Today was the last straw with this practice. They wanted me to sign consents to be seen, but they…read moredid not have the consents for me to actually review. The woman at the desk was extremely unfit for her position, complaining about this reasonable request under her breath right in front of me and basically threatening that I would have to reschedule. An office manager had to email them to the front desk to print them for me which for some reason took 30 minutes. Today I needed a well-visit and I needed a medical fitness form signed for the Illinois Secretary of State (I have been in remission from relapsing-remitting MS for ten years and do not currently see a neurologist). Christa Harlan-Egan refused to sign the form on the basis that she couldn't see neuro notes from 10+ years ago. When I asked her what ten year old neurology notes would tell her about my current condition more so than a current physical assessment, the absence of any neurological or neuromuscular complaints in the 8 or so years I've been seen by the practice or, I don't know, the fact that I am a inpatient obstetric nurse and professional yoga instructor? She then walked out of the room citing that the appointment started late and the next patient was here, so I would have to reschedule. I will never forgive the unprofessionalism of virtually every person I encountered at that office displayed today. I did sound off about this in local Facebook groups and many are leaving this practice generally and have complaints about Dr. Harlan-Egan specifically for rude and unprofessional behavior. My husband says he doesn't feel strongly about his doctor and will also leave the group.

it's a shame that some of the best doctors i've ever seen are stuck working at a facility with 0…read moreregard for their patients and their time. I've now had two appointments cancelled without my consent or request with no assistance to reschedule. I'm not sure if this is an internal issue or a matter of this Rush acquisition but i'm at a complete loss on how to proceed. I love my doctor but they've made it impossible to keep seeing them.

Dr. Krishnan has been our family physician for the past 7+ years. She has been so amazing with me,…read moremy husband & our children (boy & girl under 10yo); so much so that my mother even became her patient a few years ago. She is not only an attentive & empathetic physician but a good person. She cares, she listens, she advises & her passion for helping others is obvious. Would absolutely recommend anyone become a patient of Dr. Krishnan. The only negative thing I have to say is that it can be difficult to get an appointment through Edward/Elmhurst/Endeavor, and their billing is awful. BUT I can't blame the physician for that, and when we first started at Elmhurst hospital it was not the corporate conglomerate it has become, she is the only reason we have stayed with that organization. If she leaves EEHealth we will be leaving as well.

I'm a delicate and sensitive person and Dr. Krishnan is an amazing family practitioner. I was…read moretotally impressed by the way I was treated first time when I met her 6yrs ago and the way she follows up. She is not only an Excellent Doctor , she is a simply superb Human being, approachable, a Great Social Worker, has a friendly approach with smiling face with that provides selfless services. I've always had amazing treatment. She answers all of my questions in terminology easy for me to understand. She's an extraordinary intelligent Doctor with human values. She advises only on her expertise and refers out to other great doctors. It is so hard to find a non commercial doctor in this era. Apart from dedication , she also has slight wit which impresses me more resulting in great relief from stress while chatting with her. Although she's a great medical professional she definitely understands that your mental health affects your physical and encourages her patients to be mindful of their mental health. Please try her out you won't be disappointed.

This is the location in Melrose Park IL, I've been trying to resolve a billing issue with this…read moreoffice since September 19, 2025 and it still has not been addressed. I received bills for visits with Jasmine Wilson, who is in-network with my insurance. However, my insurance company shows the claims were submitted under Emily Jarosz, who is out-of-network. I have never seen or been informed about Emily Jarosz. I became a patient through Bernie Aguilar, who referred me to Jasmine specifically because they were in-network. When I contacted the billing department, I was told Emily is Jasmine's supervisor, but I was never informed that this would impact billing or be submitted under an out-of-network provider. I clearly should not be responsible for these charges. I first emailed requesting a manager review on 9/19/2025 and received no response for months. I finally spoke with a manager, Cristal, about three weeks ago. She said she would investigate and call me back, but I still have not heard anything. The lack of communication and resolution for a billing error that has been ongoing for months is extremely frustrating. I'm simply asking for the claims to be corrected and for someone to follow through. Patients should not have to chase an office for half a year to fix billing mistakes.

