If I could give a negative rating I would. Worst customer service I have ever received in a retail establishment. My next move will be to call a customercomplaint line, once I have calmed down a little more. As it stands it has taken 2 days for me to calm down enough to write this review. The atmosphere is beautiful, I like the location in the domain, and they have a beautiful selection (from what I can see through the glass cases). My girlfriend and I walk in with cash ready to purchase engagement rings, but mostly just looking for our sizes and styles we like as we want to surprise each other with proposals. As we walk in we are greeted by a young woman who is obviously not thrilled to see us, she asks why we're there and we tell her, she says there's a 15 minute wait for an associate. We agreed to wait and she put us on the list. My girlfriend went to use the bathroom and I walked to browse, I heard said receptionist discussing girlfriend and I referring to us as "t-shirt" and "navy blue". Now my girlfriend was wearing a nice t-shirt and jeans and I was in a blouse and nice jeans. Several other couples were in there dressed the same as us so why she felt the need to loudly refer to us that way instead of using our names I don't know. However I am reasonable and chose to ignore it, maybe she's having a bad day right? Well the 15 minutes pass and 2 other couples walk in and she greets them offering them champagne and beer, complimentary, and offers to put them on the wait list. I also shrugged this off, I wasn't in the mood to drink so what's the big deal right? Well now 25 minutes have passed and 4 couples on the list AFTER us have drinks and are trying on rings. I will admit at this point I am fighting tears of anger and my girlfriend and I have found my dream ring and I am unable to even try it on or determine my size. At this point we leave as I don't believe in stooping to the staffs' level of unprofessionalism and creating a scene. I want to say, my girlfriend was prepared to find my ring and purchase it this month. I also am prepared to purchase hers as well. Being treated this way means I will look elsewhere for my dream ring and so will she. Hod do you come to Austin, TX and not be LGBT friendly? All the other couples were our age (mid 20's), dressed the same (casual attire), the only difference is our sexual preference. Shame on you, Diamonds Direct. read more

I went into Diamonds Direct on Saturday. I drove to the domain all the way from Buda. I stood in that store for 25-30 minutes and was never even acknowledged. Even when I walked in, when they have to buzz you in, nobody even looked up at me to greet me. Nobody said "We'll be right with you, sir." The couple that came in after me got helped before me. So I just left. EVEN WHEN I LEFT NOBODY SAID A THING. 2 employees were just standing by the exit door chatting as I left (much like they were doing when I walked in) and they didn't say a thing. I guess my money is no good there? read more

I don't understand why anyone would buy a diamond or a ring from this place. When I went to look at diamonds here, the service was terrible. It was as if I was putting them out by being there... and I went midday, midweek on a rainy day when no one else was around. The selection is another thing. If your looking for a round brilliant in a halo setting, then this is the place. Knock yourself out. But if you are looking for anything that will be timeless and not trendy, you're going to need to go to Franzetti's or Calvin's. I was looking for an oval, emerald, or asscher diamond that was 1-1.5 carats... They had nothing like that. I wanted a ring that would accommodate an "east-west" setting, where the stone run the width of the finger, not the length. No such luck. What they did have were round cuts of medium quality, clarity and color that were overpriced because they want to bargain with you. No thanks. Without any disrespect to Russians, these are Russian-mined stones, and I wouldn't want to wear something that may or may not be politically questionable, considering the country's leader has questionable political motivations, to see the least. But that's just me. read more

