Been coming here for years. I had a tella health appointment with my Dr in November and just now…read moregetting a bill. Well it looks like they billed my insurance months after my visit (mind you I no longer have my original insurance) and now expect me to pay because it wasn't covered. I spoke with there billing department multiple times and kept getting promised they would explain and call back. Incredibly disappointing and unprofessional....

I just changed my primary care to this place and I am blown away by the service there. I didn't…read morehave time to finish all the paperwork before the nurse called me back. And within 10 minutes of getting my vitals taken Dr Whitfield came in and saw me. To say he was thorough is an understatement. This is the first time I actually felt like the Dr really cared about my health. Then fast forward to a few days later to do bloodwork. The lady that took my blood was very pleasant and made me feel really comfortable. Highly recommend this practice!

Dr. Krishnan has been our family physician for the past 7+ years. She has been so amazing with me,…read moremy husband & our children (boy & girl under 10yo); so much so that my mother even became her patient a few years ago. She is not only an attentive & empathetic physician but a good person. She cares, she listens, she advises & her passion for helping others is obvious. Would absolutely recommend anyone become a patient of Dr. Krishnan. The only negative thing I have to say is that it can be difficult to get an appointment through Edward/Elmhurst/Endeavor, and their billing is awful. BUT I can't blame the physician for that, and when we first started at Elmhurst hospital it was not the corporate conglomerate it has become, she is the only reason we have stayed with that organization. If she leaves EEHealth we will be leaving as well.

I'm a delicate and sensitive person and Dr. Krishnan is an amazing family practitioner. I was…read moretotally impressed by the way I was treated first time when I met her 6yrs ago and the way she follows up. She is not only an Excellent Doctor , she is a simply superb Human being, approachable, a Great Social Worker, has a friendly approach with smiling face with that provides selfless services. I've always had amazing treatment. She answers all of my questions in terminology easy for me to understand. She's an extraordinary intelligent Doctor with human values. She advises only on her expertise and refers out to other great doctors. It is so hard to find a non commercial doctor in this era. Apart from dedication , she also has slight wit which impresses me more resulting in great relief from stress while chatting with her. Although she's a great medical professional she definitely understands that your mental health affects your physical and encourages her patients to be mindful of their mental health. Please try her out you won't be disappointed.

This is the location in Melrose Park IL, I've been trying to resolve a billing issue with this…read moreoffice since September 19, 2025 and it still has not been addressed. I received bills for visits with Jasmine Wilson, who is in-network with my insurance. However, my insurance company shows the claims were submitted under Emily Jarosz, who is out-of-network. I have never seen or been informed about Emily Jarosz. I became a patient through Bernie Aguilar, who referred me to Jasmine specifically because they were in-network. When I contacted the billing department, I was told Emily is Jasmine's supervisor, but I was never informed that this would impact billing or be submitted under an out-of-network provider. I clearly should not be responsible for these charges. I first emailed requesting a manager review on 9/19/2025 and received no response for months. I finally spoke with a manager, Cristal, about three weeks ago. She said she would investigate and call me back, but I still have not heard anything. The lack of communication and resolution for a billing error that has been ongoing for months is extremely frustrating. I'm simply asking for the claims to be corrected and for someone to follow through. Patients should not have to chase an office for half a year to fix billing mistakes.

Absolutely incredible care from Ashley, NP I had one of the…read morebest medical experiences of my life with Ashley, the nurse practitioner at PCC Lake Street Family Health Center in Oak Park. From the moment we started, she took her time with me--real time. We went through my full medical history thoughtfully and thoroughly, and for the first time in a doctor's office, I truly felt seen and heard as a whole person. Ashley is warm, attentive, intelligent, and deeply compassionate. She never rushed me, never dismissed a concern, and made me feel safe asking questions and sharing details about my health. That kind of care is rare, and it meant everything to me. I live about five minutes away and, honestly, I was a little hesitant before going--but Ashley completely changed my perspective. I am extraordinarily happy I found this practice, and I feel genuinely grateful to have her as part of my care team. If you're looking for a provider who listens, cares, and treats you with respect and humanity, Ashley is truly exceptional. I cannot recommend her enough. Her last name begins with a B, I'll update it later

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.

