A few years back, I was taking my kiddo for a bike ride. I had one of those carts that hooks onto your bike for little kids on it. I was in sweats and a baseball cap. Well, we were scooting down the road, when the tire starting going flat. I decided to ride to this store to buy a portable bicycle pump. When I arrived, I asked if they could help me pump my tire up so I could get home (planning on buying the pump after). The man sized me up asked if I bought the bike or the trailer there. I said no (they were a gift). He said "well since you chose to spend money somewhere else, I can't help you" and refused to pump up my tire. He then turned his back and went back to doing whatever he was doing. I left without purchasing the pump. He lost at least $50 that day by being rude.
I just spent $1,400 on a mountain bike last year, and $800 on a cruiser bike- of course I didn't go here to buy them. I hope they have improved their customer service since then. It was a while ago, but I think it should still be said, as I still feel the sting of his incorrect perception of me. read more