Absolutely incredible care from Ashley, NP I had one of the…read morebest medical experiences of my life with Ashley, the nurse practitioner at PCC Lake Street Family Health Center in Oak Park. From the moment we started, she took her time with me--real time. We went through my full medical history thoughtfully and thoroughly, and for the first time in a doctor's office, I truly felt seen and heard as a whole person. Ashley is warm, attentive, intelligent, and deeply compassionate. She never rushed me, never dismissed a concern, and made me feel safe asking questions and sharing details about my health. That kind of care is rare, and it meant everything to me. I live about five minutes away and, honestly, I was a little hesitant before going--but Ashley completely changed my perspective. I am extraordinarily happy I found this practice, and I feel genuinely grateful to have her as part of my care team. If you're looking for a provider who listens, cares, and treats you with respect and humanity, Ashley is truly exceptional. I cannot recommend her enough. Her last name begins with a B, I'll update it later

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.

Not going to name names but I switched doctors internally since my one doctor of 15 plus years…read moreseemed too busy. The new doc I asked to renew my ADHD meds and take them from 30mg to 40mg. She agreed but I had to take a urine test. I received the results back the next day and the RX I use could not be found. She said that happens but I had to take it again. No problem. That was well over a week ago and my professional life is suffering. She insist the govt "audits" her for these test. This is BS. They think I'm a junky (even though I don't do any drugs and am randomly get tested by the company I work for). There are a few great docs there (Fair, Chan and the NGP) but I'm not a happy camper. Good luck out there my friends!

Dr. Al-Kadari has been professional and a caring surgeon treating my mother's necrotizing fasciitis…read morethroat abscess. She is almost fully recovered from her surgery the first week of October 2021 and Dr. Al-Kadari informed us he expects my mother to be back to 100% by Thanksgiving or Christmas 2021. This was only my second time meeting with Al-Kadari even though he was the main surgeon on my mother's case and she spent 3+ weeks in the hospital at Rush Medical Center. Since her hospital discharge October 20th, we have had three post-op visits with his associate, Ashley Knies. Ashley appeared nervous, insecure, and all around lacking intelligence. Our first visit with her she did nothing besides prescribe more opiates. Our second visit she remover the bandage but did not feel comfortable replacing my mother's wound vac stating she did not have proper supplies or bandages. Luckily, our home healthcare nurse, Sarah helped me pack/prepare the wound vac for the post-op visit, in addition to extra bandages. I tried to hand the bag with the wound vac to Ashley but she shook her head nervously so instead I handed a bandage to Ashley who emphasized, "I wish we had these, our bandages are not near as good as these." After our visit, I reviewed the appointment notes in "MyChart" and was shocked to see Ashley wrote we failed to bring my mother's wound vac to the appointment, which is an outright lie! Moreover, let's pretend we had not brought the wound vac or bandages, why are these supplies not at the hospital? Are they truly lacking necessary medical supplies or is it simply Ashley's incompetence placing blame elsewhere?

Worst doctor's appointment ever, but no actual doctor. Oak Street calls PA's "doctor". Inaccurate…read moreis a fact! Kept waiting in an exam room over an hour, and rude on top. The person taking vitals was indifferent and had a problem with the information. I explained a recent surgery repeatedly, and said we seemed to have a communication issue. Downhill from there and filling complaints requires tenacity and looking up information they won't give. The 2!!! patients I saw looked like zombies. In this huge office. Don't walk, run to the nearest exit.

Worst company ever to get information that is needed for apps. Patient's wait weeks for proper…read morereferrals to be entered. It is ridiculous. ​

Indifferent and unconcerned. I thought she just didn't like me until I read other reviews…read more Unfortunately, there is no place to go in Bend Oregon. Considering travel outside of the area to see someone else. It's notable that Summit Health Care conducts no surveys on patient experiences and it shows.

