Greatest skate shop in Seattle! OG! They know what's up! Awesome selection on boards, awesome…read moreclothing

This record store is small but mighty. The collection of used vinyl is tiny but very well curated-…read moreI came across TWO Crass sleeves! The new selection is bigger but still small enough to clear your way through entirely in about thirty minutes. Their rap section was bigger than most stores thrice BMS' size and, again, was very well curated. If you go to the store and come out without having seen anything you want to purchase, you probably need to reassess your musical taste. I wish we'd have dropped in earlier so I could have checked out the hoodie and clothes section. It looked rad.

Really great customer service today from both associates. There was a staff with glasses and short…read morehair wearing a Do Good sweater. They helped me find a an ear band for cycling and walked me through various bags options. I returned with my bike and a tall staff person was navigating a virtual work meeting, helping me with a non functioning pos, and working the floor alone. The multitasking from both staff was stellar and I've never had a bad experience at this location. I randomly walked in when a manager was training staff a while back. I think he was going over split payment and retrieving a payment without a receipt. The level of depth in the training was outstanding. I love the quality, the value and the durability of these goods. They are well made and I choose them over NorthFace and Patagonia for this reason. Leaving 5 stars. Pleas e elevate this review to corporate. Thanks! Bo

Received incredible customer service from Luke at the University Village Cotopaxi. I had to return…read morean online purchase of a jacket that was worn once, months ago. It was too large. Luke was able to reverse charges on my cc, help me find the correct size, and extended the discount I had used when I first purchased this in April. I went in with little hope and left one happy Cotopaxi customer.

I've been coming here for years, but this was my second visit in less than a month. A couple of…read moreweeks ago, I bought a pair of shoes along with custom insoles. They were definitely more expensive than what I could have found elsewhere, but I've always felt this place stands behind what they sell, so I didn't mind paying a little more. During that visit I also signed up for the VIP membership. For what it costs, the benefits seemed like a no-brainer, especially the 90-day return policy. After wearing the shoes for a while, though, I realized they just weren't the right fit for me. On top of that, the custom insoles had started squeaking every time I walked, which became impossible to ignore. I went back today expecting to return everything and maybe try something else. Instead, I met Yella. She never made me feel like I was inconveniencing her. Before talking about a return, she wanted to understand what wasn't working. She tried a few adjustments, asked questions, and then said something I honestly don't hear very often anymore: "What do you want to do?" It wasn't just something she said because she had to. She genuinely wanted to help me find the best solution. From there, the whole experience went to another level. She had me take off my shoes and socks, put me on a treadmill, and recorded how I walked and jogged. Then we moved over to another station where different sensors measured my feet from every angle. Finally, she showed me a detailed report on the screen explaining how my feet move, where the pressure points are, and why the original shoes weren't working as well as they should. I learned more about my feet in 20 minutes than I have in my entire life. The funny part is that I walked in planning to return roughly $400 worth of shoes and insoles. Instead, I walked out happy--and with another pair of shoes. The pair Yella recommended, along with the fitting technology, felt right the moment I put them on. Good products are easy to find. People like Yella are much harder to find. She turned what I expected to be a return into one of the best customer service experiences I've had in a long time. That's exactly why I'll keep coming back.

Came to buy runners, walked to the back past the staff talking amongst themselves on the running…read moremachines. Browsed for about 5 minutes with no one caring to offer assistance. Very awkward experience for a specialty running store, didn't feel like I should have to be the one to approach the staff who aren't busy to ask if they can assist. Was able to get runners elsewhere.

I bought my first bike and brought it in to see if everything is okay. Chuck quickly fixed a couple…read moreof things and made me feel safer riding my bike now. The service and vibes at Gregg's is outstanding!

Let's take a moment to appreciate Chuck !…read more Went to Gregg's last week to make sure everything was in working order after a minor fender-bender. Chuck was on it! After spending a fair amount of time fixing the dent and assuring things were good I pulled out my card to pay. He refused to take it and said he "just wanted me to be safe. " Gregg's customer FOR LIFE !! THANK YOU ! !! !!!

Ordered and picked up a summit 2 bike. They included setup for free and did an awesome job. They…read moreare part of the state e-bike rebate program and handled that well. They also include first tuneup for free! Communication with them was awesome. Very professional and helpful. FYI on location is the shop limited parking (wasn't run with my truck) and in a busy area not conducive to test riding. That said I can't recommend them enough.

James and team are very professional and knowledgeable. We were able to find two used bikes and…read moreJames even hooked us up with a deal. They test the bikes so that you leave knowing they are in good working shape. I would highly recommend!

Friendly staff, but their selection is a joke. Pretty much anything you ask for the reply is " We…read moredont have it in the store, but it's available online". Ok can I order online and ship to the store? Nope. See that would make too much sense. The wise advice was " Just call us ahead of time and we will tell you if we have it in stock". Hey I walked around your store, you have almost nothing in stock! I am not sure the retail concept is working for this location, but again it's the only one I have actually visited. Also add that online purchases usually have promos and the store has none. If the retail presence is to build brand awareness, yeah it's not working. Not only is this not an REI, it's also not a North Face retail store either,etc. I am not sure what you can find here.

Was in my University Village store here in Seattle looking for a new rain shell. Walked in and…read morefound the perfect coat. IT WAS 30% OFF! I told the clerk I will take one in extra large. He returns to tell me the green one I want is NOT 30% off, but I could buy the exact same ugly blue or red one for 30% off. The 30% off sticker was ON THE GREEN COAT. If they had not put the 30% off ticket on I probably would have purchased the coat for retail. I felt very misled.

You pay to ship your $900 leather motorcycle jacket to have the zipper repaired due to having used…read morethem previously to repair a zipper on the matching pants. They notify you that they no longer work on leather items and offer to recycle your garment or send it back to you at your expense. No where on their website or Instagram do they mention that they no longer work on leather. I spoke with Matt the "manager" regarding this and he agreed that the website needs to be updated and that he would get my jacket returned today. Two hours later I get a notification from AmEx that I have been billed by Rainy Pass Repair for a shipping charge. When I spoke with Matt after seeing the charge he told me "that's the way we do business." He then said I could write the owner an email to the general email address and he would forward it. I suppose I should believe him but that might be difficult considering the level of service they appear to provide. It would be like taking your Buick back to the shop that repaired it last month only to be told, "We don't work on Buicks here anymore" even though the sign outside said "We work on Buicks." Beware or don't go there.

Feel bait and switched ... charged me nearly double the quoted price at pickup. It was a simple…read moresleeve hem on fabric snowboard jacket (non-technical but more than a sweatshirt). They quoted $75 during drop-off (where tailor came out to review and verbally quote to front desk worker), then made me pay $121 for pickup. I understand miscommunication happens but this felt like a racket. In short and only based on my one experience: Quality work, outrageous pricing, and unacceptable business dealings. Shame on me for not making them provide me with written quote at drop off and also accepting their upcharge. I should have told them to keep the jacket but that's not my style. I believe in paying for quality work (which they have) but will not be a return customer due to how they conduct business.