What a great guy! We needed someone to come out and switch a battery in our car. He was reliable…read moreand friendly. Gave us a quote over the phone, much cheaper than others, replaced it quick and was very friendly. Ric you're a gem - I hope I don't need your services again ;) but if I do, you'll be the first one I call without shopping around anymore. Veteran Owned company too!

Yet again, Diamond Towing has come to our rescue, within minutes. Sadly, my husband ran out of gas…read morewhile our family was on our way to Santa Rosa. Sitting on the shoulder of an on-ramp isn't the safest place to get stuck. Had we just called Diamond instead of fumbling around with our insurance company, we'd have saved at least 20 minutes. A cop finally showed up at the exact same time as Diamond. The cop pushed us off the fwy to safety and we are filled up and ready to go. Rick is top of the line in service, without a doubt. Thanks for being there!!!

Frank came ALL THE WAY to Bodega Bay. He was friendly and focused. Got us efficiently where we…read moreneeded to go avoiding traffic jams so that we arrived at the tire shop before they went home on Friday night. FRANK IS EXCELLENT ! We have NEVER had a better tow truck experience ! Cannot recommend him more !

they charge exuberant charges !!! go somewhere else. They charge way of range of what the going…read moreprice for the towing services is.

I was hit by another car on the highway they towed my truck 1 mile and charging me 600 dollars to…read moreget it out the clerk has to run and erron and said another 180 if she has to come b ack

Requested a tow from AAA for a car that died, from dry creek valley to Albany, approximately 75…read moremiles. Luis from All Star was a star. Very skilled and very professional, and good for discourse on the 90 minute drive.

I am very pleased with this service. Everything he did was top-notch. He arrived when he said he…read morewould he texted me. He changed his date and time when the rains came, and I needed him to. He was professional in all ways, and I would highly recommend him to take care of your car. He knows what he's doing.

I am very grateful to this towing company. I called them with a very special need and special…read moretiming and they showed up on time did an excellent job of securing the car and getting it to the location it was needed , then when the rain came. They adjusted their schedule to meet my needs and they were highly recommended by Western auto repair on Guerneville and I love them ! I would highly recommend both places they've always taken care of my needs I will use this tow company again if I ever need him and I know you will be satisfied with his work. Very professional he texted me. He was on time. He did exactly what I asked him to do, he has a beautiful truck and knows how to use all of his equipment quite well. 5 stars

They towed my car without my consent & are now charging me more & more for "storage" of an unwanted…read morepiece of metal & won't release it to a wrecking yard unless I pay them the hundreds of dollars they say I owe them. Since no one not in the towing/wrecking business could know a towing company can confiscate a car & then charge to "store" it, it amounts to fraud not to have told me at the beginning that I could pay them a small amount & have a wrecking yard pick it up from them.

Want vehicl towed to Creams. telephone doesn't seem to work. Filled out form and attempted to…read moresubmit. Still waiting to download form before download button is active. Not sure what is happening. Stopped by the yard and it is gated with no sign saying Creams. Scratching my head.

My son was in a major rollover accident and his car was towed by Cream's Towing. When I came to get…read morehis belongings out of the car I was assisted by Arlene. She was so caring and wonderful. It was a very emotional morning for a Mom to see the car that basically saved my kid's life. Arlene was so helpful and even called one of the tow drivers, Luis, to help get his phone out, which was lodged behind the dashboard. Luis was also very kind and helpful. I would highly recommend Cream's Towing, and Arlene is a gem!

Horrible customer service. I called to ask a few simple questions and was even hung up on. This…read morecompany takes advantage of people in already stressful and difficult situations. My car was towed and they made sure to make it the most frustrating and expensive as they could. I understand that cars get towed and it's my fault that my car was there but they really are just disrespectful and really made my situation as horrible as they could. It felt like they were trying to. honestly I hope they go out of business and the owner ends up sleeping in his truck and it gets towed and who ever they are understands how much a s**t person they are.

Excellent job. From the first phone call to Mark, to the pick up by Luis, the entire experience was…read moreperfection. A very well run company. Mark was super helpful, and booked the tow. Luis showed up on time to the minute and was professional and did a great job loading the car. Give them a try, they are the best.

I want to say that this company and its employee couldn't have been happier to help us at B & L…read moreGlass when we had a truck and dump trailer broken down right down town. He was Johnny on the spot and did two trips without any hesitation. He fees are beyond reasonable and we will be using him again!

Avoid this company at all costs. Whether it's the owner or one of their employees, they drive like…read morean insane person. Just this morning in front of me I saw the giant red truck as shown in picture running stop signs red lights and then speeding up on the highway on highway 12, looking to the left, with their camera up, to try to take a picture of me because I took a picture of their truck at a stoplight. This is not a sane person driving it. Thursday, May 29th, I observed this truck run the stop sign at Challenger way *(just north of Mercury way) westbound, ZERO stop at sign, just rolled right thru, disregarding oncoming traffic.. Then at the stoplight just north of that intersection at Sebastopol road, No stop AGAIN, they ran the red light on a right turn on red. When I pulled up next to them at a stoplight on their right at the next intersection, they observed me taking this picture because then they drove like an even worse Maniac and trying to keep up with me. Making a left northbound on Stony point to get into eastbound highway 12, they swerved across multiple Lanes of traffic while towing a vehicle to get onto the ramp behind me, and then they desperately floored it while towing a vehicle to hold their camera up and turn to the left while they're driving 70 mph towing a vehicle. I can't talk about their towing ability, for all I know this is one person shop and this is the owner, but I sure hope they see this review, find out who was doing a pickup on Mercury way at this date and time and fire their ass. And if it IS the owner, what the hell? I know many tow drivers, they are METICULOUS about stopping, obeying every law, driving safely, why are YOU? Whoever They are.. They should not be behind the wheel. And before you think this a made-up claim, I have every bit of this on dash cam. All saved, getting turned into the police now. Who said they can't do much, but they will make a note. They said they would have to see it themselves, not second hand, and can't follow up on my dash cam, but it goes into their files?

A service request went from my insurance carrier 2.5 hours ago today and the provider never showed…read moreup or answered any calls from my insurance. We finally had to cancel the towing with this towing company and start all over with a 2nd company adding another hour to the tow request. Do NOT use these people to tow your vehicle!