I had a mattress pickup scheduled with them but they never showed up. I didn't receive any status notification and I haven't been able to get in contact with them. read more

They never showed up. There is no customer service or support. No number that's available to call on a weekend.

This company found me trough yelp. Right of the bat. My request on yelp was that I had 50 gallons of gas that I took out of my boat because it had water in it Dimension contacted me. I told them that I had 10, 5gal buckets of of contaminated gas. The asked me what it was contaminated with and I told them water. They asked me how much water and I told them a couple of gallons. So they gave me a price of 780.00 so I payed for it with my credit card and they gave me a time and a date. Then a couple of days later I get another call from a different person from this company and he gave me a quote that was almost half of what I just paid. I told him that I already paid for and had a pick up date. So he looked it up and verified it. Then nobody showed up on the pickup date . So a couple days later I texted to find out what happened. I told her that I got a different quote from her company if the gas was in a 55gl barrel and that I had went out and bought one. And I sent her a picture of the drum. So she said that she would talk to the person who gave me the cheaper quote. So I don't hear from her for a couple more days, so I emailed her again. She said that she had been trying to email me. I don't know why she didn't get ahold of me but she had no problem getting ahold of me before. So then she tells me that I told her that I said it was desiel fuel with water in it ( which is a lie) so she was going to have to change me a little more. 1,438.00 . A little!!!!!! That's almost doubled!!!!! So I think that they breached a verbal contract, since they had already taken the money out of my credit card. Bait and switch, because they already took my money and tried doubling the charge. So they have had the money out of my credit card for 3 weeks and I don't know if it has been put back in yet. This company is a fricken nightmare. I strongly suggest if they contact you, run like hell!!!!!! read more

I am a hauler. They called and contracted me for a pick up today. Honestly I think their pricing they quoted the end client is somewhat cheap. So home owners & residents this place does not over charge! They helped me adjust the price slightly because my pickup had 2 and 1/2 hours drive time involved. Yes they will work with both ends contractors and clients. Honestly, they did not make very much from this lead they hired me for. They must make money by volume. I would recommend this company to both junk removal, entrepreneurs and homeowners. Looking to get rid of debris these people will help you. This company paid my invoice on the very same day. This is legit and respectable company to hire or work for. They were very detailed in planning and organization of the total project. read more

Dimension - Junk Removal & Hauling Near Me - San Francisco, California

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Service provider did not connect with Dimension to say they weren't coming, and Dimension didn't check. No service provided and three weeks to get my PRE PAID money back. Don't prepay. read more

WARNING FRAUDULENT CHARGES TO MY CREDIT CARD!!! Do NOT trust this company Dimension (formally Trash Warriors). Ordered service. Paid for service. Trash picked up same day. Next day someone from this company tried to charge $650 to my credit card TWICE. My bank denied the charge but advised me to cancel my card. I called and emailed company several times over multiple days. At first they denied charging my account. I provided proof of the charge attempts and received nothing but silence. Do not use this company! They are thieves. Would give zero stars if possible. read more

Worst experience I ever had. I made the appointment and got a quote. Very low price. Now I know why. This guy that came did not know what he was doing. He came with a pickup truck an hour late. Anyway they took out the furniture and the scratch my floor. I called and complaint about the incident. Later to find out the guy who did the removal had no liability insurance. Now this had to come out of my pocket. Never again Trash Warrior read more

Dimension - Junk Removal & Hauling Near Me - San Francisco, California

I've tried a few junk removal services in the Scottsdale area in the past, but this is by far the best. I scheduled a pickup of my old sofa the evening before. I got the exact price it would take to remove it, including going up three flights of stairs. I scheduled a pickup for the next day. The guy shows up and takes away my sofa. I couldn't ask for more. I didn't even need to call anyone, and the price was clearly shown before scheduling. Also, the price was less than $100 to haul away my entire sofa! This was 1/3rd of the price that I've paid in the past with competitors. I was blown away. So easy to use. I'll never use another junk place again. Trash Warrior is fantastic! read more