Dr. Al-Kadari has been professional and a caring surgeon treating my mother's necrotizing fasciitis…read morethroat abscess. She is almost fully recovered from her surgery the first week of October 2021 and Dr. Al-Kadari informed us he expects my mother to be back to 100% by Thanksgiving or Christmas 2021. This was only my second time meeting with Al-Kadari even though he was the main surgeon on my mother's case and she spent 3+ weeks in the hospital at Rush Medical Center. Since her hospital discharge October 20th, we have had three post-op visits with his associate, Ashley Knies. Ashley appeared nervous, insecure, and all around lacking intelligence. Our first visit with her she did nothing besides prescribe more opiates. Our second visit she remover the bandage but did not feel comfortable replacing my mother's wound vac stating she did not have proper supplies or bandages. Luckily, our home healthcare nurse, Sarah helped me pack/prepare the wound vac for the post-op visit, in addition to extra bandages. I tried to hand the bag with the wound vac to Ashley but she shook her head nervously so instead I handed a bandage to Ashley who emphasized, "I wish we had these, our bandages are not near as good as these." After our visit, I reviewed the appointment notes in "MyChart" and was shocked to see Ashley wrote we failed to bring my mother's wound vac to the appointment, which is an outright lie! Moreover, let's pretend we had not brought the wound vac or bandages, why are these supplies not at the hospital? Are they truly lacking necessary medical supplies or is it simply Ashley's incompetence placing blame elsewhere?

Not going to name names but I switched doctors internally since my one doctor of 15 plus years…read moreseemed too busy. The new doc I asked to renew my ADHD meds and take them from 30mg to 40mg. She agreed but I had to take a urine test. I received the results back the next day and the RX I use could not be found. She said that happens but I had to take it again. No problem. That was well over a week ago and my professional life is suffering. She insist the govt "audits" her for these test. This is BS. They think I'm a junky (even though I don't do any drugs and am randomly get tested by the company I work for). There are a few great docs there (Fair, Chan and the NGP) but I'm not a happy camper. Good luck out there my friends!

we want to compliment both staff and Nurse P O Brien, professional, kind, courteous, and very…read morepatient care and their advocacy for Seniors.

If you are a patient of a pain management clinic, there is an immediate and obvious prejudice in…read moreplace. So if your chronic pain patient, find a different PCP. I walked out almost as fast as I walked in.

Dr. Kelly is a godsend! My parent's were referred to Dr. Kelly after their doctor re-focused most…read moreof his time on hospital administration. Personally, I think it was the best thing that ever happened to them. My parents are older and have had their fair share of health crises over the years - cancer, staph, pneumonia, asthma you name it - and Dr. Kelly has always treated them right. My mom, suffers from severe asthma, and often has respiratory-related scares. Dr. Kelly has been fabulous at squeezing her in for a quick check rather than unloading her on the nearest ER. Dr. Kelly earns a fifth star from me for going above and beyond the call of duty. She makes house calls, you heard me, house calls! My dad had a knee replacement a few years back and was working with his physical therapist to get back on track; Dr. Kelly decided he wasn't progressing enough and could benefit from more therapy. Instead of offloading these increased sessions on the therapist she came to their house and worked with my dad. It was amazing and so appreciated by my mom since getting my dad out in the middle of winter while he was unsteady on his feet was not only a chore, but very anxiety ridden. I think now enough time has passed that he'll admit how beneficial this was to his recovery. At the time he winced at the thought, she's a tough cookie and really made him work. Bottom line: Dr. Kelly is amazing! My parents can't say enough good things about her and trust me, my dad is a tough customer, he won't sing the praises of just anyone. Even though I live relatively close, knowing that she's treating them puts my mind at ease, she really seems to care about her patients and get them the best care possible.

