez and Assistant Store Manager Monica Musella-Robledo are fantastic to work with. We recently moved to Corpus Christi from N/W Indiana & my wife & I decided to switch our cell phone service to Spectrum. Our previous carrier was Comcast Xfinity, and they were a complete nightmare to deal with. I spent 3 1/2 hrs on the phone with Comcast the day before simply trying to unlock our phones, and was given a unlock code. After arriving at the Spectrum store, it turns out the phones were not unlocked & the codes didn't work. Frank Lopez and Monica Musella-Robledo worked with us for well over an hour, most of the time on hold with Comcast, and were finally able to get the job done. I really appreciate the patience of both of them. I strongly recommend anyone needing Cable/internet and cell phone service give Spectrum a try.

SPECTRUM \ CHARTER IS THE PITS…read more They Give the total run-around. Overly reliant on "AI", they are hyper-compartmentalized: one department has no idea what the other is doing - the scripted "solutions" are misleading & if not downright contradictory. Their rates are jacked, their hold times long, the "hold music" is maddeningly redundant; their in-person "brick & mortar" is ill equipped to cope with anything complex ; the 'in person' crew defers the customer back through phoning the company's myriad (833) (855) (800)#'s that all lead to the same, rote, automated prompt designed strictly for bill payment. Spectrum / Charter gives no care for resolution - rather - they are structured for LITIGIOUS evasion and will do everything to keep a person indentured to fines & fees. *** And *** Their actual service konks out chronically. - NO CARE FOR RESOLUTION - THIS CORPORATION IS A GREEDY, EXTORTIVE, GASLIGHTING, UNACCOUNTABLE BULLY - - PRAY YOU, AVOID THEM

Will was prompt, professional and very flexible when we made changes. He installed a system in our…read morehome and did everything he said he would do and more. Highly recommended!

We had security cameras installed by William with Red Alarm the first time about a year ago. About…read more3 months we decided to have a higher grade of cameras installed. We called William and asked him to install them. He was here the next day and had them installed in about an hour and half. William did an excellent job with both installations. We are senior citizens and not very technical inclined and he took us step by step on how to operate them. I had to call him a couple of times for questions and he dropped everything to answer my call and questions. We were very pleased with the price for the cameras and installation. We showed our next door neighbor our cameras and monitor on how clear we could see everything that they asked for William's phone no. and they had him install cameras on their house. I highly recommend William w/ Red Alarm to be very fair and honest and would recommend him to anyone.. We are very pleased. Janice M.