Dimension - Sofa Trash Warriors hauled away - Junk Removal & Hauling Near Me - San Francisco, California

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Booking was a bit confusing because I didn't realize I needed to scroll down to find a separate listing for "sectional" as opposed to "sofa", so it ended up costing $35 additional I hadn't planned on, but sometimes that's just how it goes. My recommendation - scroll through the entire list of options before making your selection! Our trash warrior Arnold was quick and effective removing our battered old sectional (pictured). Everyone wore masks. It was super easy and I will most definitely be using Trash Warrior again in the future for any junk removal needs I may have! read more

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Had a good experience despite some confusion about what needed removal from my yard. I ended up having to wait over the holiday weekend to get the job finished by another person (Steve was great!) Next time I will be more clear about what needs removal and where it is, in my case I didn't make it clear that there were stairs involved though I did send photos on how to get to the junk which included stairs. There definitely needs to be a category for stairs in the initial online request. I do think the trash warrior model is a good idea and I like being able to just pay upfront for items listed but there's always a chance the price estimation will not match how much the junk weighs and there needs to be more emphasis on how large items are for their initial description request if they expect you to pay up front. Otherwise they should just come by and estimate the payment right there on-site. read more

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First experience was the worst experience, never again. Booked an appt in advance for 8am today, well at 8:30 am I was calling them as they're claim is the "contracted warrior" that was to come, his vehicle broke down at 7:30am. During my call with Jakob, he made all sorts of excuses for them not letting me know in advance. After having gone through this frustration, being on a time schedule I called back and told him to cancel and refund my money immediately. To make matters worse after all that, at 8:45am I get an email from their group about the drivers vehicle breaking down. Horrible customer service, not reliable at all. I'd never consider nor endorse this service. read more

Worst company they don't soy when they say they are going to pay and rip the worker off. They got payment and refuse to pay.

scam. i paid $125 to haul carpet and no one showed up. i tried chating with them and calling, and no one anwsered. find someone else!

Cleaned out my grandparents garage and regular trash pickup didn't take it like I thought they would. Trash warrior was super easy to use, loved that they offer same day pickup! Not expensive at all and they didn't need me to come out to tell them what to take, making the whole process no contact. read more

Dimension - Trash trash! - Junk Removal & Hauling Near Me - San Francisco, California

Soooo first and foremost, this place is awesome and we will be using Trash Warrior for all of our junk needs from here on out. Found them using a Google search and we desperately needed same day trash removal because we had a landlord coming by the following day to check things out. The website was SO easy to use. I booked the job in 15 minutes. You just pick a truck size, add the items you need need picked up to the inventory for additional pricing and then pick a time and upload pictures of your trash pile. Now for the important part of the review: MIKE NGUYEN is our HERO!!!!!! Such a nice guy! He was very communicative and texted me with his arrival time and such. He was so personable and friendly and very efficient with removing our stuff. We brought him out a water bottle and chatted him up while he worked. We are so grateful for the service that he provided us and everyone should request him because he's so helpful. THANK YOU MIKE!!!!!! read more

