I do not recommend Hinkle's Auto Haus…read more We booked transport for our 1968 Camaro and 2019 Dodge Challenger through Ship Guy Logistics, the broker, and Hinkle Auto Haus was the carrier they selected. We paid Ship Guy Logistics, the broker who arranged Hinkle Auto Haus, an additional $150 to list the Camaro as inoperable because it can be temperamental and may not run. My husband was still in Arizona for work, so it was only me and my teenage son here for delivery. Joe, the owner of Hinkle Auto Haus, said he could not get around an underpass and planned to unload our vehicles along the side of the road. I asked him to find a safer location, but my son and I ended up driving around trying to find him even though there was a parking lot right before the underpass. Joe then told me he would not unload the Camaro and Challenger until I paid him $2,750 in cash. At one point, we could not get the Camaro into reverse, and I had to drive it myself even though I had driven it only once in nearly 30 years. We were very lucky it started. If it had not, I do not know what my son and I would have done with a vehicle we had specifically paid to have treated as inoperable. During delivery, I noticed the Camaro's side mirror was missing. Joe brushed it off as though the mirror was old and going to fall off anyway. After I complained to Ship Guy Logistics, Joe called me back upset, said the delivery was not door to door, and said he was not responsible for the mirror. What bothered me most was that he made no effort to make anything right. There was no apology unless I asked for one, no offer to repair or pay for the missing mirror, no refund, and no other attempt to resolve the situation. We paid Hinkle Auto Haus $2,750 in cash for this transport. Based on the way the delivery and complaint were handled, I would not use them again. I am sharing this in hopes of helping someone else make a more informed decision before trusting them with their vehicles.

I had an excellent experience with Joe Hinkle of Hinkle Auto Haus, I decided to use a broker called…read moreHaulmatch and after a lot of searching, fielding a CRAZY amount of calls from auto transport companies, and doing my homework they connected me with Joe. Everything went smooth, he was able to pick up my car on the exact day I asked and get it to me in the timeframe promised. There were no surprises or extra fees when all was said and done. I would definitely recommend Joe / Hinkle Auto Haus and will use them in the future, (for that particular area of the US, he does run's from AZ to TX, I believe) Thank you for taking such great care of my car Joe!

John was very nice and helpful! I am so grateful, this towing company is not like how most are and…read morethey are very sympathetic. Great work.

My car was removed from on front of my own home on private property. We thought for sure it was…read morestolen because in the 5 weeks we've lived here not once has either my husband nor I been informed that our community enforces towing. In my journey to locate my car I spoke to an employee and simply asked who requested the tow so I'd know who to contact for disputing this, and based on his hyper defensive response it was immediately clear who was responsible.. I tried to communicate that there is no signage mentioning towing because I'd actually went and looked specifically for that just hours before, knowing my son would have to park on the street due to our moving boxes arriving earlier that day and filling the garage. He was rude and aggressive and tells me "ma'am you broke the rules and got caught, now you need to pay the price" ! No sir, that is incorrect. See, you do not get to force consequences onto me that I did not willingly expose myself to. I did my due diligence assessing my risk, and in the absence of tow away signage I made a decision to violate my HOA policy knowing all too well that at worst would lead to a warning or small citation at which point the issue would be resolved as our garage would be cleared out .. So while I chose to break HOA rule, this man and this company actually broke the LAW!! With your logic "wrong is wrong", then I will be damned if I pay you to violate my rights. I'm not held to ADOT, city and state standards of practice, you are, and enforcing towing on private property without adequate signage is in direct violation, You also kept my vehicle a whole extra day despite law stating you needed to be available to release it, you were unreachable until the 4th attempt and then returned call from unknown number over an hour later, hung up on me when I called at 10am literally in route, and then told my husband at 2 pm that you were "away for the day" despite closing at 5, on top of that you stated "cash only" on the phone which is also unlawful. So that is 3 blatant violations right there and you want to tell me about rules and consequences?? My husband informed you that the signage is nonexistent but you chose to charge him $275 anyway, and had the audacity to say it was "probably" me who removed your stickers . So I've gathered my evidence, including the clearly visible rain and sun rot residue where stickers once were, videos/photos of the post where there's SUPPOSED to be a tow enforcement sign at the entrance of our community, and I'm also putting flyers on every door in our community to see who else was affected by your predatory and unlawful towing on private property and we will be meeting again in court. I submitted a formal complaint with ADOT last night and quite frankly I'm hell bent on making it crystal clear who needs a lesson in accountability here. I told you repeatedly I didn't want to fight with you on the phone but you continued to overpower, insult, and steal not just our property but our money as well. Two people in my home use that car for door dash and uber as their sole income so you will be covering lost wages.and the TV that was in the back seat exposed to the summer heat for two days will not turn on now, and had you made yourself available to retrieve our vehicle as you're obligated to do, we could have had the ability to protect our property from the elements. But you didn't do that because I respectfully disputed your actions and you wanted to show me who' makes the rules.. This is so blatantly unacceptable and unlawful it's going to be open and shut in court. I'm honestly shocked that you actually went thru with taking our money. And I will see what we can get accomplished in person or in court regarding your contract because I don't pay HOA to hire criminals to prey on us. I'm honestly disgusted that people and businesses like this exist. - Kristina Capello

I went in right after work at 5:30 not knowing if I was…read moregoing to walk out with a car but Adam Martinez went above and beyond in helping me get in a car as soon as possible. In my years of getting cars out of the dealership this has definitely been my fastest experience and was out of there at exactly 8pm. I am definitely happy and satisfied with my experience and purchase!

My fiancee took her jeep in for a routine oil change. She had her jeep beautifully decorated for…read moreChristmas, with lights, garland, characters and even a stuffed Jack Skelton. Well upon picking up the vehicle we discovered all of her hard work (and money spent) DESTROYED. Some genius washed the truck. Now I know it is customary to wash the vehicle after service but COME ON. This was a common sense thing, anyone paying attention would've said "hmmm high powered WATER, might destroy this" she is so disappointed and I'm livid. All we got was a sorry and a "I'll have someone call you" terrible experience. They even complimented her decorations upon arriving so for no one to take care of it is just insane.