I bought a Giant Talon 1 in July 2025. The folks in the store were friendly and helpful and the…read morebike has been great except for one minor issue (a Giant-Bicycles factory issue, not Rock n Road's fault) but they are helping square that away for me too, so I can't complain. They were very patient, even with me being the stubborn, not so knowledgeable, old coot that I am.

Great service, in & out, employees are great, clear, direct, and friendly. Gave some good…read morerecommendations for riding groups in the area, my new go to bike place!!

Todd @ Breakaway/Grand Haven, should be travelling the US demonstrating the power/effect of true…read moreCustomer Service, which is, (sadly), rare these days. After calling another location (no help whatsoever), Todd not only tried to assist via the phone, with my bike, but called later to follow up. Additionally, he fixed my bike (in person) issue after hours (with phones ringing the background, and lots of customers, from what I could hear), and gave me great advice on maintaining, moving forward, troubleshooting various scenarios. The Grand Haven location has my business moving forward, and FIVE STAR rating - OUTSTANDING assistance, customer service, dedication TO CUSTOMERS. Thank you, Todd, and your employee(s) who were so kind on the phone when I first called.

It was Memorial Day and we had driven from Ada to Spring Lake to ride one of our favorite bike…read moretrails. We unloaded my husband's bike and the tire had gone flat in the time it took to drive to the trail. We saw that Breakaway Bicycles was open (on the holiday!) so we called and talked to a Todd. He said to bring it in and we made the short drive to the shop. The store was fairly busy and I don't think we were there more than 20 minutes and the bike was fixed. This amazing service was so appreciated and literally saved our day. The shop has a great selection of bikes and accessories. Clearly their service is outstanding. I highly recommend this business. When we are ready to buy a new bike or maybe even an E-bike, we will come back based on this experience. Thank you so much Todd and the Breakaway team for a truly wonderful experience. Please visit this business!

I've been a sporadic customer for five years, but last December put me off. Rather than making a…read morereturn of a new product easy, I was trapped into using a store credit or taking a big dollar hit. Unless you're absolutely sure of what you're buying, MACKITE will make it hard to return something you decide against. The details: I ordered a 6m wing, inflated it on the wood floor in my livingroom, and realized it was too heavy. I packaged it neatly in its original box with all labels attached and got in touch with MacKite. My options: store credit though they did not have what I was looking for, or taking a 15% haircut plus paying shipping back--and not their commercial shipping cost, but the over-the-counter cost of walking in to UPS. All told, I spent $575 on the wrong wing and my mistakes (wrong wing, wrong company!) cost me $250.

I have been a customer of Mac Kites for over 10 years. They used to have great customer service but…read morenot anymore. I can rarely get anyone on the phone to ask questions now. When I had an issue with a wing board that totally de-laminated after minimal use they said there was nothing they could do. There are a lot of other companies out there who still care about their customers so I'll be taking my business elsewhere from now on.

We had such a great time, despite our ride ending up in the rain! Bikes, brews, a great tour guide,…read moreand awesome company makes all the difference! We started the ride as strangers but left feeling like friends who just experienced something special - I mean, how many people bike through the rain for fun? Some highlights of the tour include biking 8 miles, including by the iconic Grand Haven lighthouse, stopping at 3 breweries for approximately 30 minutes each, bikes come with bells and a basket with a draw-string to keep items protected in rain. It's a women-owned small-business which is awesome to support, too! You do have to buy your own beers, but the bike (with all it's literal bells and whistles), tour guide, route, and overall experience are worth it.

Our group of 8 had a great experience with MI Bike Tours! Alanna was really helpful answering…read morequestions when booking our reservation, and Jen had no trouble getting the bikes adjusted for each rider's height. One of our riders needed a special bike that they didn't have on hand, and Alanna was able to arrange one to be there for us to use. Would highly recommend.

Really great and fun experience to tour Grand Haven. My daughters all rented one and loved it. Easy…read moreto use and fun to ride. Would definitely recommend. Collin is a super nice dude and was happy to help us.

