Worst customer service ever! I placed an order through FTD for my mom's birthday. Dickson Florist delivered a week early, stating that it got mixed in with Mother's Day orders. I called FTD and alerted them. FTD told the florist they wouldn't reimburse, so the florist send the delivery driver to take the flowers back from her hands. When I called them, they stated that they didn't like to work with FTD and the "foreigner" they spoke to made them take them back. They were to redeliver the following week for her birthday. They failed to do that. My mother NEVER received her flowers on the correct day. What a mess! Do not use this florist ever! read more