Dr. Kelly is a godsend! My parent's were referred to Dr. Kelly after their doctor re-focused most…read moreof his time on hospital administration. Personally, I think it was the best thing that ever happened to them. My parents are older and have had their fair share of health crises over the years - cancer, staph, pneumonia, asthma you name it - and Dr. Kelly has always treated them right. My mom, suffers from severe asthma, and often has respiratory-related scares. Dr. Kelly has been fabulous at squeezing her in for a quick check rather than unloading her on the nearest ER. Dr. Kelly earns a fifth star from me for going above and beyond the call of duty. She makes house calls, you heard me, house calls! My dad had a knee replacement a few years back and was working with his physical therapist to get back on track; Dr. Kelly decided he wasn't progressing enough and could benefit from more therapy. Instead of offloading these increased sessions on the therapist she came to their house and worked with my dad. It was amazing and so appreciated by my mom since getting my dad out in the middle of winter while he was unsteady on his feet was not only a chore, but very anxiety ridden. I think now enough time has passed that he'll admit how beneficial this was to his recovery. At the time he winced at the thought, she's a tough cookie and really made him work. Bottom line: Dr. Kelly is amazing! My parents can't say enough good things about her and trust me, my dad is a tough customer, he won't sing the praises of just anyone. Even though I live relatively close, knowing that she's treating them puts my mind at ease, she really seems to care about her patients and get them the best care possible.

Note: I'm giving my review based not on my experience with Dr. Kelly, who is lovely, but instead…read morewith everything else related to my two visits. First: her receptionist gal is constantly on the phone with her boyfriend and not paying attention. I stood at the receptionist desk, waiting for her to get off of the phone, with my insurance card in hand for several minutes before she got off the phone. She then handled checking in like I was intruding with my presence. Weird, but I knew from other reviews that the staff here were strange. The real reason for my negative review is that, in my two visits 6 or so months apart, I was mis-billed both times. They also fought me both times on the fact that, according to them, I wasn't mis-billed. Wrong. The first time, I had to be on the phone for a long time before it was conceded that I should never have received a bill in the first place. Annoying, but it was my first time, so maybe just a fluke. The second time, I went in so that I could get an insurance form (that explicitly says I should not be billed) filled out with my health stats and get some blood work done. No big deal. Instead, I receive a bill three months later. Confused, I call the doctor's office. As soon as I say "I received a bill", I am instantly cut off and told to call the billing service. I call the billing service to inquire about the bill. The billing rep, who was lovely, says she'll call the doctor's office to clarify. Okay - fine by me. The next day, I received a very rude voicemail from a nurse on the doctor's staff, saying that she's returning my call to billing service via a bill for this "ridiculous process that she's never heard of in all her years of nursing", as she goes on about this form that she shows in her voicemail that she doesn't actually understand. I'm confused as to why she's so hostile, but I reluctantly call back quickly because it needs to be straightened out. The same nurse who left me the voicemail answers my call. After 15 minutes of me saying that the insurance form explicitly states that I shouldn't be charged and her arguing hotly with me about it (and still calling the form and insurance process "ridiculous" and "stupid"), I finally get her to look at the form and read what it says. She reads to me that it says I shouldn't be charged and then grudgingly says she'll call the billing service with this information and call me back. (This also shows that she didn't look in my file to see what form this whole debacle was about.) She calls me back quickly (to her credit), saying that she has sent the form to the billing service and that they are going to call the insurance to see how they should bill it. She then continues on her previous rant about how she's never seen anything like this and how ridiculous and dumb this form is and she doesn't see why this is necessary. Obviously, I felt it was necessary because I made a separate trip into a doctor's office to get it done. I certainly don't need my (responsible) health choices ridiculed by someone who is a career health professional. I end the call quickly and am still waiting to hear how the insurance will handle this. In short: This office and its staff have showed themselves to be incompetent or incredibly, unconscionably lazy, as well as rude. I've never had this many issues with a doctor's office or been treated so rudely by staff. I will most certainly be going to another doctor's office for the rest of my time living in the Chicago area and recommend that others do the same.

Been coming here for years. I had a tella health appointment with my Dr in November and just now…read moregetting a bill. Well it looks like they billed my insurance months after my visit (mind you I no longer have my original insurance) and now expect me to pay because it wasn't covered. I spoke with there billing department multiple times and kept getting promised they would explain and call back. Incredibly disappointing and unprofessional....