First review ever on Yelp and this place couldn't be more deserving. Diamonds Direct and more importantly, Michael Mojica, made the engagement-ring-shopping-experience pleasant and simple. Do your research. Yes, check out the diamond wholesalers, check out the online retailers (Blue Nile, Brilliant Earth, etc), check out jewelry importers, follow leads on a friends "guy" who buys diamonds bulk. Read the blogs and articles and forums - do it all. Diamonds Direct was still the easiest experience. They had the widest selection of stones you can see in person. Wide selection of settings to see - in person. Best financing options. You might be able to find a better price going with a non-traditional avenue like a wholesaler or importer BUT, DD makes up for it in convenience, financing, after purchase services, and trade in value. Michael Mojica is a problem solver. You found a design you like? You have a budget but looking for a larger stone? Liked something you saw that one time on that one site? Ask Michael because he will figure it out for you. He did for me. I was ecstatic with the stone, setting, and wedding band i got. More importantly my fiancee loved them. The price I'm sure is a little higher than if i did a creative solution like separate importer, separate jeweler, multi level financing. BUT, i did it all in one place and had one dedicated person helping me the entire time. (And it is still very competitive pricing at that!) Michael breaks down whats important, maintains great communication throughout the process and he delivered. Be honest with him and he will do the same. Simply put, Diamonds Direct was the easiest method for me after I tried a variety of stores, independent jewelers, online retailers, and importers. And Michael Mojica made it happen. read more

I admit I was feeling a little superstitious about looking for engagement rings with my long time boyfriend. I finally gave in to him one day while we were in the domain. As a young couple (22 & 23) we weren't expected to be taken seriously even though our plans of getting engaged within the next year or so is. We came in during the holiday showcase and everyone was really warm and friendly. I feel so bad because I do not remember the names of the 2 associates. Though one of them was from the Charlotte location helping in for the event. We were a little shy at first but they remained patient and directed us to what we were looking for. I knew what what style ring I liked, the cushion cut. She led us to some gorgeous rings from Henri Daussi. The first ring she let me try on was PERFECT. Haha she was right on! My boyfriend started sweating when he saw the price tag. It was twice as much as his budget but the associates made him more comfortable by explaining that I could get exactly what I want and stay within his budget. We weren't looking at anything higher than a little over a carat. The associates were extremely knowledgeable about the diamonds and how DD operated. I really like the fact that if we want to upgrade to a bigger diamond we would only have to pay the difference and I can keep my old setting. There was no pressure to buy or anything. Though one of the associates hinted that they do have layaway. LOL When the time comes for my boyfriend to come back on his own... I'm sure he will get the best ring for his budget. read more

Great choices, but very disappointed in the quality. Within two weeks, I had two diamonds fall out of one band and 1 diamond fall out of a differ t band. I would assume after spending over 12k, that I could expect to exceptional quality. I understand that they will replace the lost diamonds for free, but am I going to have to go back every two weeks for a replacement? And, the Domain is an hour from my home so the inconvenience is just additional frustration. I would like to give the rings back and get a refund! read more

I want to start by saying that Scott Irish is awesome! He made the entire experience extremely comfortable and informative. I really liked how he made sure that I understood what I was looking at when it came to diamonds. He gave me plenty of options and described the differences in each. He never suggested anything that was out of my price range and never seemed pushy to make me buy anything. He did show me stones out of my price range but that was at my request to see if I could see a difference. He made me confident in what I was buying. I walked out feeling like I bought the perfect ring and got a great deal. I will be returning when it is time to get a wedding band and suggest that anyone in the market go check it out. Zero regrets with Scott and Diamonds Direct. Everything was PERFECT! read more

Unfortunately I've had a much different experience getting my (now) husband's wedding band here last month compared to our engagement ring experience this past year. One particular employee was extremely rude with us. We've given this company a LOT of business over the past year and to be met back with such poor service and manners was like a slap in the face. This particular employee kept telling my husband that he shouldn't get the rings he liked because they weren't "good for him" even though they were HIS style and HIS choice. What kind of employee tells you NOT to get a product you love? She kept trying to sell him on the more expensive rings around and that's when I realized that she wasn't trying to help a customer, she was trying to help herself to a higher commission. Questions we had about the odd barcode etched into the ring on the inside were answered with attitude and an air of superiority that was un-called for. Finally, to top it all off, I had written down something to be engraved on the inside of my husband's ring but when I left the store, I felt compelled to change it to a different saying. So I called back immediately (maybe 15 minutes after leaving) and asked to speak with the employee to change it. I spelled everything out for her over the phone with the change and repeatedly told her the new saying. She seemed distracted on the phone because I didn't get a whole lot out of her, but I figured at the time it was just because the store was pretty busy and she wrote it all down and would just get to it later. Well, I showed up two weeks later to get the ring (no one called to tell me it was there) and the engraving was MISSPELLED. I was livid. I spelled everything out, I had left my phone number in case she needed clarification, and did everything in my power to make sure this was taken care of properly and it wasn't. Thankfully the manager and I spoke and we were able to take care of it promptly, but it didn't erase the stress and frustration I experienced that day. Overall, our experience with DD started out at a ten and is now sitting at a three. Great selection of rings and diamonds and a huge shoutout to Monica and Jennifer, both of which were extremely sweet and wonderful to work with during the first half of the year we experienced DD. However, beyond working with them, our experiences have been soured. read more