We paid $720 for a 10-day, 20-yard dumpster rental to be delivered Saturday, 2/18/23 at 9AM. At 9:30AM, we called dimension because we didn't receive the dumpster. Karen at dimension was polite, but she was the first person to let us know the delivery time is actually a 3-hour window. This was not communicated when we inquired nor when we paid. Karen called the provider, found out they had a problem with their truck, and asked if we could change the delivery date to Monday, 2/21 instead. This was not an option because we needed the holiday weekend to work on a time sensitive project. Karen ultimately offered a provider who could deliver a dumpster between 3 and 6PM on Saturday, but their dumpster was only available until Wednesday and they delivered at 5:35PM. So, our 10-day booking was cut in half and we lost the first full day of work. I asked about having the rate adjusted and Karen assured us management would be apprised of the issues with our booking and would reach out to us to resolve the rate issue. The following Monday (2/21), Greg Llavore, Jr. (Sales Development Rep we booked with) sent a generic email stating he was doing a "courtesy follow-up to check on [our] appointment" and enlisted us to contact him directly for additional bookings in the future. This struck us as an odd approach to resolve issues we thought he'd be aware of. I sent a detailed email about what occurred and directly asked about the rate being adjusted since we paid for 10 days but had the dumpster for less than 5 full days. Greg offered a 15% refund and a discount on a future booking. This offer is not acceptable, which I communicated to Greg. In response, Greg said this was the best they could do due to "minimum fees in the recycling facility and landfill" and contended we weren't charged for 10 days since we asked for a quote for 7 days initially. I replied expressing my confusion about the fees mentioned when their Corporate Service Agreement states dimension does not provide waste management or function as a waste management carrier. Their agreement states the services they offer are use of the tech platform which connects customers with waste management providers. I also sent him the 7-day quote he originally provided, which was less than $720 and again indicated a 15% discount is not an acceptable rate reduction when our rental was for less than half the time we paid for. To add insult to injury, I was issued a $90 refund to my payment method, which is less than 15% of $720. I requested to correspond with a different member of the management team and received no response. I reached out via the dimension chat feature on the website on 2/24 and corresponded with an agent named Jhicko who said they'd help. They only confirmed my email address and I still have not heard back from management. It has been over 2 weeks since we informed Greg of the booking issues and he has not resolved our issues satisfactorily. The stars are for the provider we ended up with; Jaymes was professional and communicative. I cannot say the same for dimension. I would not book with dimension in the future due to the failure to communicate or resolve the issues with our booking satisfactorily. read more

They were quick, professional and thorough!!! There was junk in the alley behind my house and they took care of it! Will definitely use them again for all my junk hauling needs! read more

Dimension - Before and after - Junk Removal & Hauling Near Me - San Francisco, California

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I have used this service 2 times, my first experience was good; whomever they used as a 3rd party deliverer of the dumpster and retrieval were prompt, communicated arrivals etc. My second experience has been "trash," the 3rd party service sent the driver with a truck that they knew had an air leak in its system so that when he dropped off my dumpster, his truck could not get off my property and blocked my street for several hours inconveniencing my neighbors until it was towed away. I then requested an earlier pick-up than originally scheduled, as we filled the dumpster and needed it out of the way for our Open House. I contacted them on Monday, via their chat because when you try to find a phone number on their website "Contact Us" link it just redirects you back to the website rather than give you the requested information. The chat stated that the pick-up was scheduled and that the 3rd party would contact me to confirm, NEVER happened. On the day of pick-up when I reached out to Dimension (again had to use the chat) and finally got a phone number, I just get redirected to call back at a later time. My wife at some point in the morning got through and was able to confirm that they would pick-up the dumpster by 3pm; at 6pm no one contacted us, dumpster is still in my yard and when I finally left a message about giving a bad review I immediately get a call back from a manager who then asks for 15min to find out what is going on. I tell him he has 5 minutes to get the info, he hangs up. I feel generous and give him his 15 minutes, NOTHING! No call back, no follow up I have a chat dialogue box which has me on hold to talk to a representative for (at this time 29 minutes). i have called back at the manager number it sends the same message that the chat box contact number plays (to call them back). After my first experience I was going to recommend them to friends/family that need dumpster service but NOW NEVER AGAIN!!! If I can find out who the 3rd party service was I will give them a scorching review as well. DO NOT USE THEM! read more

