I have seriously given up on this place. Not sure why I go back but I went in to check what selections they had for running jackets and it was a disgrace. The departments are a confusing mess with things scattered all over the store in no real sequence and the sales people are the worst. They have no clue where anything is. Plus the inventory here is mostly smaller sizes and obscure selections of tops and bottoms. The website is just as bad. I think I will give my business to Citysports or Amazon. Forget this place! read more

I understand the name of the store is "Dick's" but that doesn't mean you can't cater to the other gender. Went looking for a beginner's golf set for myself today, and when we asked where the ladies clubs were we were told "oh we have that one set. We don't carry much for women." One set??? ONE?? Oh and it was $600. No thank you. But really, it's 2013. How do you not cater to half of the population??? Walked out very disappointed. read more

This was my first stop on a mission to find a gift that I saw online. I have to agree with Matt L's statement on having hardly anyone working in the store and the ones working there had no customer service skills. I had to go to the cash register to ask if they had a size for an item. The 'kid' said rudely "if its not out there we don't got it." I think this was my first and last visit to Dicks. read more

I had to work like most Americans should do and unfortunately couldn't get here by 2pm when the Doorbuster sale ended. What idiot has a sale end when most people are still at work. The store manager would not honor the sale price as I was two hours late. I got there at 4pm!!! Bass Pro is nearby and I was a regular customer to both but now just Bass Pro. Seriously! What idiot has a sale end at 2pm.? read more

Insult to the consumer's intelligence.They have managed to come up with a new trick! They no longer show the consumer the transaction details at the checkout as they are scanning the items. They expect you to just pay blindly and not ask questions. They don't hand you the receipt over either. So you have to pay, get out of line and if there is a mistake they just made, you have to wait back in line to go to - more likely a different register for them to address it. I am disgusted! read more

Good selection, good prices, staff are clueless about their products.

I wish I read these dreadful reviews before calling or shopping at Dick's!! What a waste of my time. Corporate did not seem very concerned about this horrendous store either. REI here I come! read more

Large store with every option/brands possible. My biggest problem is the sale items. When you have large SALE signs offering item that aren't really on sale you can get a little irritated. Three items that were on ranks that clearly stated SALE were in fact not for sale at all. read more

Been in a few times now. Terrible customer service and misleading. The last time, and I mean it will be my last, I bought a tent. On the rack it said a price, I got home and noticed on the reciept that I paid $25 more. I looked up the tent on there website and noticed that too was $25 cheaper, so I went back. The teen at the service desk was a complete idiot (and I hate to say it, but true) and had an attitude. I think he said, "Um, ok, ah, what would you like me to do?" Really? I told him the whole story, again, and said I'd like the refund. He went off to the tent section and came back saying that I paid the correct price. I told him to check online. He didn't. He instead called a manager and told me to wait. While I stood there waiting, I saw a flyer. Guess what? That very tent was on the front page, for the same price as online!! I showed it to the teen and he wouldn't even look at it! He just walked away saying someone would be with me. I did get my money back, with no apology from Anyone. But, I'll never step foot in a Dick's, anywhere, again! read more

Stopped by Dick's to check out their kayaks because they were running a sale. We did not see all the sale models on the floor. Several empty slots - maybe they were sold out. Decided to ask a sales associate...glad we did. The sales associate's name was Jay. He went above and beyond - by checking the back stock room for the other model we were interested in. There were 3 in the back storage...he lugged one out for us to compare. Though, we ended up getting the other floor model...he was cool about it. He helped us with life vests, paddles and other misc item. Awesome service all around! read more

Zaria was such a big help with helping find the the right baseball glove for my son and my daughter. She really made my day with her comedy and her wonderful smile. THANKS ZARIA! read more

