Thanks to a P.G&E. power burst, my Starlink system was destroyed which then disabled our cell…read morephones. Dealing with Starlink support was very ineffective. We drove to Advanced Concepts and talked with Jim. Besides being a nice guy, he knew exactly what had to be done. All of our generation 2 Starlink system had to be replaced with generation 3. He received nothing from us but our sincere thanks, but when a technology issue raises its ugly head in the future, we will head to see Jim. We highly recommend Advanced Concepts in Redding.

Advanced Concepts is my go to for any computer or technology issues. I recommend them for myself,…read moremy friends and family, and any small business owners I know in Redding, California. This is the team you want working on networking problems or any technology challenges you may experience. Jim is their fearless leader, and I have had the pleasure of working with an excellent technician named Phil. They truly go above and beyond every time. Their pricing is fair, and you simply cannot beat their level of knowledge, expertise, customer care, and service. Do yourself a favor and call Advanced Concepts to handle your technology needs. I assure you, you will not be disappointed.

This is such a great small business to support, and most importantly, they are excellent…read moretechnicians and get the job done with no B.S. and lickety split. YES- You want to do business with Redding Smart Repair! They have the training and the parts supply-chain connections to fix our hardware efficiently and competently. THANK YOU, Redding Smart Repair! Seriously- you ordered, received, installed, my replaced laptop screen MUCH faster than I was expecting. YOU TOTALLY ROCK! Thanks for your expertise and professionalism. Ten stars!!

by law they are supposed to put it IN WRITING if they are going to use generic non OEM parts. The…read moredo not do this BUT they charge the price of the official OEM parts! They also do not do diagnostics after their work to make sure things work. The employee David asked for my son's pass code which is shady and security risk and also said I should not turn on "maintenance mode" which is for Samsung phones for security and privacy when getting repairs done. All of this has been super shady and dishonest. Then he lied saying he told me on the phone it was not official parts... which is a lie because he did not and the law still says it has to be in writing. Seems they have shady cons going on here. Another store down the street charges the exact price they charged me but for the official OEM parts! Do not appreciate having my time and money wasted.

Great customer service! Very efficient and kind. I needed a new battery for my iPhone 11 Pro. The…read moreowner diagnosed the issue and had my phone repaired in less than 30 minutes. He is very honest and professional. It's clear that he is passionate about his business. The pricing was fair, and it was actually more affordable for me to bring my phone here than to bring it to the Apple store. There's also free wifi available to customers who need to wait in the lobby for their repair to finish. I would return for any future repairs!

Second time I wanted to use lightning phone repair. Called first and discussed my broken iPad…read moreglass. He asked a bunch of questions and said it would be better to replace However the iPhone glass case was replaced the same day after a call and his price was in step with other stores The value was he was available and a nice clean environment. Pleasant customer service

I have nothing but good things to say about the team at Shasta Computer Repair! I haven't had a bad…read moreexperience yet and I do a good bit of business with these guys! Awesome customer service. Great central Redding location. Quicker turnaround than competitors. Good pricing. Clean office. Professional staff. If you need your phone or mac repaired I highly recommend this company and the biggest reason why is because they are in it to help you and they don't mess around and try to sell you parts you don't need. Very trustworthy people here!

My laptop started having connection issues out of nowhere, I tried to do the simple things that…read moreusually fixes minor issues - rebooting, resetting and restarting everything. It was out of my expertise at this point so I searched for an expert and called different places before finding Shasta computer repair and I am very satisfied, he let me know what he was doing every step of the way in the end I had to replace the wifi card which he was able to do same day because he had some extras. Very affordable compared to most of not all the places I called. Over all very delighted and would recommend to anyone

Every time that I have asked for help they did a great job will continue to call on them when I…read morehave problems

I have been with Nerds for about 10 years. Rates were going up and what with AI the service was not…read moreas good. To save money I signed up for a two year program. Additional charges were requested. Then I was told that because I replaced my lap top I would need to come up with over $100. I said no. I am done. I want a refund for the year and a half I have with Nerds. I was told that they could not do that. So now I have paid for a service that has no value to me. There are other companies that provide this service.

