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    DICK'S Sporting Goods

    1.9 (8 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    REI - Entrance

    REI

    3.2(86 reviews)
    108.6 mi
    $$$

    The manager is a nightmare. I witnessed frustration and anger towards employees and a customer. I…read morewas spending thousands a year at this location on my REI credit card; thousands. I have not used my card or shopped at REI since seeing this behavior. REI, what the hell is going on in your stores? Also, if you post a return policy, honor it. If the co-op disagrees, they would change the policy, right? Stop selling membership based on a return system you fight tooth and nail. Customers find another outfitter.

    Unbelievable customer service. When you purchase things, you would not have any problem. Problems…read morewill come up, when your product is defective and trying to resolve it. It says on the website, for the product defects, if your item has a manufacturing defect in materials or workmanship, you can return it AT ANY TIME, REGARDLESS OF THE PURCHASE DATE. They would not even going to look at the product to verify. They'll just say reach other the customer service or the product company. (Then what's the point of getting things through REI store?) Customer service said that the store manager Porsha and Chris were wrong about this and they should have known about their own product defects policy even if it's after 1 year from the purchase date (Mine was 1 year and 1 month after). Very disappointed about how the store Manager Porsha and Chris treated the long time customers. REI should give them a proper policy training so that they don't just focus on the 1 year satisfaction guarantee and be able to handle more complicated cases.

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    DICK'S Sporting Goods - sportswear - Updated May 2026

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