Great selection, its cool they have guns and fishing rods, but I got 2 words,,,,Used Sneakers!!! I dropper 109.99+tax on new Nikes, didn't try um on cause I knew they'd fit, get um home and they look like they've been worn for a week or two on Pavement! The bottom is noticeably worn, on the phone they say they take returns after 30 days,, And not one sorry, or how about 10% off next time, nope, just don't forget ur recipt for the exchange, Go to City sports! read more

It's a large store, but there are very few customers inside shopping. The reason? Dick's prices are very high, and I've never seen them have a sale of any kind. The layout is neat, but with the amount of traffic that this store has, I think it's just a matter of time before it closes. If the prices were competitive, this would be a great place to shop. read more

Please find some where else to shop! I make the mistake of stopping in here once a year and it's always terrible and expensive.. The cashier could have cared less and basically ignored me when I had a question about the price of a shirt. It was in the 50% off rack but apparently I had to look at the barcode for specific numbers to determine whether or not it was on sale. Seriously? How about you just don't put those shirts on the rack with the huge 50% sign?? Dick's I'll give you 5 stars for sneaky sales practices. I then see the "Customer Survey" note at the bottom of the receipt and think great I'm going to send them a review. I entered the Dick's feedback web address and got this message, "Sorry, we could not find your page..". Why am I not surprised.... read more

Was looking for a particular pair of adidas sneakers, and Dicks had them on sale for about $25 less than any other store. I am only knocking off one star because I had to wait a whole for an attendant to show up in the sneaker aisle to get my my size. Great prices overall read more

Don't consider Dick's if you are claustrophobic, have to be somewhere else in the next five hours, or appreciate the feel of a store that is happy you're shopping there. Once you're in the store, you're *in;* there's no leaving without going through a massive, unfriendly maze and the register lines. This morning I went in to return an item and after getting to what I thought was the end of the line of about fifteen waiting for ONE open register, I discovered I'd not maneuvered through the maze properly and was actually at the front of the line. By the time I got it right two more people were in line in front of me. I'm going back ONE MORE TIME...as soon as they open, hoping for a semi-short line, to return my item. I will then never again set foot in Dick's Sporting Goods. read more

They've been very helpful to me as a baseball coach. They special order things from other stores, cleats, gloves etc. Team discounts. Very pleased! read more

Been pricing Treadmills and can't see how Proform 2000 is 2300.00 at the store but 1099.00 at the manufacturer! Definitely shop around if their sale prices are twice the price of the manufacturers website read more

Dicks Sporting Goods SUCKS.... waiting over four weeks for an online delivery , still don't have it ... Funny thing is one can give me any info. I suggest finding another sporting goods store, one who cares and offerings good customer service!!!! read more

I have only wrote 5 reviews before and I hate writing them but in this case it is necessary. I ordered a firearm paid for it. They called me and told me to come pick it up. I get there they say we can't sell u this firearm so I ask why he says I don't no I say what do you mean u don't no .so he gives me the number for customer service. Oh by the way the sale was stop at the store not from the government. I talk to customer service she had no clue so she finally calls me back. She tells me that the store thinks this is a straw sale I said what the hell is a straw sale. She tells me they think I'm buying this firearm for someone else. Who the hell do dicks think they are. I ask them how they came to this decision they had no answers. It is a violation of my constitutional rights I will also be sending a email to the NRA and comm2a. So gun buyer's beware this could be you! read more

As other folks pointed out, unless you know what you want or you are the type who does not need a stranger's opinion this is not your store. Good selection compared to smaller stores, it is the walmart of sports stores in the area. The one star is for another reason: only few stores have a customer service team that makes a point to do as least as possible for as long as possible. this is one of them. I mean, I did not ask to hold my hand, I just wanted to buy some cotton socks... guy sent me across the store, while the bin was two steps away. I had to interrogate every imbecile around the store to squeeze an answer. I found it on my own in the end. Who knows, maybe it was just a Wednesday after 6pm - a graveyard shift for Dick's. Or maybe the management is crappy and it trickles down to the workforce. In any case the service is not there, although the store is. read more

