For a small rural internet company they are great. This is not in the middle of DFW so dont expect…read more300mbs speeds, but i stream and work on complicated excels and everything works great at a reasonable price. They use a signal to a tower system at Possum Kingdom. We have been wrecked by high winds and hail storms this Spring. They can come out same day and reconnect. They have so 3 times this Spring, what else can I ask for as a customer. Props to Laura in the Graham office, she is great.

NSB's customer service is unmatched! Just received a call from NSB telling me that my service…read moremight be out. They'd had an outage and from their end, it looked as though my service hadn't been restored. I had no idea! She told me what I could do to resolve the issue and said they'd have a technician out today if that didn't correct the problem. A problem that I didn't even know I had was resolved immediately - that's what you call proactive customer service! Thank you, NSB, for your quick and reliable service!!

This is an outstanding local company. No dealing with customer service people in a foreign country…read moreor speaking another language other than English. Very efficient service and rates of about half of AT&T. Ported my number within a few days and a very qualified crew installed the service. Highly reccomended!

From the owner: Your outstanding communications provider! Offering Broadband Internet (Fiber), Business Solutions,…read moreReliable Voice, Long Distance & the BEST customer care around!

I had really good service from Brian on a 2 yr old Dell laptop that had a number of issues. He…read morefollowed up, called me several times to explain what he needed to do. Fixed within a couple of days and machine is working great. I was stunned how little he charged, the price was definitely right. Would use again.

BEWARE I was lulled into a false sense of Christianity,…read morerespect and kindness when I heard the answering machine message on BWN Computer Repair and Service's (Hwy 16, Graham, TX) phone (940-282-0290) when I left a message asking for a return call yesterday. I reported to my employer the outcome of this attempt at obtaining help from, whom I thought was to be an expert, and he immediately suggested I write a review. I said 'no' but having slept on it - here it is. To the owner's credit, he actually did call me back. That's where all things changed...for the worse and I am sorry to state there is absolutely nothing else good to say about this company and/or its customer service. I was met by yelling, the hammering of his desk to accentuate his points, extreme disrespect, lecturing, continual insinuations of my ignorance (or anyone else's) of computers and absolutely no listening on his part! It was amazing. I haven't met with that level of demonic behavior and treatment in many many years - such anger! AND, I was never allowed to even explain why I was calling or even ask a question - the owner never closed his mouth long enough to listen to anything I (the potential customer) had to say. I kept quiet until he finally stopped to take a breath, I thanked him, wished him a good day and hung up!

I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

Keoni Cano was great!He was very knowledgeable to the installation.Mr.Cano called us 30 minutes…read moreprior to the install to insure us he was on his way.Great tech!!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

I got service from ladybug wireless for a month. The router they provide does not have solid…read moreconnection when near other Internet data users. Not useful for truck drivers. May be useful for rural areas that have a good cellular connection. I asked to cancel. They sent me a long winded email basically begging me to stay. I basically told them it was pathetic to beg. The owner got frustrated with me and stated that I am not welcome back. Their online portal doesn't work. I couldn't login. They may fix it at some point but at the moment it's broke.

I was not happy with their service, customer service or policies…read more I feel like their policies do not take care of the consumer trying to establish a good internet connection, test their equipment as per their guidance or see if the service will work. It did not work for me because I have "double pane" windows. I cancelled the service and was unable to get a refund for a 300 Gb plan when less than 50 GB was used. I feel the less than 50 GB used was part of the "set up" process the company asks you to follow and set my family up for failure. I posted an original reply here and contacted BBB. Then was threatened with a lawsuit for slander. I changed my reply to only reflect the facts and how I felt dealing with this organization. The truth is, I think the service and company are trash and will not be intimidated by their threats. The 1st Amendment and anti-SLAPP laws protect me from their vial threats and intimidation. I do not recommend them for use. Advise you to conduct research on other companies and their guarantees. I found one from TX that works and had exceptional customer service. They continue to threaten legal action, lie about me contacting them and have had this review removed once already. Shameful. I do not expect a refund or any additional "action" from them. Just for the truth to be out there to help others looking for rural internet.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

They do not care about their customers, especially small businesses. I have not had service since 3…read moream last Friday morning. They missed their scheduled service time to resolve the issue that was caused by their update on Friday. It is now Monday & I still don't have service.

I don't know if this update is a review for Taylor telecom or yelp but 20 minutes after this post I…read morehad the most amazing tech on-site, who was polite, honest and efficient. Now we have internet. For future reference Taylor telecom... just communicate. We went thru that storm. We understand the far spread damage and understand it may take days but also understand we have broken fences, missing barns, damaged roofs, neighbors in distress... we just need honest and open COMMUNICATION. Waited weeks for them to arrive to put in our internet. They broke the main waterline going to our house. Took weeks and several phone calls before they completed fixing the waterline. Everything was going ok, had to reset the box weekly, but not terrible. Had a big storm in the area and called to tell them that our internet was out, figured their equipment got fried somewhere. They said "yes it's an outage, be patient, we have crews out working on it". Waited thru the weekend with no communication and still no internet. We call back on Monday "oh there's not an outage, there's just a lot of people with problems but since there's no ticket your not even in line to get fixed" they finally made a ticket and promised someone would call because there are people working thru the holiday. We call back again "oh no one will call you today it's a holiday". Taylor communication is the worst at communicating with each other let alone their customers. Not a terrible service until the slightest hiccup happens then you will not get any reliable information and certainly not the service your are paying for.

Great Internet service provider. Have used them for over them for over 5 years. Have not had many…read moreissue but when we have, they have always been fast and courteous with service.