I used Trash Warrior twice during my move. Once to rent a dumpster for 3 days as I went through our house and garage and need to throw big things away. And another time to haul a big dresser than I was never able to sell on OfferUp. Overall, it was good service and they completed the task...but on BOTH occasions they were late. Like not 20 minutes late. But HOURS late. My dumpster was supposed to be delivered to my driveway between 9AM-11AM. It got there at 5pm. No call from them to give me a heads up. Just me calling THEM at noon asking what the deal was. They explained that the driver's truck was broken and he needed to switch vehicles. That's fine, but your job is to call the customer to let them know ahead of time. Not stay silent until i reach out. As for the junk pickup, they were supposed to be at my house at 4pm--they showed up at 630pm. The driver called me at the time he was supposed to be there saying he wasn't going to make it in time. Once again, they helped me but obviously this is a new biz trying to iron the kinks out. Timing was a sever issue. read more

I had a ton of broken down cardboard boxes and packing material to dispose of. The process could not have been easier. In the past I've called a service who gives you a quote only after they show up, always late, to some 4 hour window. Then asks for cash. Super dodgy. Here I had a quick online chat, got a quote, set a time, guys came, very pro, took the stuff, done. No none sense. Really great. Will definitely use them again. read more

Dimension - Boxes and packing material. - Junk Removal & Hauling Near Me - San Francisco, California

The whole process was seamless and really helped make my move less stressful. Booking online was easy and I received a response and an appointment ASAP. My final quote was adjusted after Trash Warrior checked out photos of all the individual items I wanted junked, so I appreciate that transparency. When Anthony arrived the day of my appointment, he was in and out in less than half an hour. I would definitely use again! read more

Dimension - And after! Gone! - Junk Removal & Hauling Near Me - San Francisco, California

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I had this huge boxspring that was broken that I didn't know what to do with. Looked up some other places including my regular hauler, but stumbled upon Trash Warrior and when they said they could move it same day (on a weekend too) I decided to go with them. Booking process was very easy and straightforward and sure enough, my hauler arrived when scheduled. He took it out easily and was in and out in less than 5 minutes. I was almost surprised it wasn't more of a hassle or process, but was super easy. Some of the best money I have ever spent. Next time I need something removed, I am just going to go straight back to Trash Warrior. read more

Dimension - broken box spring - Junk Removal & Hauling Near Me - San Francisco, California

Awful and very stressful experience, 100% never use this company it will NOT be worth your time or money!! Would give -0 stars if I could. read more

Be very careful with these guys. I put in a request for removal of drywall and other construction materials. I uploaded photos of the material and expected a quote from Trash Warrior based on the photos provided. I got a call the day before pickup from Trash Warrior at which point I was told, by phone (and I asked this part very carefully) that I would indeed get a revised quote based on the photos and if the cost was not to my liking, I could cancel and get a full refund. No revised quote arrived from Trash Warrior. I then called, the day before the scheduled service, the vendor assigned to my job and asked him for the quote. He said send photos (even though Trash Warrior had photos) which I then texted to him. I then texted him again after he received the photos for the quote and called him again for the quote. In both cases, he did not respond. Vendor showed up the next day (1 1/2 hours late by the way), Trash Warrior then told me the quote for this job would be 6 times what I was expecting. Six times! I then told them I'm not interested. Trash Warrior rep refused to refund the initial deposit because the vendor actually showed up. I am working with my credit card company to make this right since Trash Warrior requires you to pay a certain amount up front. I attempted multiple times (and have proof of that) to get an accurate quote which they did not deliver prior to arrival. At no point did anyone say we can't give you an accurate quote until we see the materials in person. If they had, I could have decided to have them come or not on site (and be prepared for no refund of my fee) or simply move on to another trash service. The game here is they don't quote you on 'unlisted' items,' show up, try to charge you an arm and a leg for it (I could get a dumpster for the price they wanted to charge me! much more than other vendors had wanted to charge!) and then keep your deposit without having followed their own rules of engagement of how they are supposed to do business. Concept is good in theory but if you don't follow your own rules of how you're supposed to do business, it is not a business to be trusted. read more

What an incredible and professional service. Patrick and his colleague were prompt, fast and communicating with them was effortless. Had a ton of large boxes and packing materials from our move that they removed quickly. Highly recommend. Great company and service. read more