From the owner: Wave Co. Limited – Discover Grand Haven on Electric Wheels…read more Wave Co. offers more than just scooter rentals; we provide a gateway to experience Grand Haven uniquely. Based near downtown, our routes are designed for you to explore scenic views and local life. What Makes Us Unique? 1. Local Expertise: Founded by a Grand Haven native, we guide you through both popular spots and hidden gems. 2. Tailored Services: From route customization to flexible rental times, our services are adjusted to meet your needs. 3. Community Focus: Deeply integrated into Grand Haven’s life, we’re a proactive community partner, not just a business. 4. Convenience: Strategically located for easy access and ample parking, starting your adventure is hassle-free. 5. Value: Transparent, competitive pricing with no hidden fees ensures great experiences at great value. 6. Eco-Friendly: Our well-maintained electric scooters help reduce your carbon footprint while you explore. 7. The Super Lap: Experience our exclusive route, showcasing the best of Grand Haven’s parks and lakeside views, all on a single charge. At Wave Co., we transform ordinary trips into memorable adventures. Join us to see why we’re the best way to explore Grand Haven—your journey starts here! Ready for an adventure? Call or Message ‘Scootious’ directly to start your personalized Grand Haven tour.

Earth's Edge brings top of the line products and staff that knows their stuff. I shop here for…read moreChristmas every year because of the vast selection AND the quality. The salespeople are friendly and always ready to help. The store is big, so take your time to see everything. I like to look at the whole store and then zero in on what I came for, but if you're there for something specific, the staff can help you.

Loved the store and had the best selection I think I have ever seen…read more However, the employees (salesmen) were pushy and I wanted to give them the benefit of the doubt but they wouldn't leave me and my girlfriend alone even after we said we were just looking around several times. Not sure if this is a shoplifting deterrent or if their pay is based off of commission but it will impact my choice to return.

I went on there to get my passport stamped for an event and the staff was awesome to talk to. They…read morerecommended board games and seemed to enjoy their jobs a lot. I'll be back to buy a few games!

The best toy shop in Michigan. The staff is always super friendly without being pushy and they…read morealways give great recommendations. If you're looking for a game, the staff with explain it to you and most times even let you play. It's one of those rare places that reminds you what a great business looks like. Love this place!

I started my purchase via the Internet. Mike C was responsive, helpful and accurate with all the…read moreinformation given. They even have a delivery person that reviews everything you before you sign paperwork. Everyone was helpful and had smiles, I would everyone to this place. Big selection of all models and competitive prices.

NOTHING but issues with service department. Had my snowmobile in 3 times for reverse staying on and…read morelast week picked up sleds and arrived in UP and went to back out sled and it is stuck in reverse still!! Manager Tregg gets really nice then blows up on you, then apologizes, then blows up on you. The same sled which had no issues we picked up and the sled now has automatic air suspension issues. I have all the pics and videos and Tregg managers response was it worked fine when it left here. We must have done something too it?? Really. No miles were added from when we picked up our trailer to when we backed it out of the trailer and he says it was working fine and tested before you left. I sent videos and pics. My one snowmobile only goes up to 12 mph which is so unsafe on a trail and once again, they don't worry about trying to just fix the problems the first time but instead argue with me, screams to go to another dealer, that they don't want to deal with me anymore, then apologizes and says his anger got the best of him. This is over and over. I have so many emails we are preparing for a possible lawsuit. 3 times to get these items fixed and still nothing. I have to drive 2 hours out of my way each way to go to this dealership. I tried to work with them especially this Tregg manager person, and he blames us for the problems. They won't stay 30 seconds past closing time. To top it off, they rammed their forklift into the back end of my trailer messing it up bad. They agreed to fix it, but once again I have to drive several hours out of my way to get the trailer fixed now, and also the sleds still $$$ invoices later and machine is bogging out, reverse stuck and can't get out, now suspension lights all over the screen. They charged me for a new battery, only two years old and having low voltage lights pop up as well. We do NOT recommend this place. STAY AWAY. They ask only the happy customers leaving after they BUY their toys not during or after service!