Choy Zulueta's arrogant and dismissive behavior is a masterclass in how bad leadership completely destroys a business's brand equity. It violates every core cultural value of hospitality, humility, and respect.The moment I walked in, he flashed an unwelcoming, hostile look as if my presence as a paying customer was a total nuisance, radiating a toxic energy that completely killed the customer experience. The way he physically approached me while I was there was aggressive, entirely unprofessional, and completely uncalled for.To make matters worse, when this unprofessional behavior was called out publicly on other platforms, his response was to resort to cheap gaslighting--dismissing a serious customer complaint with a petty, single-word reply to deflect accountability. What needs to improve? The co-owner needs a fundamental lesson in basic respect and the fact that customers pay his bills. Until leadership changes, avoid this place entirely. read more