I just changed my primary care to this place and I am blown away by the service there. I didn't…read morehave time to finish all the paperwork before the nurse called me back. And within 10 minutes of getting my vitals taken Dr Whitfield came in and saw me. To say he was thorough is an understatement. This is the first time I actually felt like the Dr really cared about my health. Then fast forward to a few days later to do bloodwork. The lady that took my blood was very pleasant and made me feel really comfortable. Highly recommend this practice!

My husband, two kids, and I all switched our primary care to Dr. Sage about two years ago and we…read moreare absolutely thrilled with her and her staff's care and attention! Dr. Sage is so calm, present, thorough, friendly, and supportive. Her care is evidence-based and she explains the "why" behind each recommendation. Like today, I went in for an annual physical, and she and her staff (MA Sandra is fabulous, too) explained each test, measurement, and the purpose and possible side effects of the vaccine I was given. The appointment started exactly on time and lasted 30 minutes, which is great. No one rushes you through! It is super handy having a lab in the same building. I just walked across the waiting area and was all able to get all of my lab work done almost immediately. Office is new, super clean, lovely lobby, free garage parking (if less than 90 minutes) and excellent COVID protocols in place including pre-screening phone calls, temperature taking, masks, distancing, hand sanitizer, and limited paperwork. We highly recommend Dr. Sage and our family feels super lucky to have found her!!

Great Doctor!! High in demand ! It's takes at least a month in advance appointment!read more

If you need a professional, extremely polite, accommodating, friendly, well-versed primary care…read morephysician....Dr. Forrest J. Robinson, DO is the man!! After years of taking care of an elderly parent, I neglected myself. My 1st appointment was with Dr. Cynthia Page (Ob/Gyne) I asked her to refer me to an African-American physician & she recommended her husband...EXCELLENT CHOICE!! lol My introduction at the Oak Park, IL Lake St office was with the receptionist extraordinaire Ms. Alice Cole. Very friendly, pleasant, greeted me with a smile and made me feel welcomed, like a member of Dr. Robinson's extended family versus just another patient. My next encounter was with Laquita, who began with my preliminaries. Very professional, knowledgeable and kind. I've worked in the dental industry for over 30 years and have "the eye" to spot exceptional employees. Laquita is definitely the "employee every office wants". My first experience at Dr. Robinson's was a world away from previous experiences elsewhere. When I say Dr. Robinson and his team of professionals made me feel that I was in safe hands, I mean it. I smiled, laughed, cried when sharing personal "hidden secrets" and was never left to feel like a statistic, I felt "loved". He treated me with tender loving care because he really does care! You can believe this man of God is awesome and I am truly grateful Dr. Cynthia Page referred me. So the next time you're feeling bad, need a physician, want a second opinion or unable to see your own physician, Dr. Forrest J. Robinson, DO is the man to see. I appreciated his willingness to answer questions and prophetically speak life into me (only the saved will get that~wink) Kudos to Dr. Forrest J. Robinson and the awesome team at Edward-Elmhurst Oak Park location. If I could give them 10 stars I would.

I have seen Dr. Hermes for years and I really love her and her practice. She is the first doctor I…read morehave ever found who is just so easy to talk to, so patient and non judgmental. She really listens and is calm and present. My whole family sees her now!

I am a new patient of Dr Hermes and I could not be happier. She is the first primary care doctor I…read morehave ever had and she is amazing. Her office staff doesn't make you feel like just an 'insurance card number' and the care I have received is truly top notch. I am so grateful I found Dr Hermes and her team.

Not going to name names but I switched doctors internally since my one doctor of 15 plus years…read moreseemed too busy. The new doc I asked to renew my ADHD meds and take them from 30mg to 40mg. She agreed but I had to take a urine test. I received the results back the next day and the RX I use could not be found. She said that happens but I had to take it again. No problem. That was well over a week ago and my professional life is suffering. She insist the govt "audits" her for these test. This is BS. They think I'm a junky (even though I don't do any drugs and am randomly get tested by the company I work for). There are a few great docs there (Fair, Chan and the NGP) but I'm not a happy camper. Good luck out there my friends!

Great team of doctors! Brought my mom to a visit and the office team and doctor she met with are…read moregreat. I definitely recommend Rush.