Awful experience. My boyfriend and I went in to look at bikes and the bike we wanted needed to be fixed so they said they'd call us in a few days and let us know if it could fixed. 4 days later I called because we hadn't heard from them and the guy I spoke to said he hadn't looked at it and didn't know when he'd be able to. I called again 3 days later and it still hadn't been looked at and they probably wouldn't get to it for another few days. It's been 2 weeks and they still haven't called. I will never return to this location or recommend it to anyone. They lost a sale for extremely poor customer service. read more

Couple nice people. The rest of them, from my interactions, were quite rude and almost condescending. Reminder of why Amazon is doing so well- better prices, more convenient, and you certainly won't miss Dick's level of service. read more

Purchased a jersey for my brother and it said "order now and it will become Christmas" and it said it wont get here until the 29th????? I ordered it on the 13th!!!!!!!!!!!!!!!!!!!!!!! WTF?!?!?!?! Now my brother is not getting his Santa present and I am pissed you ruined Christmas FUCKING SCROOGE. read more

This place is god-awful. After searching for kids' hiking boots for a while ( and no-one asking if I needed any help), I asked the cashier to send over an associate. He ambled over and literally said, "What?" I asked about the boots, figuring he might check inventory - he went over to the wall display and said, "I don't see any, so no." Off to Zappos I go. Maybe they could put a Trader Joe's in there when Dick's goes out of business. read more

Went to Dick's to buy a bike for my teenage son. He found the bike that he wanted ($500.00+). Asked the guy in the department for help. He said he would be right back. 20 minutes later, we saw him in the shoe department stacking shoes!!! Left there and went to Sports Authority in Westwood where they immediately helped us, and did a price match. Had wonderful service there. I think I will change my sports store as I would not recommend Dick's. read more

I mean what can you really say about a sporting store? but I have lots of complaints. first off, WOW terrible costumer service. so lets say you are in the hockey section and you want to find the perfect stick, so you ask for help from a worker. they tell you "just one moment' you stand there for ten minutes and nothing so you walk out. whatever. don't go to this store if you hate small spaces cause they cram the aisles with shit. read more

Really impressed with the Customer Service at Dick's! I ordered tennis shoes online and one shoe was just a tad too small. Allison at Dick's was happy to help me with an exchange or credit toward something else - even though I had WORN the shoes to play! Thanks, Allison and Dick's! Am very happy with the (bigger) tennis shoes I got instead. read more

I visited last night with my son, and found a nice variety of sale priced sneaker. It was busy in the footwear department, but there was an outstanding associate, Jay, who was able to assist us. He resized my son's feet and found us a great deal on New Balance sneakers. read more

Help can be difficult.But great baseball gloves.I just bought an Easton z-flex glove.it took about 1000 pitches to break it in.It is light weight.they have much more stuff, i highly recmmond Dicks. read more

Dick's Sporting Goods carrying a lot good sport equipments. So Sport Authority or any Sporting Goods shop. The customer services are terrible. I don't write a bad view in life yet but this time I have too. I ordered two tennis racquet to ship it from Saugus, MA to Dedham, MA. They got one out of the two correct. Sales representative promised me that they will overnight and they will contact me at soon as it arrived. The item arrived but no call like the first time. I called, waiting in the phone over twenty minutes, someone answered the phone, informed me that she will transfered and couple minutes later someone hung up the phone. I called back, waited for 5 minutes, a lady answer the phone, she admitted that was her, she too busy with bicycle, put me back on hold for 5 minutes, a gentleman answered, he has not clue what is going on, put me back on hold, another minutes later another lady answered the phone, put me back on hold another five minutes and finally a manager answered phone admitted that the item arrived and sit in the manager office but no one bother to check. I thought sitting and waiting at the doctor office is a nightmare, DICK'S SPORTING GOOD customer services not much different. Think twice before you make that phone call or choose to due business with them. read more