My husband, elderly mother, and I went into LensCrafters late afternoon on Dec. 3, 2025,to buy my…read morehusband a pair of glasses. Even though I stood at the counter while my husband started looking around, neither of the two workers said "welcome, we'll be with you as soon as possible." I realized that they were with others (within 6 feet of us), but I've been recognized in busy places before. I waited for 10 minutes, and one of them even helped a new arrival 10 minutes later. We put a couple of pairs at the customer desk and sat down, and they still didn't acknowledge us. A "We'll be with you in 45 minutes" could have sufficed. At least then, we could have left sooner than after more than 30 minutes of wasting our time.

I had an appt at my usual eye doctor but had to reschedule they couldn't reschedule me for another…read moremonth so I was looking for a bunch of other optometrists in the area to see if anyone could get me in quicker, I came across lens crafters and they could get me in the next day, when I first got there we were greeted and the woman at the desk and the sales women who were there were also super friendly and helpful, they were able to get me back super quick and start my exam, after she did the usual eye measurements and the puff in the eye we sat to wait for the doctor and I don't think we were even waiting for more than 5 minutes, I was honestly expecting it to be a while cause everywhere else I've been including my usual Dr I literally wait for at least 30 min minimum so it was a pleasant surprise, the doctor was very informative, professional, and super nice, I had my exam for contacts and was able to try on a sample pair of the kind that i normally wear, they had them on hand and was able to leave with them in my eyes, that was also a surprise to me cause I've never been given a pair while I was there but I was so grateful for that cause I ran out weeks ago so I've been wearing glasses and was bummed that I was going to have to wear them for a few more weeks till I was able to order a new box but now I have a few weeks of a set till my other ones come. I honestly go to my other doctor cause they're in network with my insurance and cover 100% of my exam but with the experience I had today at lens crafters I will gladly pay out of pocket and get reimbursed by my insurance to have the quick and friendly service I had today :)

Afton and Madi are great. Knowledge and help my Husband and I make the best choice on his eye…read moreglasses. Very friendly and will definitely be back to continue with eye care and purchases with them.

Kim was super friendly, kind, and helpful and was willing to run my order through insurance and…read morepromo deals a few different ways to make sure I got the best deal. Wide selection and great deals on frames!

I have purchased glasses from Bill Lund at Lund Optical four times…read more I do not like wearing common glasses. On each occasion, I told Bill what I wanted, and he found them. On my most recent purchase, I wanted "Morty Seinfeld" glasses, and yet again, he did some digging and found them. Bill is a straight shooter. He is independent, and it shows as he provides service as only a business owner can. I highly recommend Bill and his business.

Mr. Bill Lund is kind and efficient. Has a great assortment of fun and designer frames at excellent…read moreprices. His prescriptions and lens replacements are spot on and fast.

Was recommended to them by a coworker. I initially had a good experience... Until the last time I…read morewent in. Dr. Plothow just seemed rushed, like his goal was to pump out patients. It was kind of odd and rather different from the first experience I had. Thought, eh. Maybe just a bad day. I was given a pair of contacts per my appointment but the doctor wanted to order another pair for me to try out before I bought a supply. I called them 3 weeks later wondering if they'd shown up and they were never ordered... Okay, it happens. A few weeks later, I go in to order a supply of contacts and I bring in my glasses to get new lenses. I was driving horses across country in a few months and needed to make sure my eyes were covered on all bases. They were an older pair of frames and knew they risked the chance of getting broken in the switch. Thinking I had plenty of time before my trip, it took them a MONTH to reach out and let me know my glasses, which were still at the lab were broken... a month to let me know that? OKAY... it happens. They said they were waiting to get them back from the lab to assess how to best help me. At this point, I jumped on a quick site and ordered a cheap pair of glasses to get me by. It was another 2 months before they called me and left a message that I got put on a pile of things that were forgotten about.... clearly. A year later, need contacts and will be looking for service else where.

My family have been long-time patients of Dr. Plowthow {15 years}. It's always a pleasure working…read morewith both he and his staff. They are knowledgeable, friendly, honest and reliable.

5 STARS!!! We were from out of town and had an emergency…read moreeyeglass repair needed for a teenager. Insight was FANTASTIC! The repairs were made as we waited and we were so grateful. Definitely will tell all of our local friends and family of their great service. Also, loved the selection of eyeglasses and sunglasses as we browsed as we waited!