I needed diagnostic work on an older Canon laser printer. I dropped off the printer at the end of…read moreJanuary, but was not issued a receipt showing what I left, the date of estimated diagnostic, or the customer's description of the problem (electric in nature). The drop-off payment receipt said only, "Express Item - Base Price." I was told they couldn't get to the printer until the following Monday. I called on Tuesday and was told something like, "I didn't say Monday. I said Wednesday. You said you weren't in a rush, and you were going out of town." I had never said I was going anywhere. Then I waited: Wed, Thu, Fri, Sat, Sun, and called on the following Monday. I had also said I wanted a diagnostic report before authorizing repair. There was no forthcoming call or email on the status of the Canon printer. I called on Monday (that is 1 wk. after the initial, promised review date) to say that if they weren't going to get to the printer, I would like to pick it up with a possible refund of the $50 drop-off fee. I would take the printer elsewhere. Bob said: there wasn't a problem with the machine; they cleaned it and left it "on" over the weekend; I owed the balance of $50 for the service fee; they don't repair machines for free. I picked up the printer later on Monday morning: Bob said they weren't charging the extra $50 repair fee after all. I asked for a demo to make sure the issue was corrected; Bob refused and loaded the printer in my car. I was asked to sign a final receipt saying that "customer refused to pay our fee of $100." I refused to sign the final receipt because I never refused to pay their fee. I only wanted 1) a correct diagnostic, 2) within the stated timeframe, and 3) an estimate of charges before authorizing repair. On the final receipt, there is no written statement corroborating what Bob told me over the phone. That is, there is no description of any work that was performed: no "cleaning," finding "dirty rollers," or "did not find any electrical problem." Basically, I paid $50 for my printer to sit in their office for 1 week. Summary: not forthright in communication, in written documentation, or in repair.

I contacted Bob Uriarte at Alpha Copy in a panic after my existing printer failed. I had shopped…read morefor a new printer on my own and because of a parts shortage, I could not find what I needed for my business. Bob took on the challenge to find me a new printer immediately and found one for me quickly. It was shipped to me the next day, along with a drum and toner. Bob and Robert, his tech, and his other staff have been super responsive any time I've had questions, issues or needed supplies. They literally kept my business running with their quick action, quick set up, and excellent customer service. If you need a printer and you're within an hour or so of Redding, I highly recommend Alpha Copy. If I could give more than 5 stars, I certainly would.

Joshua did an excellent job at fixing my phone, I had severely broken the phone screen. He met me…read moreat Starbucks. I knew immediately who he was. Looked very professional. It took him about 20 minutes and he fixed it right inside the coffee shop while I sat at another table and worked. He even took the time to see if there were any other issue with my phone. Call him, he even worked around my schedule! Great service!!

Okay, while my heart is STILL pounding, I want to give a Shout Out to BusinessWare (Wayne & Debbie…read moreFacca) for SAVING ME! I had an email that I knew was Phishing, and I wanted my computer to automatically move this to Trash. I know just enough about creating Rules in Outlook to be dangerous. ‍ So I created a rule to move future emails not realizing it was the identifier that was MY email address. POOF!! EVERY email I had in my Inbox going back to 2014 (some I refer back to from time to time) was GONE! Talk about blood pressure rising! I began to attempt to undo the new Rule, then thought "Stop while you're ahead, and call BusinessWare!" They were on it With a call back in 10 minutes, and were able to retrieve all the emails I lost AND removed the Rule! The damage I had done was put back to Right in 5 minutes over the phone with computer sharing expertise. Don't hesitate! Call when you have any issue with your computers! 530-223-3333

Wayne and his crew have always been a phone call away. I no longer live in the area and I am in a…read moredifferent timezone. It doesn't matter what time I call with a problem, the team at BusinessWare is remoting in to assist and get my business running again. A small business feel with big business capabilities. They truly care for our business and want to make sure we are running at 100%! Thank you Wayne and team!