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    Bloom and Bliss Boutique

    5.0 (1 review)
    Closed • Closed

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    2 months ago

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    Plato's Closet Cool Springs

    Plato's Closet Cool Springs

    1.9(62 reviews)
    6.3 mi
    •$

    I brought in a collection of high-end clothing accumulated over years--designer pieces, premium…read moredenim, and items with real value. After hearing nothing, I called multiple times trying to get an update on my items. Only then was I informed that they had already been donated because the store had supposedly sent three text messages that I never received. Not one. The first successful communication I received wasn't a reminder, a warning, or an opportunity to retrieve my property. It was being told that my clothing was already gone. What happened next was somehow even more insulting. After learning that my items had been donated, I was offered $30.93 if I was willing to drive to the store and pick through what can only be described as a palace of dollar bins. Years of collecting. Designer pieces. Premium denim. Gone. The solution? Thirty dollars and ninety-three cents. The entire experience felt less like customer service and more like being informed of a decision that had already been made without me. What bothers me most isn't that a mistake occurred. It's the complete confidence in a process that never successfully contacted me, followed by a resolution so disconnected from the value of what was lost that it felt almost sarcastic. If you're bringing in clothing you actually care about, understand that "we sent a text" and "you were informed" appear to be considered the same thing. I learned a very expensive lesson. Plato's Closet learned that $30.93 is apparently the price of accountability.

    While customer service at this location is no good, their selection of goods is actually quite…read moregreat! I found these boots there, real leather, phenomenal condition, $25. The store is a mess. You have to dig. Come with a positive attitude. But you can find things. Just try to ignore the rude employees. Still gets a decent review based on product. All other aspects would get a 1 or 2 star review from me.

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    Plato's Closet Cool Springs
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    Old Navy

    Old Navy

    2.2(17 reviews)
    7.0 mi
    •$

    I'd say each time I come to this store, it doesn't matter if it's a weekend, weekday, day or night…read moreit's usually trashed, and usually have long lines to try on and long lines to check out or return or even simple just order pick up! I'm increasing a star in my review because I do think things have gotten a little better with time. I love that they are being more size inclusive but that also means most of the mediums and larges and 6-10s are already sold out. I also HATE that things aren't priced the same online and in store with the same promos. Maybe there's just an XS and S in something that is 40% off today but I go online and it's a different price and different discount. HOWEVER PRO TIP. Not sure if they are supposed to match online but it's always worth it to ask! The Spring Hill store is much better imo. I'd drive to go to that location instead.

    This Old Navy is situated in large shopping complex along with Five Below, Best Buy and few other…read moremajor retailers. It is your standard Old Navy location for the most part. I used to love Old Navy for a variety of reasons, especially their selection of shirts and jackets, but today's stores are always so disorganized, and it is overwhelming to get through...and this location is an example of just that. Service is also an issue at this location. Never staff on the floor and the registers back up very easily. Overall, I miss the Old Navy's of the past. If I find myself in this complex, I will pop by, but wouldn't go out of my way.

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    Old Navy

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    Bloom and Bliss Boutique - womenscloth - Updated October 2026

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