Dr. Venu is an incredibly, kind, patient, and through physician. He actually listens to his…read morepatients and asks relevant questions in response to your concerns.. I was seen by 2 other gastroenterologists prior to seeing him, and they both kind of intimated that my symptoms were all in my head. Dr. Venu actually believed my concerns and ordered a test which confirmed a diagnosis, and I got better by following his plan of care. I'm a nurse practitioner, and I truly trust his clinical skills and judgement. Dr. Venu is no longer at Loyola, he's in a group practice in Des Plaines.

Dr. Venu has to be one of the kindest, most professional, and most THOROUGH doctors/specialists my…read morefamily has ever had, period. If you are ever in need of a specialist in the gastroenterology area (issues involving stomach/throat/swallowing/digestion problems dealing with the previous areas listed) - PLEASE - get a referral and book an appointment with Dr. Venu. A family member - after various tests and procedures involving gastro and possible swallowing disorders (you don't necessarily have to FEEL it to have the issue. Usually the issue is picked up during other more routine tests...) was booked to see Dr. Venu. He was very kind, overly understanding, THOROUGH (as stated above), and even funny. Dr. Venu ordered my mother one more swallowing test which while only about 30 minutes and technically painless, is indeed NOT comfortable as certain small tubes would be run through the nose and throat. During the procedure, Dr. Venu even came into the testing room to comfort and joke around with my mother during the procedure. My mother stated that if it had not been for Dr. Venu's kind, calm, and humorous demeanor, she may not have gotten through the test. Afterwards, Dr. Venu HIMSELF called my mother with an update, test results, and medication he wanted her to try. Dr. Venu spoke with my mother on the phone upwards of 20 minutes while she was in Costco and again was very personable, kind, and compassionate. We cannot recommend Dr. Venu enough, and he is a tremendous asset to Loyola hospital.

As you get older, your body changes, and things aren't the same as if you were 20, and you have to…read moresee Drs for various things going on with your body. I had to visit the digestive associates just to make sure everything was okay and that it was nothing serious. Of course, the battery of questions makes sense, and the Drs here have to probe information to make sure you are doing okay physically. I don't mind at all as long as I find out once and for all why I have been blasting lately. Let's hope for the best, but this facility is so needed! The caring that the staff gives e you upon arriving is awesome. Very kind and extremely professional. Not to mention the Dr, he is amazing, and I just found out that in 2018, he actually did my 1st colonoscopy. Amazing man and extremely kind with how he explains any procedure. I am really fortunate coming here for sure, and I think anyone that is needing this kind of medical service will appreciate this office.

Dr. Amit Srivastava, MD is an excellent doctor with a very good bedside manner. However his staff…read moreis not responsive to messages to voice mail or a left message to another person in the office.

Came here for moms procedure for Gastrointestinal invasive. Bedside manner is wonderful and the…read moreprocedure is very well explained and done to the point of making my mom feel so much more at ease. Now the downside is they only take check or cash meaning no swipe machine for those who do it plastic all the way. The place is really antiquated (typewriter heard in the background) and no swipe machine really dampens the moment for me. Since I do plastic all day everyday. But I did have my checkbook in the car so that is a good thing. I am more so into newer and fancier places of business since the antiquated really irks me. I am not into paneling, but when you have a good Doctor who is kind and considerate as well as answering questions, this is something that is good. So overlook the antique look, and you will get a Doctor who actually takes the time out to care and just be warm with his patients.

Been my Gastro Dr. for a number of years...He's got to be the best at what he does. Very thorough…read moreand on top of his game. Glad he is my Dr. for gastro problems.

If I was able to rate this practice zero I would in a heartbeat! HORRIBLE communication skills all…read morearound and completely incompetent. The call center is a joke, the staff lied and stated that they called me multiple times to schedule which is a bold faced lie. I was contacted ONCE! I had to call back 4 times to get someone from the office to call me back. Yes, finally got an appointment scheduled, filled out all of the required docs, etc...... never received any texts or follow up emails regarding my appt. Called this A.M. to ask for the time. Of course you have to wait for a callback. Got one and explained to the most condescending woman that I did not feel comfortable with how disorganized they handle new patients and was dismissed. Still charged me for the appointment. Im report to BBB. Horrible!