Consistently great service from everyone. Richard helped me pick a great engagement ring, and then over a year later him and Anat were very patient and helpful with the incredible Diamonds Direct 110% upgrade policy. Can't thank you two enough! read more

When we decided it was time to get serious about our upcoming wedding I decided to check out Helzberg, Tiffany's and Zales. I had decent experiences in all three but nothing compared to my experience at Diamonds Direct. From the moment I walked in I was treated like a high rolling customer yet I hadn't purchased an item yet. You are greeted by multiple employees upon arrival. You are offered a refreshment, water, wine, beer etc. They treat all prospective and existing clients the same way. I knew I would be purchasing my fiancées engagement ring from them. I worked with Michael Mojica, a referral from a coworker. He was fun to work with and took the time to educate me on cut, color and clarity so I could make the right decision. I feel great about my purchase with Diamonds Direct and recommend them to anyone looking for fine diamond jewelry. read more

Let me start with the disclaimer that I'm personally not into jewelry, and as a matter of fact I used to dread the inevitable experience of engagement ring shopping. Despite having heard all the horror stories concerning ring-shopping, I thought that the easiest way would be to go with one of the major, national retailers in one of the local shopping malls. Lo and behold, I had a terrible experience there, feeling like I was forced to spend way more than I had initially budgeted, being presented with plenty of deals that would only be available at that same moment and not even a day later, and some people even had the audacity to present me with what they called attractive financing at the 27% APR level, tantamount to a loan shark! I ended up purchasing a very unique setting from the major retailer, and decided to hold off on the diamond, mostly because I had a very bitter taste from the overall shopping experience, one that reinforced my preexisting "fear" of jewelry stores. Let me also add that, because we decided to only go with the setting (A $3,300 setting, mind you) and not bump up the bill to the $20k+ range by not buying a stone on the spot, the national retailer made clear that we would get the setting at MSRP, not a penny less. Apparently their "special rates" apply only if one spends an arm and a leg there on one visit. To complete this horrific experience, the lady checking us out just nonchalantly mentioned that it would be an extra $300 for warranty for the setting, and she had the nerve to ask, in the end, whether we wanted a box for the setting. I guess spending less than a fortune there only entitles one to a ziplock bag for the setting... So, yeah, a terrible, terrible experience, without even having purchased the actual diamond to go on it... Enter Diamonds Direct and Richard Posey. From the beginning of my visit to that store, I could tell that the ambience was really different, and, given the general laid-back demeanor of our city, it really felt less stuck-up and more "Austin-y" - point for Diamonds Direct. We told Richard that we are looking for a loose diamond in our budget for the setting we had purchased from the major retailer, and I felt that he went above and beyond to find something for us within our budget. Not once did he mention the "perks" of potentially switching to a way more expensive stone, and as a matter of fact the whole time we were there, I felt that he had a genuine interest in finding something we would both love and could afford, rather than acting as a ruthless salesman trying to close a deal. He spent time trying to understand what we really prefer, and he made sure he presented us with a variety of beautiful stones within our specifications and budget. Comparing it to the horrific experience at the mall, this has been night and day. Since it was September, the month that Diamonds Direct offers the once-a-year 60-month 0% APR financing in collaboration with Wells Fargo, we wanted to explore this option too. After finding a beautiful stone we were comfortable with, Richard ran the numbers, and I found out that I actually got approved for a credit line significantly higher than the cost of the diamond. At that point, a "salesman" would have changed his rhetoric, trying to push me towards spending more - not Richard Posey. To sweeten the deal even further, Richard offered a free lifetime warranty and dippings for the diamond AND the setting, even though we had not purchased the setting from Diamonds Direct. What's not to love? We were elated. And finally, the cherry on top - Richard offered us to check with their custom jewelry designer on whether they could recreate the exact setting (size, materials) we had bought from the major retailer, and if we approved the renderings and the quote they would give us, we could return the setting to the other place and have both the setting and the diamond from Diamonds Direct - both in the 60-month interest free deal! It goes without saying, that, after a few days we got a call that the jeweler came back with a quote $400 cheaper than the marked up price we paid at the mall sharks. We wholeheartedly approved the custom-made setting and returned the purchased one to the mall. As a matter of fact, I had been so traumatized by the vultures at the location I had purchased the setting, that I opted to return in at a different location, just in order to avoid putting myself through the same ordeal again. We ended up saving a lot of money, getting a magnificent ring (Richard even helped me receive it in a hush-hush way so I could actually surprise my now fiancé!) and, overall, get me to actually like being in a jewelry store. Diamonds Direct and Richard Posey have found a loyal, happy customer for life. Because more of the actual details of the transaction, throughout the process I felt like I was being respected and appreciated as a human being, not some number to fulfill a retailer's quota. Next stop: wedding bands, Richard! read more