Not the most professional experience. I went in on February 6th, was told my glasses would take…read moreabout 2 weeks to arrive and my husbands 1 week. My husbands glasses where ready and waiting in the office without us receiving a call. We had to call to see if they were ready only to be told they had been ready for a week. Gee did anyone think to call us maybe? Then I called in a week and half later wondering if my glasses where ready and the receptionist told me they where ready but the lab hasn't mailed them out yet. I called today and was told they would be on back order for another week and 5 days (which is basically two weeks just softening the blow). Again, no one thought to call us and inform us of the status. Real unprofessional and inconsiderate. When I asked why no one had I formed us the receptionist responded with "well my coworker is right here next to me do you want me to ask her?" Instead of a simple "I apologize for the miscommunication. I assure you once they are in we will give you a call" I don't think businesses realize how much competition there is and quite frankly, I don't think they care. Otherwise the service wouldn't have been so unprofessional. No la mejor experiencia. Fuimos el 6 de Febrero y me dijeron que mis lentes tomaría 2 semanas para llegar y los de mi esposo 1 semana. Los lente de mi esposo estaba listos en la oficina sin que nos avisaran. Tuvimos que llamar para ver si los lentes ya estaban listos y nos dijeron que los lentes Aviña estado listos en la oficina una semana. No pensaron en llámanos tales? Llame una semana y medio después para ver si mis lentes estaban listos y me dijeron que ya estaban listos pero que el laboratorio no los avía envido aun. Llame hoy para ver si ya los habían recibido y hora cambio de parecer que aun no los tenían listo porque estaban en pedido atrasado. Otra ves, nadien pensó en llamarnos para dejarnos saber. Muy in-profesional y desconsiderado. Me dijieron que tomaría una semana y media mas. Cuando les pregunté que porque no nos habían llamado me contestó la recepcionista con "pues mi compañera de trabajo está aquí, quieres que le pregunte?" En ves de un simple "disculpa por la demora y falta de comunicación. Te aseguro que cuando llueven yo te llamo". No creo que este negocio se da cuenta de cuanta competencia hay y no creo que les importa. Lleva de dinero a otro lugar! Long story short, take your business elsewhere. Update 3/02/2021 I STILL don't have my glasses.!

After seeing the prescription that made by you, yikes, ""cotton picking" fingers" racism is never…read moreacceptable. Ever. Shame on you! " Yesterday my sister went in to get her eye checked out because it was bothering her. She was told by her Optometrist to keep her "Cotton Picking" (C.P.) hands out of her eyes. While telling her this, he proceeds to write it on her PRESCRIPTION. I'm really over it. I'm so frustrated. I'm having serious trust issues, and calling everything and everyone into question. Tell me I'm ridiculous. Tell me I'm making it up. I'm about 5 seconds from losing it. Please don't be the one today."

This is the first truly negative review I've ever left on Yelp, and I'm doing so with the hopes…read morethat it causes Dr. Pugh- who has been around far long enough time know better- to think before he speaks. When I lived in Provo, I not only saw Dr. Pugh because he was BYU's ROTC program optometrist but also because he was one of the only doctors covered by my job's vision benefits. The eye exam went well enough at first until we got to talking about my left eye, which has a visual impairment and looks "away." He 1) called the way my eye rotated "unsightly" (which, as a then 26 year old girl felt like a bucket of cold water), 2) suggested that men might find me more attractive if they couldn't see my eye's turn, and 3) suggested that I get a half-tinted glasses lens for that eye (as if that alone wouldn't draw more attention to it??). I left feeling very self-conscious and worried that something that had only caused me minor awkwardness (it's been that way my whole life, so I was just used to it) was really a much bigger problem than it ever had been. Friends assured me that he was way out of line but I did nothing about it except purchase frames and lenses elsewhere after leaving abruptly. Friends with similar impairments were treated poorly by Dr. Pugh (a friend who was in AFROTC said she had a very similar experience to me, but that he almost prohibited her from being able to serve because he didn't want to perform a test. Another friend, a civilian, said that he mocked her for having a very strong prescription, which baffled her because she was there so it could be corrected). The real reason that I'm finally writing this review is because a friend posted a photo wherein Dr. Pugh wrote "Keep your CP hands out of your eyes" on a woman of colour's new glasses *prescription.* CP, standing for "cotton picking," which she knew because he told her that verbally before writing it down. When I saw it, I was horrified, astounded, but also not surprised that it was Dr. Pugh, having been on the receiving end of his thoughtless/ignorant rudeness. He may be a capable optometrist but he has the bedside manner of a cockroach :(

Lots of bureaucracy to deal with - filled in the same forms and answered the same questions several…read moretimes, both online and while checking in. Doctor was unable to attend our pre-procedure meeting. Never had a discussion with the doctor. Lots of waiting around. On the plus side, support staff and nurses were friendly, informative and helpful. Procedure seemed to go well, although it is too early to judge the final outcome.