Dimension - Massive boxes and materials were broken down and removed quickly. - Junk Removal & Hauling Near Me - San Francisco, California

I would've given this business 5 stars since they are the most affordable, but the first time I booked the guy cancelled on me saying the trucks brakes had gone out right before pick up time... Still waiting on the refund for that one... I needed to add more junk to the order so then I had to book a new guy thru them, the second guy was very responsive & even tho he was 2 hrs late atleast showed up & took the junk. He was friendly/communicative via text and seemed legit. The previous booking sounded very sketchy, & customer service was slow to respond pretty sure I'm not getting refunded for that first one. This place is hit or miss, it's a gamble but you can possibly save money using them. But honestly I would recommend paying a bit more for a more reliable business especially if you live in Socal. read more

Excellent quick service. They were running late but called to let me know. Communication was great. Booking service online and knowing price right up front was key! No hassle to remove my old fridge from second story apartment. read more

Dimension - Needed fridge removed from second story - Junk Removal & Hauling Near Me - San Francisco, California

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Our first experience with this company was fine, but we requested another pickup and I can firmly say this is one of the worst companies I've ever interacted with. Their online system makes it easy to book but doesn't allow for a lot of back and forth communication, so when the tasker went out to collect the garbage and there were issues, he didn't call us to sort it out. Trash Warrior doesn't provide a communication system. Then on top of these issues we had, instead of refunding us the cost since we had to go out and buy new trash bins, THEY CHARGED THE TASKER AND FIRED HIM, AND GAVE US NO REFUND. What horrible kind of business practice is that?! He had been working with them for 2 years, and so they kept his money AND ours. This is absolutely SHAMFUL. read more

Do not book with this company. They take your money and when the provider does not show up, you can't reach anyone. Waited on chat for over an hour, call the phone number and after waiting it says nobody can take your call. They make you pay upfront so you can't book another service. This is the worst customer service I have ever had. You guys are total crooks! read more

Wow this place is great. Had a couch and the guy came at the exact time I booked the service and was a cool dude and did the job fast. They were WAY cheaper than other quotes. Like 35% cheaper! Highly recommend and as a self employed person I like giving the work to independent contractors. read more

Dimension - This was the couch he hauled away. He left the girlfriend and dog thankfully. - Junk Removal & Hauling Near Me - San Francisco, California

Would give zero stars if I could. No one showed up during our scheduled time, and no one reached out to me about the delay. Instead I sat on hold until someone finally answered, but gave me no reason as to why someone was late. 3 hours later someone finally shows up, with a small car for my huge amount of stuff I had already paid for to be hauled away. There was no way all of this would fit in a regular sized car, and I had even uploaded pictures of all of the stuff so they were well aware what was to be taken away. Ended up having to do 3 trips for the stuff, and even had to stop at Home depot for some tools to dismantle a piece of furniture that would not fit in their car. DO NOT touch this service with a 10 foot pole. read more

Wanted to surprise my husband with new furniture for our family room while he was out of town, and I needed our old queen sleeper sofa and chaise lounge from 1997 gone asap to make way. I found Trash Warriors online after looking at a couple of different services. Their price was right, they could do it the same day and I happened to be working at home that day. Booking was simple, and the Trash Warrior arrived on time and was all business but professionally courteous. Called a couple of times ahead for a status. Very efficient. Would definitely call on TW again for bulky-item needs. read more

Dimension - This beast is from 1997! Farewell! - Junk Removal & Hauling Near Me - San Francisco, California

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We were moving and needed to get a big dumpster to haul away things we didn't need any more. This place quoted up $450 for a minimum of 3 days. They then said the price was going to be $550 because the place they contract with quoted them $550. The dumpster was 4 hours late. The two men that showed up said that they were just contracted 45 minutes before arrival. They also quoted us $350 for two days NOT $550 for 3 days! I requested a refund of at least the additional $100. Dimension formerly known as Trash Warrior said no refunds!!! They then accused me of requesting only 2 days. They said that they would attempt to get the 3rd day. I told them that $350 for 2 days is a better quote and that we would be using the other company in the future. This is a very shady business. read more