Ryan is wonderful he is so knowledgeable and really cares about giving you good advice and making sure you are happy. He provides excellent customer service. read more

I was in need of getting grandmas bracelet fixed! This bracelet means so much to me! Kevin and his team helped me out on the spot and I couldn't be more happy! Thank you thank you thank you. They provide alcohol, coffee, water and more while you wait too! Great prices! Great people! Don't go anywhere else! read more

Great service and from all the staff and Shawna was great helping us pick our wedding bands, she really listened to our preferences and showed us beautiful rings to work with our budget, she wasn't a pushy salesman as I feel most people are. Great experience all around. read more

I had an amazing experience working with Allison and Lou (the general manager). They helped me select a center stone diamond for my current ring within the price range I was looking for - how awesome is that?! I also received my ring in a very timely manner, and it looks amazing! I thoroughly enjoyed how accommodating Allison and Lou were to catering to my needs. Thank you, Diamonds Direct Austin! read more

I went in to check out the price of having a custom ring made. Mark helped me pick a diamond and he worked with a jeweler in CA to make my custom ring. This saved me over $5000! Mark helped me save money by making honest suggestions. I'll definitely do business with Diamonds Direct again. I am very happy with my purchase. read more

Diamonds Direct - My ring that would have cost me $10600 through a name brand store. Cost me less than $5000 at Diamonds Direct. - Jewelry Near Me - Austin, Texas

If you are looking for a place to make a lifetime moment a reality then Diamonds Direct is the place to stop. As soon as we walked in, my friend and I were greeted by a friendly staff, but were really impressed by Monica, one of the sales representatives. Monica made us feel comfortable while offering a complimentary glass of wine, beer, coffee, hot tea, or even water. She was extremely educated in all things diamonds and demonstrated her professionalism and passion throughout. Purchasing an engagement ring had never seemed so easy. After a brief company history she encouraged us to "never give up or be discouraged". Finally, my friend found the perfect engagement ring. After smiles and laughs we concluded our business transaction with a huge appreciation for Monica and her representation of the company. Needless to say, I will recommend all of my friends to her excellent customer service and expertise. If only every company had a Monica... then customers would walk out with a desired product knowing that they have been well informed and cared for. Thanks to Diamonds Direct for a great experience!! Now, time to find a wedding venue... read more

Diamonds Direct - Our sales representative Monica!! She's great!! (Ask for her) - Jewelry Near Me - Austin, Texas

