I want to make people aware of the problems I have had ordering from this company. I ordered a 12 metre bolt of fabric in Nov/21. I was aware that this was a pre-order and that delivery would not be until May/22. Although this was an unusually long length of time to wait, I needed this particular colour and could not find it anywhere else. By the end of May, the fabric had not arrived nor did the company advise me of a delay. I emailed them to ask where my order was and did not receive the courtesy of a reply, however the fabric did arrive June 14/22. The fabric I received was not what I ordered, but was an 11 metre bolt with a note that I would be refunded for the short metre. I was not impressed as 12 metres was what I ordered and paid for. When I contacted them to explain that I ordered 12 metres because I needed 12 metres, their reply was that I should have contacted them and told them I would not accept a smaller bolt and told me that it was stated in their terms that an order could be a "little short", which I assumed meant maybe a few inches short. I copied the invoice and their terms so, after waiting 5 months, I would have a copy of my exact order to refer to. My copy has no mention of a bolt being 3 to 4 metres short, but after this ordeal I checked again and now there is a notation to that effect. I ordered 12 because the project I am doing calls for 12 metres, which means I now have to search other stores for an exact match for the metre I am missingg. My problem is, why was I not notified of this shortage and given an option to do something else? Why did they take that choice away from me? Why do they advertise 12 metre bolts and accept payment for same, if there is a possibility they won't be able to supply it? They take no responsibility and basically told me I was to blame for my dilemma. I would have liked the option of cancelling the order or returning the fabric which is basically useless for my needs and I must now start over trying to find what I need. These options were not offered to me and I was basically told "too bad". I do not think they care at all about customer service and because of this will not be ordering from them again. Just be aware that if something goes wrong with your order, they will blame the consumer and offer no remedy. read more