I have never done a move all by myself before and it wouldn't have been possible without Trash Warrior! At the end of my move I had a fridge, large bed frame, mattress, box spring, and AC unit that needed to go. They were able to clear out all of that (for WAY under what I expected to pay) in less than an hour! My apartment also has no elevator, so taking everything downstairs was a total pain I'm sure- but they handled everything so professionally and I am beyond pleased! Will def use again :) read more

Dimension - after! - Junk Removal & Hauling Near Me - San Francisco, California

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I ordered a 40 yard dumpster from these people on12/6/21 to be delivered on 12/17 as we were moving our business and needed to clean up our current location. On 12/16 I was informed that no one with them had accepted the job and as of then we were not getting a dumpster but they were still trying. On 12/19 I was advised that they found someone who could deliver a dumpster the next day but that only a 20 yard dumpster was available. I told the lady I didn't think it would be enough room but that I was out of time and to deliver the 20 yard. Several hours later I received an email advising that they were sorry but that the 20 yard was no longer available. On 12/21 I received another email advising that she was sorry but due to the high demand there was nothing available in my area and that she would issue a full refund. On 12/28 I still had not received the refund of $756. I emails and shortly after they finally processed my refund. It hasn't hit my credit card yet. Unfortunately I had to pay a lot more at the last minute to have 1800 Junk come out. This is not the way to conduct business and left me hanging. I would go with something more secure. read more

Dimension - Junk Removal & Hauling Near Me - San Francisco, California

UPDATE: Dimensions actually SOLICITED my # at 7 A.M. to ask if they can re-charge my card hundreds of dollars for a service that they failed to deliver 5x over. I find this absolutely hilarious but also a serious sign that the management at this company is absolutely clueless. Even though I had requested service previously, I am absolutely no longer wishing to to be contacted by this "business" again. LOL at the level of IQ that went into the 7 A.M. solicitation phone-call. read more

I needed a hot tub picked up. I gave them the dimensions on their website and was told to choose "Pickup Truck" . When the driver - sorry, it don't remember his name, but he was very nice and polite - came to pick it up I thought there was no way it would fit in the truck. I should have gotten a bigger truck. He was able to drag the hot tub from the back yard to the truck and load it himself. It was a perfect fit. They charged a lot less the others I called. I highly recommend Trash Warrior and would use them again. Beverly T. I am actually from Glendora CA, not SoMa, San Francisco, CA. read more

Dimension - Junk Removal & Hauling Near Me - San Francisco, California

I used the service to remove a queen bed (frame and mattress) and it was flawless. Cheapest quote I could find AND they were able to come same day (which is amazing on a Sunday). Covid safe and brilliant service. Would 100% recommend Claudia and all of the other Trash Warriors read more

I was in need of last-minute junk removal from my office, other companies were charging $200+ just to remove a pile of cardboard boxes. I found Trash Warrior on Google, spoke with Gregory the specialist through emails around noon, and was able to have someone pick up our junk by 3:00 pm. Service was fast and easy during the whole process and I will definitely recommend it!! read more

Website looks professional, but that's where the professionalism ends. Was charged $85 up front then received a phone call later in the day that the price was changing to $200 and that they had to reschedule for the next day. Turns out this company outsources the work to other local junk haulers, something you as a Yelp user can do without the middleman fee. Trash Warrior charged my credit card up front, but now this is the 3rd reschedule. The last time "Tom" rescheduled he said would be here first thing in the morning today. I just received a phone call from "Tom" saying he was running behind and will now be here 4-5 hours later. This trash was supposed to be hauled away 2 days ago and I had to argue online with Trash Warrior about getting my $200 back and now I have to go find a different junk hauler! read more