Dr. Kelly is a godsend! My parent's were referred to Dr. Kelly after their doctor re-focused most…read moreof his time on hospital administration. Personally, I think it was the best thing that ever happened to them. My parents are older and have had their fair share of health crises over the years - cancer, staph, pneumonia, asthma you name it - and Dr. Kelly has always treated them right. My mom, suffers from severe asthma, and often has respiratory-related scares. Dr. Kelly has been fabulous at squeezing her in for a quick check rather than unloading her on the nearest ER. Dr. Kelly earns a fifth star from me for going above and beyond the call of duty. She makes house calls, you heard me, house calls! My dad had a knee replacement a few years back and was working with his physical therapist to get back on track; Dr. Kelly decided he wasn't progressing enough and could benefit from more therapy. Instead of offloading these increased sessions on the therapist she came to their house and worked with my dad. It was amazing and so appreciated by my mom since getting my dad out in the middle of winter while he was unsteady on his feet was not only a chore, but very anxiety ridden. I think now enough time has passed that he'll admit how beneficial this was to his recovery. At the time he winced at the thought, she's a tough cookie and really made him work. Bottom line: Dr. Kelly is amazing! My parents can't say enough good things about her and trust me, my dad is a tough customer, he won't sing the praises of just anyone. Even though I live relatively close, knowing that she's treating them puts my mind at ease, she really seems to care about her patients and get them the best care possible.

While I lived in Oak Park for the first three years of my time in Chicagoland, I went to Dr. Hutton…read morefor my annual check-up and couldn't believe that I had stumbled upon her. At the time she was off of North Avenue, but she moved to a more convenient Oak Park off of Lake St. I have to tell you that she is NOT the type of doctor that keeps you waiting in the reception area for 30+ minutes and then spends 5 minutes w/ you before flushing you out of the room. She comes in, sits down and starts a dialogue of how you're doing/feeling and if there were any questions for her. Her bedside manner, as it were, is perfection. She's very welcoming and you feel immediately at ease talking with her. She is amazing. In a time when doctors rush through their appointments, I feel lucky that I didn't have that experience. Too bad she's now out of my network. Blah...

She's the best. I've referred several friends and acquaintances and all have loved her! Better…read moreyet, she is no longer on North Avenue. Now she and the other doctors in her practice are in the spacious, beautiful, and much more high-tech space above Barbara's Bookstore on Lake Street and Marion in Oak Park.

We had an excellent experience here when my eldest child was accidentally burned while rehearsing…read morenext door at the Madison Street Theatre. A pot of hot coffee fell and my teen was scalded on their leg. The doctor here treated my teen straight away!! Only trouble was paying the bill. They couldn't process a credit card (HSA debit card) over the phone. So you have to walk a check over to the clinic and then send a copy of that to your insurance for an HSA claim. Great location. Plenty of parking. We had a very positive experience during a very scary time!!

They do not answer the phone. The front desk staff is annoyed that you show up and interrupt them…read more The doctor prescribed a medicine that was not approved by my insurance. When CVS called and left message on Tuesday that they needed the doctor to prescribe and alternative the doctor NEVER returned the call. I dropped by the clinic to ask the doctor to do this asap and the receptionist said she was gone and wouldn't be back for 2 days. I asked her to call the doctor and she acted like I was an idiot for asking. PISS POOR PEOPLE WORK THERE! Who the f**k doesnt answer their phone!!!!!!!!!!!!!!!!!!!

I have been a patient of Dr. Sassetti's since moving to OP in 2011. She is a wonderful doctor -…read morevery attentive, patient, and positive in her approach to medicine. She listens to all questions and concerns during office visits, makes you feel very comfortable, and is quick to follow up on test/lab results via the practice's Patient Portal - which is incredibly convenient. The office staff is wonderful and they have easy electronic Rx submission to your preferred pharmacy as well. Overall, I have been very pleased with my experiences at Lake Street Family Physicians and Dr. Sassetti. If you're in the area and looking for a Primary Care Physician, look no further.

She's been our family doctor for over a decade and I still pinch myself that we got so lucky…read more This practice is attentive, smart, honest, and excellent at what they do. They check on ill patients with follow-up phone calls, make excellent referrals, and treat patients with respect and care. They have late in the day hours and weekend hours. Because it is a small, independent practice, I've had some issues with getting an on-call response after hours. Dr. Sassetti herself is loved by my whole family. She's warm, interested, straight up with what's going on, and seems to remember and care about each of us. She's on point with recent findings, practical about treatments and an outstanding diagnostician.