I had a flat tire that needed a patch so I called them up and asked them if they could repair it…read more They told me to bring it in and that it would just be a complimentary repair. Upon waiting a day I called and asked about it and they told me the work order was never put in so they had to hurry and rush it in. After that the repair was done quickly and I was happy with the quality of work. The guys inside the shop did great. The only issue was after the work was done they charged me 23 dollars for the flat repair. I have no issue paying this for the service provided, but I was under the impression that it was complimentary.

Bought new tires and a front end alignment for our truck that we use to tow our travel trailer…read more This intended use was expressed multiple times during the tire selection and service consultation. New tires were dangerously under-inflated, all four had less than 35lbs. Les Schwab returned this vehicle to me in an unsafe and unroadworthy condition. All four tires being this low while towing a trailer could have led to a catastrophic equipment failure and accident. Under-inflating tires causes premature tread wear and early tire failure. No amount of explanation is going to overcome this complete failure of quality in service from this location.

Overcharged for simple oil change charged $169.00 for an oil change I was told would be $90-$120…read more Their excuse was that they had to use expensive oil they said they had to because of mileage, they didn't tell me about this beforehand. They also said there is a huge oil leak problem that needed to be fixed, which is very strange that there was no leakage before I went in. I believe they did this because I am a woman. DON'T LET THEM DO THIS TO YOU NO MATTER HOW BADLY YOU NEED YOUR OIL CHANGED. I would rate them with a zero but can't

Ken and Angelica were such a pleasure to deal with. True professionals that cared about their work…read moreand the customer's experience. simply put... the were exceptional. Thank you Ken and Angelica!

Watched one of their trucks blow through a residential 4 way stop near a school and almost T- Bone…read morea school bus full of kids and almost toon out a truck who when they honked to try to get his attention the driver proceeded to flip off everyone at the 4 way. From other reviews their driving seems to be a persistent problem they don't care about. Thankfully the school bus driver was able to avoid him and keep the kids safe.

Had bad experience there. Bought a tire from them for my semi. Down the road about after 1000 miles…read morenoticed big bump on side of the tire. Had to replace it. Came to those guys with a receipt explained what happened , showed picture of bump asked just to refund money for the tire just and not for labor I paid about 200$ to put it on than to put new tire on. They refused NOT gonna use this shop again.

Went here yesterday before noon to get my oil changed. The attendant scanned the wrong code (inside…read moremy door) and said "wow, way more information than I need". Then he tried to scan the code on my dashboard (didn't work), then his coworker called him under the hood and showed him where to scan. It was like training day. Now, the kicker. As these guys are looking up my vehicle information (I'm sitting 10 feet away with my window down), the guy turns to his buddy while laughing and says "can you believe they put a 2.7 liter in this thing, I've lost all faith in U.S. automakers". Obviously everyone present was cool with this as all they did was laugh. Not sure how much more unprofessional someone could be but if you are trying to ensure you don't get repeat business, you're killing it.

We stopped here on a road trip on a Thursday afternoon to get our AC serviced, they took us right…read morein and did the job super fast! I'm not gonna lie I have generally been skeptical of mechanics in the past- especially franchise places, but this specific location has changed my mind and restored a little bit of my faith in humanity. They even gave us a discount and topped off our fluids for us! I guess it just goes to show that being nice to people can go a long way.

Very great mechanic and very good understanding of vehicles and very well with the price range…read moresomething I was able to afford and get done in a timely manner recommend him highly

Very Honest, knowledgeable, best car mechanic around! His prices much less than usual auto repair…read moreshops. I shopped around at 5 different auto repair shops on pricing to replace a cracked oil pan and chose him. Not only did he replace the pan, but he also did a full assessment on my car, topped off the fluids and did a complete synthetic oil change. Great guy who speaks in layman's terms. Extremely happy to have Roy's Garage as my new mechanic!!

Let me start by saying this company deserves 25 stars!! I've been to many mechanics and shops in…read morethe tri-cities the last 25 years. Most of them do a great job the first few times to gain your trust & business, unfortunately they fall backwards and end up doing worse in the future. Then you are back to square one. But Jason from Roy's Garage is different from all the others. I fist used them about 4 years ago by recommendations from co-workers. Thru countless times I have taken my vehicles or have recommended others to go there, I have never once had or heard about a bad experience with this company. His motto is "honest work at honest prices", I truly believe he stands behind this statement. I seldom write reviews unless I receive terrible service or get ripped off by the few bad apples out there in business. But let me make no mistake when I tell you that you will not find a more honest, dependable & affordable mechanic who will do a better job. If you have a need for any auto mechanic services give Jason a call, you won't be disappointed.