I needed someone to install a Starlink internet antenna for me. Scott did a fantastic job mounting…read morethe antenna and running the wire through my attic into the closet where the router connection is made. He is methodical and thorough in his approach to the project. I am extremely satisfied with his service and his fee. As difficult as it is to find someone to install Starlink, do not hesitate to use Scott!

Scott provided a wealth of information to take care of our antenna issue. He provided the part…read morenumbers needed to get us back up.

Hadn't done an update on my TV purchase i had here in 2014. basically they gave me the run around…read moreand eventually i had to succumb to a different TV. the TV i got instead works fine, but it wasn't exactly what i was after. they wouldn't give me my money back so instead of walking away empty handed, i settled. personally, i wont ever be doing business with them again.

I bought a 60 inch TV from the TV shop 3 years ago and it still works perfectly. This place doesn't…read moredeserve these bad reviews unless they bought a really cheap TV. Give this place a chance! They have good tv's for very good prices!

This isnt for the store it is for the general customer service line but there was no option to…read moreleave a review for that... Xfinity Comcast never ceases to create the worst customer service experience imaginable. Last September I canceled one of the two internet lines in my home after leaving the company that required it, but I kept my cellphone on that account. What was never explained is that you cannot have Xfinity Mobile without an active Xfinity account. Even though I had another active Xfinity account in the same house, my phone line was tied to the old account, meaning I couldn't upgrade or purchase a new phone. The solution? Transfer my mobile line to my existing account. Sounds simple. I went into an Xfinity store ready to buy a new phone, only to be told they couldn't perform the transfer in-store. It could ONLY be done over the phone. So instead of taking my money, they sent me home to navigate one of the worst phone systems I've ever used. After finally reaching an agent, I verified my identity, explained what I needed, and was then told they had to speak with the primary account holder on the old account--even though I was an authorized account manager. She had to repeat all the same information I had already provided. Once she finished, I had to verify my identity AGAIN. Then... silence. The call remained connected, but the agent disappeared for several minutes. We eventually hung up because the primary account holder had to leave for work. The agent called back, and we had to repeat the ENTIRE verification process again. Then the call went silent a second time. When she finally called back again, guess what? Another full verification. After more than 45 minutes, instead of transferring us to the department that actually handles line transfers, she said the issue needed to be "escalated." While we waited, she repeatedly tried to sell us additional products and services despite being told multiple times we weren't interested. Only after firmly refusing did she suddenly announce that we needed to be transferred... not to an escalation team, but to the Line Transfer department. So the previous 45+ minutes were essentially wasted. Once transferred, the entire process started over from scratch: identity verification, sales pitches, waiting, and more unnecessary delays. Another 30+ minutes disappeared. Then came the worst part. The representative attempted to add a device protection/insurance plan to my account without my permission. I caught it before the transaction was completed and explicitly told him I did not want insurance. Despite that, he added it anyway and then casually said he could remove it afterward by sending me another authorization link. That is completely unacceptable. I spent well over an hour on the phone because I wasn't routed to the correct department in the first place, endured repeated identity verifications, multiple dropped or abandoned calls, relentless sales pitches when I was simply trying to move a phone line between two Xfinity accounts, and then had an unauthorized add-on placed on my account after I explicitly declined it. This wasn't just frustrating--it felt intentionally designed to waste my time and maximize sales opportunities instead of helping a customer. Comcast/Xfinity's customer service is among the worst I've ever experienced, and practices like this are exactly why the company has earned the reputation it has.