My fiancé and I were so lucky that Rae Ann helped us! She was so patient and kind throughout the entire process. She listened to our needs and we found the perfect wedding bands! I would highly recommend diamonds direct and ask for Rae Ann's help. I think she even stayed after hours to help us. Jennifer is amazing as well! read more

Go see Scott Irish at Diamond's Direct, I promise you won't be disappointed. I began my search for the perfect engagement ring at s few other local jewelry stores before making my way to Diamonds Direct, and I'm glad I did. The minute I stepped in the door I was blown away by the selection of diamonds and how friendly the staff was. Scott Irish was friendly, knowledgeable, helpful, and funny. He answered any and all questions I had with a smile and a quick joke. He spent the time to educate me further on the Diamonds and brought out several options for me to look at until I found the right one. I don't think I would have purchased a ring that day if it weren't for the awesome service I received from Scott Irish. My new fiancée couldn't be happier with her ring. Thanks again, Scott! read more

I've been Richard Posey's customer for years and they are always amazing! I highly recommend DD!

Too fancy for their own good... they get to you whenever they feel like it... silly, over priced, and condescending...good job!

Not sure about some of the other posts here... but I'm wondering how much you can trust someone who's opinion includes 'I like turtles'... Now...if you want a bad experience go to Kirk Root or another 'local high end' store that will try to push uncertified stones with special sales, then laugh when you ask about 3rd party appraisals etc. I checked all over town and a few places in Houston to boot, and found DD as one of 2x places on my list left that carried Gelin Abaci. There is some subtle security with the building when you walk in but it's not too imposing. Note the inner/outer door caveats when entering/leaving! Reception-wise, if you are there for someone specific you might have to browse for a minute while they free up a customer, but overall the staff is very positive and attentive. They always greet you and offer something to drink, often repeatedly! I've also had this experience walking in dressed in my work professionals, down to coming in on my weekend yard-work scrubs. Have confidence they will treat you right regardless. I did not find them to be pushy at all. In fact, while looking at stones and doing my own research, I provided a competitor's stone (online inventory) for example of what I was looking for, and when their inventory didn't have anything comparable, they proceeded to get *that stone* and shipped it in for me to look at, no cost. I can't begin to show enough appreciation for that bit of assistance, as anyone trying to ship loose stones knows all about. This ended up being the stone I chose in the end, but at no time did I feel any pressure to buy from their inventory; they genuinely wanted me to be happy and comfortable with my selection and decision. The ring itself is wonderful, better than expected vs the display model, but that's more up to GA's attention to detail and good communication with DD. Long story short, I have no previous experience buying shiny things to woo women, but DD made this not only a walk in the part, but also a pleasant one. I will be readily recommending them first for anyone else in the area, and they certainly have my business when time comes for the wedding bands. Special acknowledgement to Monica and another gentleman who's name I can't recall from the Domain store. Their patience, hard work, and open positive attitude really make all the difference! read more

Thank you Jennifer Anderson! I had heard about this establishment on local ads and also through a recommendation from a friend of mine. He said he was working with Jennifer and she was very knowledgeable so I decided I wanted to speak with her as well. I was planning on proposing to my girlfriend and had a bunch of questions, all of which Jennifer was able to answer. I told her what I had in mind and she worked with me to show me exactly what it would look like and kept me in the loop of how things were going before it arrived. She made the process seamless and was not pushy in any way, allowing me to make the best informed decision for myself. My now fiancee loves her ring and we will be back to pick out our wedding bands next! read more

I checked a lot of places in Austin before coming to Diamonds Direct. I should've just come here first to save myself a lot of time. From the very beginning, Marc made me feel valued and appreciated as a customer. I brought him a loose stone that I bought online, and told him my budget, and Marc respected it. He never tried to push me into a higher dollar setting. He truly got to know what my fiancée liked and helped me make my final decision. She loved it and Marc has earned himself and Diamonds Direct a customer for life. Thanks again, Marc!! read more