Note: I'm giving my review based not on my experience with Dr. Kelly, who is lovely, but instead…read morewith everything else related to my two visits. First: her receptionist gal is constantly on the phone with her boyfriend and not paying attention. I stood at the receptionist desk, waiting for her to get off of the phone, with my insurance card in hand for several minutes before she got off the phone. She then handled checking in like I was intruding with my presence. Weird, but I knew from other reviews that the staff here were strange. The real reason for my negative review is that, in my two visits 6 or so months apart, I was mis-billed both times. They also fought me both times on the fact that, according to them, I wasn't mis-billed. Wrong. The first time, I had to be on the phone for a long time before it was conceded that I should never have received a bill in the first place. Annoying, but it was my first time, so maybe just a fluke. The second time, I went in so that I could get an insurance form (that explicitly says I should not be billed) filled out with my health stats and get some blood work done. No big deal. Instead, I receive a bill three months later. Confused, I call the doctor's office. As soon as I say "I received a bill", I am instantly cut off and told to call the billing service. I call the billing service to inquire about the bill. The billing rep, who was lovely, says she'll call the doctor's office to clarify. Okay - fine by me. The next day, I received a very rude voicemail from a nurse on the doctor's staff, saying that she's returning my call to billing service via a bill for this "ridiculous process that she's never heard of in all her years of nursing", as she goes on about this form that she shows in her voicemail that she doesn't actually understand. I'm confused as to why she's so hostile, but I reluctantly call back quickly because it needs to be straightened out. The same nurse who left me the voicemail answers my call. After 15 minutes of me saying that the insurance form explicitly states that I shouldn't be charged and her arguing hotly with me about it (and still calling the form and insurance process "ridiculous" and "stupid"), I finally get her to look at the form and read what it says. She reads to me that it says I shouldn't be charged and then grudgingly says she'll call the billing service with this information and call me back. (This also shows that she didn't look in my file to see what form this whole debacle was about.) She calls me back quickly (to her credit), saying that she has sent the form to the billing service and that they are going to call the insurance to see how they should bill it. She then continues on her previous rant about how she's never seen anything like this and how ridiculous and dumb this form is and she doesn't see why this is necessary. Obviously, I felt it was necessary because I made a separate trip into a doctor's office to get it done. I certainly don't need my (responsible) health choices ridiculed by someone who is a career health professional. I end the call quickly and am still waiting to hear how the insurance will handle this. In short: This office and its staff have showed themselves to be incompetent or incredibly, unconscionably lazy, as well as rude. I've never had this many issues with a doctor's office or been treated so rudely by staff. I will most certainly be going to another doctor's office for the rest of my time living in the Chicago area and recommend that others do the same.

While I lived in Oak Park for the first three years of my time in Chicagoland, I went to Dr. Hutton…read morefor my annual check-up and couldn't believe that I had stumbled upon her. At the time she was off of North Avenue, but she moved to a more convenient Oak Park off of Lake St. I have to tell you that she is NOT the type of doctor that keeps you waiting in the reception area for 30+ minutes and then spends 5 minutes w/ you before flushing you out of the room. She comes in, sits down and starts a dialogue of how you're doing/feeling and if there were any questions for her. Her bedside manner, as it were, is perfection. She's very welcoming and you feel immediately at ease talking with her. She is amazing. In a time when doctors rush through their appointments, I feel lucky that I didn't have that experience. Too bad she's now out of my network. Blah...

She's the best. I've referred several friends and acquaintances and all have loved her! Better…read moreyet, she is no longer on North Avenue. Now she and the other doctors in her practice are in the spacious, beautiful, and much more high-tech space above Barbara's Bookstore on Lake Street and Marion in Oak Park.

We had an excellent experience here when my eldest child was accidentally burned while rehearsing…read morenext door at the Madison Street Theatre. A pot of hot coffee fell and my teen was scalded on their leg. The doctor here treated my teen straight away!! Only trouble was paying the bill. They couldn't process a credit card (HSA debit card) over the phone. So you have to walk a check over to the clinic and then send a copy of that to your insurance for an HSA claim. Great location. Plenty of parking. We had a very positive experience during a very scary time!!

They do not answer the phone. The front desk staff is annoyed that you show up and interrupt them…read more The doctor prescribed a medicine that was not approved by my insurance. When CVS called and left message on Tuesday that they needed the doctor to prescribe and alternative the doctor NEVER returned the call. I dropped by the clinic to ask the doctor to do this asap and the receptionist said she was gone and wouldn't be back for 2 days. I asked her to call the doctor and she acted like I was an idiot for asking. PISS POOR PEOPLE WORK THERE! Who the f**k doesnt answer their phone!!!!!!!!!!!!!!!!!!!

I have been a patient of Dr. Sassetti's since moving to OP in 2011. She is a wonderful doctor -…read morevery attentive, patient, and positive in her approach to medicine. She listens to all questions and concerns during office visits, makes you feel very comfortable, and is quick to follow up on test/lab results via the practice's Patient Portal - which is incredibly convenient. The office staff is wonderful and they have easy electronic Rx submission to your preferred pharmacy as well. Overall, I have been very pleased with my experiences at Lake Street Family Physicians and Dr. Sassetti. If you're in the area and looking for a Primary Care Physician, look no further.

She's been our family doctor for over a decade and I still pinch myself that we got so lucky…read more This practice is attentive, smart, honest, and excellent at what they do. They check on ill patients with follow-up phone calls, make excellent referrals, and treat patients with respect and care. They have late in the day hours and weekend hours. Because it is a small, independent practice, I've had some issues with getting an on-call response after hours. Dr. Sassetti herself is loved by my whole family. She's warm, interested, straight up with what's going on, and seems to remember and care about each of us. She's on point with recent findings, practical about treatments and an outstanding diagnostician.