The folks up front, were helpful and friendly. Dr. Cook's…read moreassistant was knowledgeable and answered all my questions while explaining the procedure. She also responded to my concerns. Dr. Cook is absolutely brilliant. He took the necessary time to make sure I understood the whole process. Best of all, he sketched it out on paper, which was most helpful to me, as I am a visual learner. So grateful that Dr. Cummings referred me to your practice. Sheri Hogle

This is my second time we have used this business. The first time- not too bad but I went in a few…read moreweeks ago for a contact lense exam and it was just horrible. Now I will say, everyone that work behind the counters are all very nice but my exam and subsequent interactions were the problem. My exam was later in the afternoon, and the pre eye tests (glaucoma, eye pressure, corneal topography, and OCT (that I paid extra for), were a mess. The technician did not wipe the machines (I did it myself) and she had to do the test where they flash the bright light in your eyes 7 times! She kept saying the machine was not getting close enough.....but she controls how close it would get! I had such skewed vision and a headache after all the flashes. When I saw the Dr (Winward) and I came in the room, he was looking at his pc, didn't look at me and just said sit down. He did the exam in less than 5 mins, he said my eyes had gotten a bit worse and that my astigmatism was a bit worse. We spoke about lenses for astigmatism and off I was sent out. Only after I left did I realize he didn't even discuss the extra scan I paid for- I had to wait to go back and ask him and he said "it was fine". Every other dr I have seen would put it up and discuss the health of my eye etc. When I was paying, they were charging me extra for the lense exam, even though my insurance covers it and when I questioned the extra charge, the technician said it must be for 'the free trial lenses' Huh? If it's free why am I paying for it. I paid rather than argue. Then after deciding to not use astigmatism lenses, I went by to pick up my regular prescription, and noticed that the script somehow (based on last exam) had gotten better??? How so, when the dr said my eye were worse- I can barely see with my old script, and now it's better! Absolutely not going to spend money to buy lenses for that prescription. I have scheduled an exam a real optometrist. Save your money and find somewhere else to get your eyes checked.......

The place is in a weird location to get in and out of. The service was okay, but I wasn't "wowed"…read moreenough to keep going here for future business. If the locale was easier to get in and out of, it would be better. #sorrynotsorry

I give it no stars. Why is it so cheap? Because their products are cheap. Their customer service…read moreis poor and their quality is poor. I got bad glasses from them and after two years of trying to get some resolution, my claim was denied. The lenses were made wrong the first time so I took them back. The second time they were worse than the first. Totally made incorrectly. I would never recommend this company to anyone and if you do go, be prepared to go back several times to get your prescription correct, and then have them take no responsibility for their actions. One of the responses showing world class experience! Yes that was me, world class experience in the negative. I'll never ever go back again and I am warning all my friends, acquaintances and family to stay away from this company.

Every one is amazing from dr.Jackson who let me know I can get contacts when other optometrist said…read moreI couldn't to Alfonso who has amazing and informative phone etiquette and helped me determine my insurance ,Carlos was super helpful and explained everything I asked him !and Gina last but not least she made my glasses happen the same day on a Saturday when she learned I have a company trip coming up and need a fresh pair of prescription sunglasses! Keep Up the amazing work guys are superstars

My visit to Standard Optical had some really good parts and some less good parts…read more First of all, they were able to get me in with an appointment really soon. They're not too busy, and accept walk ins, so it is more convenient than other optical places. The employees were nice, but don't expect to get to browse glasses without major hovering and constant questions from them. For some, that might be great customer service, but for me it was too much. Since there are only a couple employees there at a time they're really personable, but somewhat slow--if somebody's working with them ahead of you it's not unreasonable to expect a looong wait. As far as the less good, you have the optometrist. My exam was fine, efficient even, but I tried to ask some more questions afterwards and he couldn't have been more awkward. He literally didn't even make eye contact and started walking out of his office while we were still talking to rush me out with short, non-descriptive answers and obvious discomfort. If it weren't for how helpful the employees were with pricing, I probably would've hated my visit overall since he was the worst doctor I've ever seen, but they were running a special half off lenses and frames if you paid without insurance and were so helpful to compare the cost with my insurance vs. with their deal and changing a lot of other variables as I made up my mind so that I could get the best price.

Idon't get the lens and no money back from this placeplease some one tell me what to do02-22-2024…read morewhen I order my lens n I don't get nothing I when to the place n they say they don't speak Spanish,to get my money they do speak Spanish ,do I go to the police?I got the paper I pay