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    Diamond L Designs

    3.0 (2 reviews)

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    Alpine Home Medical Equipment

    Alpine Home Medical Equipment

    1.8
    (94 reviews)
    41.0 mi
    $$$

    Lindsay deserves five stars PLUS for going above and beyond to try to help me resolve a problem…read more I actually live in CO and do business with You Can Home Medical. However, having spent about a month trying to get my resupplies without any progress (it was like the movie "Groundhog Day" only worse), I called Alpine in desperation knowing they are owned by Caddis Capital Management just as You Can is. Bottom line, Lindsay spent an hour and 27 minutes, literally, trying to help me. She was unsuccessful though it was not for any lack on her part. I am enormously thankful for her and for her Herculean efforts. She is an exemplary representative of Alpine Home Medical Equipment. Truly. Thank you Lindsay!!!

    Our experience with Alpine Home Medical has been one of the most frustrating and concerning…read morehealthcare-related encounters we've ever had. My wife's CPAP machine broke over three months ago, and from the start, this process was mishandled. She was communicating with a representative named Darlene, who confidently told her--without ever reviewing the insurance policy--that she would be personally responsible for the cost of repairs. This was incorrect. The insurance provider, Regence, later confirmed that Alpine Home Medical is contractually responsible for the cost under their agreement. Once this error became apparent, communication deteriorated completely. Darlene stopped returning calls and messages. Regence made multiple attempts to speak with her directly to explain the policy and Alpine's contractual obligations, but Alpine Home Medical became effectively unreachable. We spent approximately four hours trying (unsuccessfully) to get Regence and someone from Alpine on the phone together so the issue could be resolved. That burden should never fall on the patient. Meanwhile, my wife has gone without her CPAP for more than three months. Anyone familiar with sleep apnea understands how medically dangerous this is. She has suffered the acute consequences of sleep deprivation and now faces potential long-term risks to her cardiovascular and pulmonary health--all because a medical equipment supplier failed to manage a straightforward repair and insurance process. The entire experience was sketchy, off-putting, slow, clunky, and profoundly unprofessional. This goes far beyond poor customer service; it reflects a lack of accountability in a setting where delays directly affect patient health. As a physician myself, I would never trust Alpine Home Medical again, nor would I feel comfortable recommending them to patients who depend on timely, reliable access to life-sustaining medical equipment. If you value responsiveness, transparency, and patient safety, I strongly advise looking elsewhere.

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    We Bring Wellness Home
    Pediatric Power Chair
    Pediatric Power Chair
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    Diamond L Designs - medicalsupplies - Updated August 2026

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