Dr Manus is such well mannered doctor with a good heart. She is a very good listener and will not…read moremiss a bit of you provide her with as much information as you can. At a personal level I really enjoy seeing her, and she is easy to trust. She is, however, lacking on the thorough analysis of issues, and not great at all on the pediatric end of things -that being said, she does not advertise as such. Sadly, my family has noticed massive differences in treatment based on the quality of our insurance (better and more thorough when the insurance is good, less attentive when you self-pay). This was underlined by 3 things, 1) Dr Manus' patronizing comments during consultation. 2) her office literally forgetting about any kind of checkups/follow ups for you or the kids when your insurance is "not good" but doing it when it is. 3) An effort to collect fees for things nobody does. Unfortunately I have observed this enough that I don't believe it's a random event. I am sure some of these shortcomings are a result of the economic pressures this doctor's office is under. Unfortunately I am in no position to properly control the "quality" of my insurance, and yes, I understand doctors have bills to pay.

Sadly, I have moved out of the area and will no longer be seeing Dr. Manus. I have been a patient…read moreof hers at Lake Street Family Physicians for 13 years and the thought of having to find another doctor is daunting. Dr. Manus is patient and will listen to every concern you have no matter how small, and she is extremely knowledgable. I like that she doesn't over-prescribe medication, and always lets me know about different courses of treatment. She is sensitive and kind and just a wonderful person. My mother and brother have also been patients of hers and were similarly pleased. I cannot recommend her enough. The reception staff is efficient and if I have a health concern and am unsure of whether to get an appointment a nurse will always call me back that day and normally within an hour or two. They also will not hesitate to tell me if I don't need an appointment, which is great because it saves me the hassle and $ of having to come in. I have never had a billing or insurance issue and despite having changed insurances several times every PPO I have ever had has been in network. Note that this office does not accept HMOs, however. Sometimes there is a bit of a wait between the time when you see the nurse and when the doctor comes to the room. But usually this is not the case. In 13 years of visits (about 3 times/yearly) I only recall them running very behind on a handful of occasions. Overall the wait time has been consistently reasonable, and I am usually in and out of there in under 45 minutes. Parking is somewhat inconvenient as it is everywhere in downtown Oak Park, but there is a village parking structure nearby that is free for the first two hours on week days.

After Dr. Salam-Khan left the country, I was medically bereft (that's a diagnosis I made up), and…read morewent to a couple physicians before settling on Dr. Foster. I'm crazy about her (not medically speaking). To date, she's been my primary physician for a little over two years. I love that she spends plenty of time. I don't so much like that I usually have to wait longer than my appointment time, but I factor that in when I have an appointment that's later in the day. If my appointment is first thing in the morning, there's no issue. For urgent appointments, I've sometimes gotten in with her, other times I've been given a visit with another physician from the same office, or Linda, her nurse practitioner (all are terrific). I love how she listens. She's excellent at giving advice, including on mental health issues. She doesn't try to be a therapist, but she's good about making sure my panic condition is under control, even when I'm there for regular old physical wear and tear issues. She calls me if I've seen one of her associates and there's some question about my health to be clarified, and she's great about getting test results either mailed or communicated to me via phone. I really love that she's a one-stop shop. She did a nice, thorough history/physical the first time I came in, and she does the annual well-woman exams. In summary, great care of my body and brain, and a downright sweetheart. Her staff members are also quite nice. Her practice partners are excellent.

1 Star is too High!…read more My regular physician wasn't available in this practice so I was offered to see Dr. Wendy Foster which I accepted. I can honestly say I have NEVER in all my years been treated that way in my entire life. She was down right confrontational and rude. If I hadn't had such positive experiences with the other physicians in her practice I'd find a new doctor ASAP. Yes, I will let my primary physician know next time I see her. Dr. Foster is definitely not helping their practice.

While I lived in Oak Park for the first three years of my time in Chicagoland, I went to Dr. Hutton…read morefor my annual check-up and couldn't believe that I had stumbled upon her. At the time she was off of North Avenue, but she moved to a more convenient Oak Park off of Lake St. I have to tell you that she is NOT the type of doctor that keeps you waiting in the reception area for 30+ minutes and then spends 5 minutes w/ you before flushing you out of the room. She comes in, sits down and starts a dialogue of how you're doing/feeling and if there were any questions for her. Her bedside manner, as it were, is perfection. She's very welcoming and you feel immediately at ease talking with her. She is amazing. In a time when doctors rush through their appointments, I feel lucky that I didn't have that experience. Too bad she's now out of my network. Blah...

She's the best. I've referred several friends and acquaintances and all have loved her! Better…read moreyet, she is no longer on North Avenue. Now she and the other doctors in her practice are in the spacious, beautiful, and much more high-tech space above Barbara's Bookstore on Lake Street and Marion in Oak Park.