Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

We unfortunate lost our hot water heater Sunday night we were lost on who to call to see what was…read morewrong. I then thought, well I'm a yelper, yelp. LOL. I looked at many companies and decided to give Infinite comfort a call Monday morning. They were able to get a technician to my house after only a couple of hours of calling. Fabio Dasilva showed up and was very informative and was able to pinpoint the issue. He also was realistic and told us that the heater was way past its life expectancy and we should think about a replacement. Did not force a sale or anything but did give us a quote for a replacement. The next day we decided to call back and just replace the system to avoid going through this again. They came in the next day, replaced the system and took care of all necessary permits. I would recommend INFINITE COMFORT to anyone!!! Thank you so much.

Outstanding response time and service. Fairly priced and excellent workmanship…read more Don't hesitate to reach out to them for maintenance and servicing your heating and AC equipment.

Very honest company. They don't replace what can be fixed. Fixed a nagging HVAC issue. Had a large…read morecompany come out and tell me my 7 year old system needed replacing for a whopping 17k. I knew that wasn't right but all these big companies don't trouble shoot, they just sell. Facebook recommended Brighton. I spoke to Lisa and requested a quote for a new system. She heard the history of my repairs and insisted she have someone look at if first. Glad she said that! The repairmen were stumped. Said nothing was wrong with the unit. But they took the time to really talk to me. Through that convo we diagnosed the issue! It turned out my roofers didn't set the new attic fan to the right setting. Rich fixed that and also explained how to troubleshoot issues for future repairs. He told me what can be fixed and what can't. Super honest guy. They're a little pricier than my old company but they're a lot more honest so I'll go with them. Honesty counts and is rare.

My ceiling is leaking from the central air conditioner he installed and he has ghosted me won't…read moreanswer phone class or text messages

Charlie was great. My AC was leaking, gave him a call and he was here in less than 30 minutes…read more Pricing was reasonable and he did a thorough check. Definitely recommend!

Green Ductors was great. They cleaned my dryer vents. Very fast appointment. They came on time…read more They did a great job. I'm keeping them in my contacts list to call them next year to clean my dryer vents The provide a nice before and after picture in the receipt. See below.

UPDATED REVIEW...I appreciate the technician coming back out to rectify my issues. There was a…read moreproblem with my dryer hookup and I would like if the tech would have brought it to my attention but it was a misunderstanding. He thought that I hooked it up that way but I did not. That was an oversight on my part as well as the home inspector. Long story short the misunderstanding was rectified and I will edit my review to reflect the good service I received.

A very nice technician came to our house to fix a broken hose faucet, but left a rather unsightly…read moreburn on our siding and melted metal dripping down the siding as well from where the faucet was soldered on (I assume.) My husband forgot to mention we needed the electrical outlet checked that was directly next the faucet on the outside of the house. The tech didn't even attempt to help us with it, even check it with a voltage meter, because it was not on the original job order. This is understandable since he has other jobs to get to, but frustrating after seeing the damage. He was very friendly and quick, which was appreciated, but for over $200, I would have liked him to not leave it looking worse than it did before. We have had really good experiences with them in the past, but this job wasn't their best

Very good service prices reasonable Workers know their…read moreprofession and are reliable. Wish they could do electrical. Hope they continue with their services.

Hot water heater replaced. Matt is the best in the business, quick response and fast replacement of…read moremy hot water heater. Very professional and reliable with very fair pricing. Highly recommended

So happy to have found Preferred Plus after reading reviews online! We had water in and around our…read morefurnace, and I called Matt around 9am. Within a few hours, he was at my house and the issue was fixed. Turns out it was a faulty water valve to our broken humidifier. Price was reasonable and he provided quotes for potential future service. Matt was a pleasure to work with and I felt he was honest with his recommendations. Looking forward to use him in the future!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.