For a small rural internet company they are great. This is not in the middle of DFW so dont expect…read more300mbs speeds, but i stream and work on complicated excels and everything works great at a reasonable price. They use a signal to a tower system at Possum Kingdom. We have been wrecked by high winds and hail storms this Spring. They can come out same day and reconnect. They have so 3 times this Spring, what else can I ask for as a customer. Props to Laura in the Graham office, she is great.

NSB's customer service is unmatched! Just received a call from NSB telling me that my service…read moremight be out. They'd had an outage and from their end, it looked as though my service hadn't been restored. I had no idea! She told me what I could do to resolve the issue and said they'd have a technician out today if that didn't correct the problem. A problem that I didn't even know I had was resolved immediately - that's what you call proactive customer service! Thank you, NSB, for your quick and reliable service!!

Terrible service. I'd say I have no internet connection at least 20% of the time, and when I do,…read moreI'm lucky to get a download speed of 5 mbps half the time. Anytime there is a thunderstorm, or just a heavy shower, I can count on no service for hours after the storm or rain has passed through. There is no one in their office after 5 PM weekdays or on weekends to contact when I have an issue. The only reason I've had their service is because there is no other "local" company. I'm switching to Dish Hughes Net even though it's a bit more expensive. Don't waste your money.

I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

Keoni Cano was great!He was very knowledgeable to the installation.Mr.Cano called us 30 minutes…read moreprior to the install to insure us he was on his way.Great tech!!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Worst experience ever! On 2/13/26 my husband & I had promotions on our phones to upgrade to the new…read moreiPhone 17 Pro Max w/ $550 off w/ trade-in we went into the store not the 1 in the mall, sells guy named Mike told us he was new. he was very nice. He was getting everything ready. He said let me go get the phones. He went to the back. He came back w/ no phones. said his supervisor said that it had to be done Online. He said why don't you get some lunch order them online select to pick up in store we can have them ready by this afternoon. Y'all can come back & pick them up later this afternoon we did that the only thing is the only option was shipping only . On 2/15/26 we were outside when UPS delivered 1 small box containing the items to return the trade-in Phone just 1. my husband contacted Verizon through the chat & let them know that we both had received text messages saying that our phones had been delivered, but that we did not receive our phones that we only received the 1 box containing the trade-in item. The lady that my husband spoke to said that she would open a ticket that it would take 48 hours on Monday we hadn't heard anything so I reached out to them. They wouldnt speak to me telling me that they would only speak to the account older, which I am a manager on the account, but they would only speak to the account older. My husband works overnights & he was asleep. I explained this to them, & I explained that I was a manager on the account that they could speak to me, but she would not speak to me, so I then had to later. Wake my husband up & tell him this so that he could then try to speak to them through the chat again & they told him that the 1st person had put the ticket on hold. They didn't know why the ticket had been put on hold, but that they had to open a new ticket & it would then take another 48 hours by Wednesday I had enough I called. I had to speak to 3 different people to finally speak to a supervisor all 3 people had to have my husband say I could speak to them. He had to give them permission for me to speak to them, even though I am a manager on there. Finally, I spoke to a supervisor explain the situation explain how long it had been taken. Keep in mind that on Friday the 13th we have paid $259.41 for sales tax & fees for these phones & haven't received nothing & all of the time they kept asking are you sure you didnt receive these phones? No, we didn't receive the phones so she then was trying to re-order the phones, but said because the ticket was attached to the missing phones she was gonna have to have ordering help replace the order. Then the next thing you know after 2 1/2 hours on the phone with her, some guy was on the phone she had been dropped off the phone. Her name was Sheena was the supervisor she had been dropped off the call & was the ordering guy & he had no clue how to get her back on the line & he disconnected the whole line so then I had to call back & finally EJ was able to re-put the order in for the phones without the promotion without the refund so I had to pay $198 for them to re-order the phones so that we could get the phones the next day on Thursday almost a week later in the store in the mall so I called Thursday & ask if the phones were ready some dude answered the phone. I gave him the order number he said yes the phones were ready so we went up there Brandy I know is smiling with greeting us with a big welcoming smile. I tell her we're there to pick up our phones. She said they don't have an order ready for us. She doesn't know why he told us. It just happens. Jaquees comes in about that time & she asked him to assist her in finding out what's going on with our order. I explained to Brandy what all has been going on with this order & how we keep getting 48 hours 48 hours 48 hours 48 hours & here it has been almost a week & we have not gotten our refund from the initial order how I had to pay again last night & now here they're telling us our order is not ready again Jaquees look at the computer &attach to our order says fraud so he gets on the phone to the customer relations whatever & to the fraud department & they don't show any fraud on there. They don't know why it's showing fraud. They can't release the order to us because it's showing fraud on their side so they need the order canceled so they have fraud department transfer him to another lady which this lady says she can't cancel the order. She doesn't have that authorization that it has to come from a higher authority so he then tells her then to please connect him to the supervisor & she sits there argues with him for at least 20 minutes & he tells her six different times please just let me speak to the supervisor you've already told me that you cannot assist me with this issue so please just connect me to your supervisor finally after almost 45 minutes. He finally gets to speak to the supervisor. We then are able to get the refund for the 198 that I paid the night before they are a

A HUGE improvement in service after I made the switch from my former provider. I used to be with…read moreUS Cellular for over 10 years. Thought I had it good there. That is until I started comparing to coworkers Verizon service. I might be paying more than I was at USC, $30 more for similar plan but, I am now qetting so much more than before. My phone rarely ever drops off 4G unless I go into some bunker of a building and then it's 3G. Can't say that with USC as I was lucky to get 4G 25% of the day. I'm happy I made the switch!!

The connection is alright and we haven't had any problems with customer service until today…read more The guy who came out was very opinionated. I simply allowed him to fix our wifi and noted his complaints as he uttered them. He advised multiple times that we move and complained about having to come out to our home on a Friday afternoon before Labor Day weekend. He even said that we owed him "a whiskey or something" and said that coming out to our street to help us and our neighbors is the worst. It's really not my problem if he doesn't like his job or enjoy the location of our home. He doesn't have to live here. And from now on, please do us all a favor and send someone else. I'm sure he would be okay with the arrangement as well.

From the owner: Pinnacle Network Solutions was founded for one reason only; to provide fast, reliable on-line…read morecoverage to rural areas that big companies won't serve. No longer do you have to live in the center of town to be connected. We offer high speeds, up to 5mps download, and dependable signal to even the most isolated area. Pinnacle provides custom installation and business services including in-office consultation and installation. We provide service to hundreds of customers in Petrolia, Burkburnett, Archer City, Iowa Park, Lake Arrowhead, Wichita Falls, Olney, Holliday, Nocona, Dean, Electra, Byers, Cashion, City View, Henrietta, Arrowhead Ranch Estates, Newcastle and now even in Vernon. And more locations are being added soon. All of this, at an affordable price...from $49 per month.. Speed...reliability...innovation. Pinnacle Network Solutions provides it all.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

They do not care about their customers, especially small businesses. I have not had service since 3…read moream last Friday morning. They missed their scheduled service time to resolve the issue that was caused by their update on Friday. It is now Monday & I still don't have service.