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    Dillard's

    3.0 (13 reviews)
    Open 11:00 am - 8:00 pm

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    Photo of Mike S.
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    1 year ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Photo of Ashley G.
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    12 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    14 years ago

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    15 years ago

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    10 years ago

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    Photo of Amber E.
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    11 years ago

    Amy in the boys' department provided THE ABSOLUTE BEST customer service I have EVER received in my life! Her managers will be notified.

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    15 years ago

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    Sendero Provisions

    Sendero Provisions

    (4 reviews)

    The bad reviews here just don't make sense to me or seem to have anything to do with the shop…read more I've ordered from Sendero multiple times and have never had an issue. This flagship store isn't extremely large and in fact it's definitely boutique-style. They have a great selection of clothing and accessories. The store is immaculate and well-appointed. We stopped in because my boyfriend needed new shorts (he LOVES their shorts) and I have to say service was fantastic. The employee on duty and I had a lengthy convo about jumpsuits and my love of them. We're huge fans of the provisions they put out and huge fans of the shop and its concept.

    Cool stuff. If you ever receive it. Two weeks and still did not receive my shirt. I emailed to…read morecheck on the status and was told they were currently updated their delivery system to better serve customers. I was told my package was out the door the following day. 10 days later I still didn't receive it. I sent an email requesting a refund and asking why it hasn't been delivered. No explanation, I was told my order was canceled and refund is on its way. From a business approach, fair + thank you for the prompt cancelation of my order. But not communicating some kind of ownership in the issue and delivery is not a good way to cultivate long term customers. I like y'all's shit, so I'll probably try again. You guys haven't failed me before. Maybe that's why I held yall to such high standards. TBD

    Plato's Closet Waco - Steve Madden shoes

    Plato's Closet Waco

    (35 reviews)

    $$

    Plato's has some cute clothes, jewelry, shoes, etc for great prices and often has sales. It does…read moretake some digging to find the clothes because there's tons but everything is organized pretty well. The staff can be helpful but often they seem as if they don't want to be working. They can be very unhappy when helping which can be frustrating. If you have clothes you want to sell and get some quick cash you can bring your clothes here. Most times they will take the expensive things and only offer you a low price but it's great if you want to get rid of clothes you just don't want at all anymore. (I have sold my old clothes here multiple times and they have never offered me more than $30. Usually I bring in 20-30 items at a time and they rarely take much)

    If I could rate no stars, it would be a big fat ZERO. I went to store and asked if they accepted…read morewomen's clothing and gave example of 1X, 2X and was told yes. I took in women's dress pants, cotton slacks, capris. When I went in to pick up my items (approximately 50 items and all returned to me) I was told they do not accept formal wear. I stated there was no formal wear and questioned what were they considering formal wear. I finally was able to figure out they meant dress pants. I also inquired about why not my jeans and was told no colored jeans r capris.Why didn't they tell me this in the beginning when I made a special trip into the store to inquire before I took in items? All items were taken off the hangers from the dry cleaners and folded neatly but when I received them back they were all wadded up in my baskets. Most horrible experience I have ever encountered! I know lots of people in this community and a lot of surrounding communities and plan to tell everyone I know to NEVER, EVER do business with them!!! My hope is they go out of business for being so ignorant not knowing professional women wear dress pants for office attire or for church.

    Burlington

    Burlington

    (5 reviews)

    $$

    They have some decent items sometimes. It would be so much better but…read more... you literally get in the line and it doesn't matter if there's one person or 25 people in line, every time you have to literally plan on waiting like 15 minutes in the line because they don't bring up any more cashiers to help check people out. A lot of times there's even employees just hanging around the front on their phones. Like what in the world? And there are literally eight cashier stations and every single time that I have come to this place (and keep in mind I live very close by so I come fairly often) and every time there's only one cashier station being used.... Hey, improve that and then ya'll have a great store!

    On 10/9 I went to Burlington and brought $47.59 worth of merchandise and when the cashier which was…read morevery nice gave me my change back she didn't give me the exact change back and when I got home my money was still wrapped in the receipt she gave me and I counted it which was $32.41 she had short changed me $20 so I called and Aubrey the manager told me to come back when I got there it was another manager which told me they had to watch the cameras and to leave my name and number which I did and so the next day around lunchtime I called Aubrey answered again and I asked her if they watch the video she said yes I have your money you can come get it I get off at 3:30 so I went again she walked out and said I can't give you your money they watched the video and she gave it to you I'm like No let me see the video she showed me now keep in mind this video is clear perfect and you can see that she didn't give me all my money and I pointed it out to her. Then she said I can't do anything about it sorry I'm like are you serious can I have the corporate number she gave me 609-387-7800 and the lady told me she couldn't do anything for me to call back and ask for a manger higher then her and so I called back Aubrey told me she couldn't give me that name per policy or her number so I asked her what time do she come in so I can talk to her she said I can't tell you that either per policy which she gave me another number which is the same number just different. So I called back she then continued to hang up on me while laughing in the background i called 6 times which I have the screenshots of the call then I called her from my other phone she then answered saying Hello I said why are you playing and hanging up now I'm pissed off because your playing games. All this over $20 that they could have just giving me back. Aubrey needs to be demoted from being a manger because you don't do that to paying customers this is bad customer service something needs to be done and I need my money back. I feel like this is not the first time they been stealing money from customers. This is definitely stealing .if someone would've been stealing from this company actions would be taking.

    Dillard's - menscloth - Updated May 2026

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