I have seen doctor Samuel Castillo few times. He is very professional, and super friendly. He is a…read morepatient man who takes his time answering all of my questions. And believe me I ask a lot of questions. The office is very clean, the same with the waiting area. The ladies working the front desk are nice and helpful. Most of the people who work here speak Spanish as well. Not helpful in my case, but it's super helpful to many patients. My only complaint would be the waiting time today. I had an appointment at 2pm today and I'm literally writing this while waiting for the doctor to see me. It is 3:00pm right now. But this is the first time I waited this long and it is after a long weekend so I'm not taking any stars off for that. I feel very comfortable with the doctor and all his staff. Also worth mentioning is that they accept the insurance for people with low income (found this out after talking to a lady who was waiting to see the doctor and overheard the nurse informing a patient that they accept it). Forgive me for not knowing the proper name for this insurance but I'm sure people who have it will know what I'm talking about.

Unfortunately the doctor care has diminished. The nurses & assistants are excellent. It's very…read morediscouraging to go there & treated so poorly. Won't be going back. Doctor simply argued and didn't want you to treat me.

The service has declined over the years beginning when you first walk in. You are given a wait…read moretime as to when you will be seen as a deterrence, then given an additional wait time as to when you will see the doctor in the back. If I am sick, this is not a problem. The staff that check you in talk rudely to you and appears they do not like working with sick patients. Loyola please help this site before it closes.

This review is about the facility in south loop. I didn't even make it to see the doctor because I…read morewas so grossed out with how the place looked and smelled. It felt very dirty, the room i was in looked like it had been converted from a public bathroom. This could be the best doctor in the world but unfortunately I couldn't get past the gross interior. The first room I was in smelled like cigarettes or maybe it was the nurse that was taking my info? Maybe I am just used to a doctors office being very plain and sterile?

DO NOT GO TO SUMMIT DIGESTIVE FOR GI CARE…read more My experience there has been meaningless and incredibly burdensome. I met first with a doctor at the Ravenswood location who dismissed what I had to say and scheduled me for a upper endoscopy with zero input. MONTHS later I was finally scheduled for the upper endoscopy (at a separate location) where I did not see the doctor except for, I am not exaggerating, 5 seconds before I was put under for the procedure. While I was still unconscious, the team scheduled a follow-up appointment at a THIRD location--again, without my input for scheduling. At the third location in Chinatown, I saw the nurse practitioner who informed me that nothing was wrong, and there was nothing I could do about my symptoms but "be less stressed." Furthermore, the bill I received for my procedure was massive. My insurance could not even deduce the information they were given by Summit Digestive and I was forced to pay thousands out of pocket. For context, I have very good insurance and had already met my copay. My colleague (with the same insurance) had both an upper endoscopy and a colonoscopy with different GI specialists and paid thousands less than I did. Finally, even though I haven't stepped foot in a Summit Digestive building in over a year, I received a "Statement Notification." I had settled my previous (& egregious) bills long ago. I tried to contact the billing team at Summit, but the website gives no information about hours of operation and the options on the phone do not permit patients to call at all. I tracked down an old phone number of an employee with whom I'd communicated about bills last year and called them. It reached a Summit office but was a different employee, who promptly transferred me to the voicemail box of a different office. I have received no answers for my pain & symptoms, I have not been listened to, and I have been charged a ridiculous amount of money for horrible care. DO NOT GO TO SUMMIT DIGESTIVE.

Dr. David Van Thiel is by far one of the absolutely most knowledgable and caring physicians I have…read moreever visited. I found him to be highly professional and thorough. I have recommended him to family members and friends. Thank you, Dr. Van Thiel for your professional help.

This Dr is The WORST Dr I have EVER seen. I wish I did not have to do a review like this, but…read moreplease beware. How can you screw up a colonoscopy and endoscopy? He not only did this to me but also another patient of his as well. I was in MAJOR pain for 2 weeks after the procedure! BEWARE!!!!