THIS UPDATE IS ON SAT. 28 of FEB 2026 THIS UPDATE is a…read moreREVIEW OF THE PELANDALE STORE LOCATION IN MODESTO, CA Kayla the manager has done everything possible to work with corporate offices on billing. She is a star. That stated, her company is much too bureaucratic, complex to deal with, and for the customer ( I HAVE BEEN WITH COMCAST for nearing 10years and loyal) much too frustrating to deal with. Plus the company should be charged for the COUNTLESS HOURS ( now over 60 hours of my time since May) trying to rectify billing problems. Note: there are many reviews from others that state BILLING is a major issue with the company. I tried to stay with them. I tried with Kayla to find solutions to stay with them. I for months have remained a loyal customer. But today I have decided to pay them ( and stop wasting my time driving over 20 miles back and forth) to rectify these issues. Sadly, I can not reach Kayla by phone so on Monday I will go to the office and pay them off and be done with XFINITY internet and entertainment services. ( I gave up on mobile because of billing issues too in May). I want to thank KAYLA for going through so much frustration and acting professional even when I was heated with frustration. She is the 'GO TO" manager if you have a problem. She cares, it shows. Now, I will go to VERIZON ( who note, COMCAST uses VERIZON lines/towers) and have changed my services over to business services saving my self 20 dollars a month on business lines vs residential .

They absolutley suck. Their internet service has been down for 2 days in Manteca and they didn't…read moreeven know about it when it first happened! And they have ZERO idea when it will be back up. They're telling people different things, but I don't believe they are even looking for the problem to fix it. DO NOT WASTE YOUR TIME OR MONEY! The only reason I have them a single star is because you have to. They deserve negative stars.

Not only no, but hell no! They have customer, no service! I tried for three months 5 or six years…read moreago! The first appointment I could get was a month off! I cleared my day for them to come and install the internet! They were no show and no call! Even though I waited a month for my appointment, I had to wait several weeks for the next one which was another no show no call! I gave them a couple more chances which they continually failed! I see the same comments on other social media with the same complaints. I'm glad I never was able to sign up!

Beware of this company's practices just be careful they don't always tell you the complete storyread more

Been with charter for internet since 2009. About 3 weeks ago, my internet stopped working. After 2…read moredays, I discovered it was disconnected by my driveway with a red tag on it. I chatted with customer service and no one had a clue what this was. By the time I called, it had been 10 days without internet and it's during the holidays, so I wasn't available to have a tech come out because they wanted to enter the home. I had been tossed around on the phone from agent to agent and multiple told me they had in the notes that I refused the tech entry to the home. This was a lie, a tech never came out and I had said I wasn't available for a tech to enter. This is a huge difference from refusing someone to enter. It made me super mad! I decided to get verizon 5g that just plugs in, so we could get some internet going and it seemed to work fine. I decided I was going to cancel charter and use that instead. They didn't want to credit me anything back for the days I had no internet! Said sorry, it's not on them and told me since I didn't want the tech, they won't do it. On top of that, charged me for the next mo! I was like, I'm being punished for your guys issue of disconnecting this in the first place. I had even tried to put the acct on hold over chat and she told me no, I would be compensated those days. Ha! So I was denied a hold AND charged more. I talked to a supervisor, same thing. They tossed me to another guy who got the bill lowered to $25, but they would not credit me back. They said service was still active, even though I was disconnected, so I had to pay. I'll stick to the verizon and not have to deal with the cables that caused all this mess.

They lie and steal! Do not do service with them!!!! We made the huge mistake with using them for…read moreMobile service. They over charged us from what was promised. When we went to cancel it, we were instructed to return the phone. After returning the phone, we were still charged over $1090! (And it was already discussed that we were to not be charged, etc). We have been trying to get our refund for weeks (or at least get the iPhone back which we returned). It has become more than a nightmare and everyone we talk to doesn't care and is a complete dead end. We will no longer be using them for any type of service. We are proceeding to cancel everything with them and warning everyone. Do yourself a favor and DO NOT USE CHARTER OR SPECTRUM

This company Mega Bay was very helpful, efficient, knowledgeable,…read moreAnd fast service. We needed our internet hooked up asap and they were very efficient. Within one day they sent out the needed equipment for Internet hook-up! Thank you to Chris the representative who helped me understand how to proceed with the Internet Service. :)

From the owner: We are a Northern Central valley based telecommunications company that specializes in finding the…read morebest rates for our clients.