The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

Friendly and quick service. Very proficient in all Apple products. Cost is competitive, given that…read moreApple product services normally are astronomical. Highly recommend anyone that has a Apple issue to check these guys out.

From the owner: * Computer Repair / Upgrades * Virus / Spyware Removal…read more* Mobile Phone Repair * iPad / iPod / Tablet Repair * Data Backup / Recovery * Internet Service * Website Development * Server Administration * In Store / On Site IT Services

We have been with Ptera for a number of years and have been very satisfied with download speeds and…read moreservice. I have no clue how it rates to the large cable companies, as I don't have the option to use cable where I live. But...when I hear what most people pay for internet...I am super happy that I have the ability to use Ptera.I can say that compared to the company we used prior, they are heads and tails better in service and connectivity. I have had a few issues, but all were able to be identified while on the phone with a tech, and often times solved. I do have high speed internet at my office, and I can say that the very old laptop I use at home, is only very slightly slower when accessing the internet than the new computer I use in the office.

I had Ptera for almost 7 years. during that time, internet has increased from $59 per month to $78…read moreper month. if that wasn't annoying enough, I canceled the service 9/23/26 and it was still active as of 9/30/26. When I reached out again and requested a refund for the week since my cancellation request, I was quoted a bunch of small print and rejected. I strongly recommend looking for other options if you have them.

They have the worst customer service I have ever seen. Hard to get anyone on the phone when you…read morehave a problem and then everyone you talk to will tell you something different and will not do what they say or let you speak with a manger That's why I canceled my service and now months later they send me a bill and still want let me speak with a manger. I would not recommend there services at all.

Xfinity's customer service sucks. You cannot talk to a real person when you have issues with your…read moreTV or internet. If you DO get a person they put you through circles of things you've already tried at least twice. Additionally their AI chat, goes in circles, can't compute CUSTOMER SERVICE, and won't connect you to a real person. I am sorry I ever selected Xfinity due to their LACK of customer service.

I literally want to find the headquarters of Xfinity and head, butt every single person in that…read moreoffice. i've been trying for four months to get my Wi-Fi figured out. They kept charging me, but I wasn't getting Wi-Fi and I finally had to cancel my payment to them monthly. These people suck the hairs off my balls! I hope they die from breast, cancer, male and female fuck you I hate you peace out.

Xfinity is a joke. i was paying $100 for the last 2 years then the last 2 months it went all the…read moreway to $170 with no warning no anything. the absolute worst customer service I have had. I work for a phone company and when we make changes to our WiFi or service we always give out a text message at least 3 times to let the customers know.

Saber Broadband has been amazing! I have always been given clear information and prompt service. It…read morestarted with the sales guy come to my door in Deer Park where internet is next to impossible to get. He was very professional and answered my questions. I later spoke with Al at their office and went over plans and my options and he was very forthcoming with information and very professional. Our tech was also very kind, respectful of our property and knowledgeable. The installation was quick and clean, and the tech was patient with me while i checked to ensure all our devices were working. We did loose internet recently, but the next day I called for some help, my call was answered quickly by Janet....I believe. She was professional and have clear instructions on what to do( we also messed with the router and made things a little worse) but she identified the issue (power outage at the tower) we rebooted the router signal from the tower to the router and everything was fixed. They have been great!! I would highly recommend!!

Terrible service. Speeds are subpar, at best. Yoh barely get 50% of what you pay for. The customer…read moreservice is completely unprofessional. Will blame you for any problem and will do almost no troubleshooting when issues happen. Every single customer service agent ive spoke to has been rude and insulting. Im absolutely ashamed that I gave them money for over a year. Worst service I have ever experienced in every regard of the service I've had. You cannot even cancel when you want. Constant problems. Lies from both installers and technicians about issues. And sarcasm from every person I've talked to.

This company has no chance at surviving. The coverage and speed is comparable to the old dial up…read moresystems and that is if it is even working at all. Then when you try and call to get help they have the worst costumer service I have ever experienced. If the service was only operational for half the month.... can I pay only half the bill? Haha haha.... they want to try and charge you more or they basically tell you to go away.... Don't bother wasting your time contacting these unbelievably ridiculous people. Janet is just rude and nasty. If you could post a zero star review that is what this would be... STAY AWAY ROM COUGAR WIRELESS!!!! Unless you like to be treated terribly, waste your time, waste your money..... so if that's the case then give them a call. Janet is a cancer to the company.... Obviously nothing has changed with this company since their first review.... the yelp reviews are spot on.... The only exception to the review accuracy is probably a relative or something.... you know the good review that they have...... from years ago.....ha!!! Cut out the cancer and you might have a tiny chance at survival..... good luck

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.