Had a wonderful experience with both sales persons! Not pushy to buy just wanted to help me find the perfect ring! My initial person Aesuk and she so helpful. On my follow up to actually buy I had Mark and he was super friendly and fun! Great experience all around!! Will be back!! read more

After hearing about Diamond's Direct during a radio spot, I thought I'd check them out after having visited a few of local competitors. Upon walking in, I was immediately impressed by their larger selection and level of professionalism. Michael M. was the first person I spoke with and he walked me through the entire buying process including educating me about diamonds, answering my never-ending questions via text-message as I was doing my own research, and working his tail off to earn my business. The ring was perfect, and I'd definitely do business with them again! read more

Richard Posey made the process of finding the perfect engagement ring much more simple and enjoyable. He was able to find me the perfect diamond and setting for my fiance. He was able to get me everything I was looking for at a better price than anything I could find online at Blue Nile and other online diamond retailers. Richard is very knowledgeable and goes out of his way to make his clients happy. Since the diamond I wanted was very rare he went out of his way to fly in multiple diamonds for me to look at within a week. He was also able to get the ring custom made for me in order to meet my tight deadline. I will definitely use him for any other diamond purchases I make in the future. read more

WE LOVE RICHARD!!! First off let me just say that Diamonds Direct is an amazing jewelry store!! But the true gem lies with their employees. Richard Posey is the best at what he does!!! I was referred to Richard by two coworkers and have seen his work firsthand. Richard was so amazing with helping my husband and I customize my ring for my 20th Anniversary/Vow Renewal. I didn't want a traditional diamond upgrade I wanted something personal to me that no one else had and Richard worked with us day in and out to make sure we achieved that. What a blessing he was during this process. From selecting the stone to customizing the band, Richard worked diligently with us to make sure the two were a perfect match! I absolutely love my ring. No one else has it and I will be cherishing this amazing piece of jewelry for a lifetime. I cannot thank him enough. read more

This is the only diamond store you need to visit. The service is spectacular and diamond collection is top notch. Please ask for Richard, he has a tremendous knowledge of diamonds and will make your experience worth your time. His recommendations are honest and he is also fun to work with. read more

After reading some of the other reviews I do not understand how anybody could have less than a stellar experience when shopping at Diamonds Direct. Compared to big box jewelry stores (cough cough, Jared's), the customer service and knowledge is unmatched. Not only that, but the price for the quality you receive went beyond my expectations. I actually bought my fiance's ring setting at Jared's only to be informed by DD that the diamond I wanted didn't fit the setting, but Jared's sold it to me anyways. Regardless, DD was able to custom make my ring based off my original setting and had it to me in time of my engagement. I have since been back to Diamonds Direct to purchase both mine and my fiance's wedding bands, only to receive the same consistent service. No matter where you go or how much you spend, you are bound to have a problem and when that occurs, you want Diamonds Direct on your side! TIP: There will always be a variety of sales people at any store you go to, but when you go to Diamonds Direct, you need to ask for Richard Posey. This guy knows his stuff and will go above and beyond to make you comfortable and get you want you need. read more

Wow, what can I say! The experience at Diamonds Direct was remarkable and easily could have been 6 stars. From the moment I walked in I was immediately greeted by a gentleman named Richard Posey. He made me feel at ease and offered me a beer while educating me on the 4 C's. Richard was professional, kind, patient and made the whole experience a fun one. I thought ring shopping would be intimidating and pushy but it was the farthest thing from that. Just talking to Richard you can tell he is truly passionate about his job and really wants to help the customer find the perfect item for them based on their needs/budget/preference etc. He is truly one of the best as evidenced by the many positive reviews he has received. I will be going back to him for my future needs. Also, this kind of customer service starts from leadership at the top and Anat the VP over at Diamonds Direct was the same way. Thank you all for your help, I knocked it out of the park! read more

Great selection and service! The salesperson listened to everything I was looking for and helped us find the perfect ring. We would definitely come back! read more

