A few years back, I was taking my kiddo for a bike ride. I had one of those carts that hooks onto…read moreyour bike for little kids on it. I was in sweats and a baseball cap. Well, we were scooting down the road, when the tire starting going flat. I decided to ride to this store to buy a portable bicycle pump. When I arrived, I asked if they could help me pump my tire up so I could get home (planning on buying the pump after). The man sized me up asked if I bought the bike or the trailer there. I said no (they were a gift). He said "well since you chose to spend money somewhere else, I can't help you" and refused to pump up my tire. He then turned his back and went back to doing whatever he was doing. I left without purchasing the pump. He lost at least $50 that day by being rude. I just spent $1,400 on a mountain bike last year, and $800 on a cruiser bike- of course I didn't go here to buy them. I hope they have improved their customer service since then. It was a while ago, but I think it should still be said, as I still feel the sting of his incorrect perception of me.

I had my older road bike serviced here and the customer service was exceptional -- both dropping it…read moreoff as well as picking it up. I can't imagine any of the individuals I worked with treating me the way that one of lower star reviewers experienced. The prices were fair and competitive to the other shops around the area. It took about a week to have a full tune up done (as well as a few other fixes I requested) in the middle of July. I can't see any reason at all not to recommend this place for repairs. Very impressed!

They quoted a rental rate in morning but refused to honor it. Very disappointing …read more Nice guy at counter helped us but a faceless person refused to do what was promised.

everything was great. The selection, the service and expertise of the staff was amazing.read more

Jack was very helpful and informative! He took the time to explain things and has a true passion…read morefor good products and his customers experience!

My first experience with Rock n Road was by fora coincidence! I was down the street at Riley Trails…read morefor a hike and noticed a handful of bikes outside and decided to wander in. To my surprise, they had a lot of bikes in stock! We were greeted by Ried who promptly helped answer questions about various mountain bikes and allowed us to test them out. Figuring out the right height, learning how to use the different gear shifts, the seat mechanism, etc. He even educated us on the different brake mechanisms that have changed over the years. My friend ended up purchasing the bike and was very happy with the experience! We even got 10% off accessories on the day of purchase. I wandered around the shop myself as I've been in search of a bike for a few years and haven't pulled the trigger but opted not to purchase that day. When I called back a few days later, Jack was extremely helpful. I explained the type of riding I'd hope to do, my level of experience and goals, and he shared a couple bike options they had in stock! Plus, I'm only 5'2 so bike size was going to be very important for me. They had a Small and Extra-Small bike available at two different price points, but he wanted to make sure I could test it before making the purchase. Given the market on bikes, he encouraged me to put down a 20% deposit to hold the bike if it would take me additional time to come in and test. All in all, a very smooth process! Once I came in to test, he showed me the gears, how to shift, fit me for the right height bike and adjusted the seat. The bike road beautifully! He even helped me get set up with a lock, helmet, water bottle holder and all the necessities. He even installed the kick stand and water bottle holder for me before showing me how to remove the front wheel of the bike and loading it into my car. The purchase even comes with a free tune up for the first year! The cost of the bike was fair and the experience was pleasant! The only reason I wouldn't necessarily give this 5 stars is because of the hours. The shop was open 10-5 on Saturday and then 10-6 on weekdays. That just caused a little issue for me to come in without adjusting my work schedule since I decided to make the drive from GR to Holland. I would love the shop to be open an hour or so later for a little more convenience for shoppers. However, still a great experience and I'm very happy with my purchase. Now I just can't wait to go and ride!

The guys at Breakaway in Grand Haven are the BEST! Drew and Todd and maybe more guys worked on our…read moreelectric bike which was purchased from an online vendor. They took care of the like we had purchased it from them. They communicated extensively with the online vendor to get the necessary parts. The bike was a mess when we brought it in there, but they did a great job troubleshooting and communicating with the vendor and us. These guys are TOPS! Schaaf

Got me hooked up with an amazing e-bike and even took off some money. Great people this is where…read moreyou wanna shop

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it

I am so pleased with the SUP board rental/delivery service at Westshore Board Sports…read more They have an online form to rent, but I opted to call in because I had some questions. They were so helpful! I was able to select my time for delivery (even before shop opening hours) and they have hourly, half day and full day rental options. Once my delivery day arrived, the weather was a bit iffy with storms forecasted for the afternoon. I asked about a switch from a full day to a half day and they were super flexible, even giving me the option of calling later based on how the day turned out. Delivery was literally, exactly on time, as was pick up. Couldn't be more thrilled with my experience.

Great products like skate boards, skim boards, paddle boards, and snowboards. Reasonable prices and…read moresales staff that know and use the products. Right next to a skate park to tryout the skate boards immediately.

Pro-The people working there are very knowledgeable, helpful and kind…read more Con-They are limited with inventory.

My husband had a brand-new Trek bike (purchased in Pontiac, MI). After biking about 20 miles in…read moreHolland, the bike presented some issues with tire inflation. I took it to West MI Bike, and they were incredibly helpful and kind. Turns out, along with the tires being underinflated, it needed a few other screws and nuts tightened. Really appreciated them making the bike safe, and the bike performed well the remaining time we were in Holland. It also performed beautifully for the Zoo de Mack bike ride. Thank you very much -- really appreciated your help!!

Good service, nice selection for being a small store. Would recommend supporting this local small…read morebusiness!

Just ordered my son's soccer backpack here and the service was great! They monogrammed it in just a…read morefew days and called me promptly when it was ready for pick up. Very friendly staff who knows a lot about their products. Locally owned too!