I took my wife here to upgrade her diamond ring for our 20 year anniversary. It took 3 visits with Richard before we finally made a decision. He was super patient with us and extremely helpful educating us and guiding us through the process. Anat asked some questions to get an idea of our goals and price limit then hand-picked several different stones for us to choose from. The result is absolutely stunning. And they gave us a great deal that included turning the old diamond into a pendant necklace and setting the new diamond in her existing band at no extra charge. Oh and every time we went there was free beer, wine, and other beverages and snacks. I highly recommend this place! UPDATE: Over a month later, at which point my wife had already decided the diamond was a little warmer than she wanted, she contacted Richard at Diamonds Direct, who gladly worked with us to find just what she was looking for and swapped it out, no problem. Diamonds Direct rocks! read more

My wife lost her ring during our Xmas vacation and she was devastated. I wanted to get her a replacement as soon as possible. Linnea was exceptional in helping us find the perfect ring for my wife. Overall the best experience I have had buying jewelry. Diamond direct is the real deal and their staff is the difference. read more

Richard really knows his stuff. The engagement ring he helped me pick out for my lady was perfect. Hope she says yes! The diamond was perfectly matched to the color of the ring and he saved me lots of money!!! As a business owner I understand what customer service is and they have it at diamonds direct. read more

This is a weird review because I didn't buy anything... but I had to give this group a 5 star review for the service they provided a few months ago. I came in and asked if they could clean my ring, even though I didn't buy it there (the store where my ring was from has closed). It was my birthday, and we had our 4 month old with us. They cleaned and serviced my ring MUCH more thoroughly than our previous store ever had, didn't accept payment, and were beyond kind to me and my child while we were waiting. I know that they probably weren't thrilled to see me come in with a stroller, nor were they probably thrilled I wasn't buying anything, but this store earned a customer. So impressed with their kindness and willingness to work with me. Above and beyond. Truly. Bravo, and thank you. read more

We went to this place no knowing what we are wanting since we planned to get married within two weeks! Yes, short notice lol! Jennifer Anderson was whom helped us and she was AWESOME! She was very patient and helped up pick rings without any pressure. I definitely recommend going to her. Thank you sooo much Jennifer! read more

I went to about 10 diamond places in Austin, NY and the Caribbean looking for the an engagement ring. DD, happened to be the closest a but also the best place I found. The staff was very/very friendly. I went 4 x looking for the ring and they never once pressured me. Once I decided to take the plunge and buy a diamond and band the guy helping me (I wish I could remember his name - he was great) spent at least an hour with me (this after an hour or two on previous visits) picking the diamond. I told Him what I was looking for and he brought out many diamonds (all in the price range I asked plus one above and below for comparison). As we narrowed them down he took me all over and into different lit ing to show me the differences, took lots of time to educate me, etc. once I bought the ring he called a few times to update on sizing and to confirm pick up then called after to see how she like it - he was a great guy, very helpful. To some it up, they have a great staff, no pressure, and really take care of you. Their diamond prices are excellent too. I looked online and found similar diamonds (hard to tell unless you have them in your had but they had the same ratings) and they were only about 5-8% less...but here you get to hold them, gap free sizing, expertise, the experience, etc. and brick store have more overhead. There's no comparison here DD is great!! (Wish they had a 6th star I could give them) read more

I bought my fiancee's engagement ring here (and went back for my wedding ban) and we could not be happier with the experience and our rings! I worked with Richard Posey on picking a ring and he was so helpful and knowledgeable. He was also incredibly friendly and quickly understood what I was looking for in a ring. I definitely will recommend Richard Posey and Diamonds Direct to all my friends and return in the future for more jewelry. Thank you Richard for such a great experience!! read more

Such a great place! On our anniversary my husband spoiled me with a pair of new diamond earrings! we walked in on 17OCT2014 an they had a fun photo booth set up, we had our fill of complimentary candy an drinks; we really had a lovely time. They cleaned all my diamond for me even my wedding band that was purchased elsewhere. This is our FAVORITE jewelry store! Everyone is so sweet read more